telephone account manager in Christchurch

posted
contact
stephanie milnes, randstad
job type
permanent
salary
NZ$ 55,000 - NZ$ 60,000 per year

job details

posted
location
christchurch, canterbury
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
NZ$ 55,000 - NZ$ 60,000 per year
reference number
90M0448319_1625100530
contact
stephanie milnes, randstad
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job description

introduction

My client is a market leading provider servicing the transport and logistics industry with their products. They are seeking an experienced Telephone Account Manager for a position based in Burnside.

the role

In this role, you will be responsible for managing customer relationships by:

- Taking inbound calls from customers and finding solutions to their problems

- Case management and resolution of issues using Salesforce

- Conducting onsite visits to support customers as required

- Processing and coordinating orders and installations

- Maintaining a customer call cycle

- Seeking opportunities to upsell to the customer or finding leads for the field reps

ideal candidate

Our ideal candidate has at least 5 years experience in both a customer service and a B2B sales environment. This means you will have experience managing call cycles, and customer relationships as a high level. Exposure to transport and logisitcs will be looked upon favourably. You will be pro-active, able to self manage, and capable of working in a fast-paced environment. You must be tech savvy and capable to helping people with understand technology.

the opportunity

My client is growing rapidly, so this is a fantastic time to join and reap the rewards as both the company and your career grows. On site parking is available, along with an attractive salary. The team is engaged, highly motivated and energetic.

how to apply

If this role sounds like you then please apply online today or call Stephanie from Randstad on 021 310 024 for more information.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Sales Support, Sales Admin, Administration, Admin, Customer Service, Customer Service Representative, Internal Sales, Trade Sales

educational requirements

College/Pre-University