web support officer in Lower Hutt

posted
contact
amelia pullen, randstad
job type
permanent
salary
NZ$ 50,000 - NZ$ 60,000 per year

job details

posted
location
lower hutt, wellington
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
NZ$ 50,000 - NZ$ 60,000 per year
reference number
90M0424990_1598924020
contact
amelia pullen, randstad
Apply with
add to saved jobs print

job description

Looking to utilise your customer service experience and apply your technical skills in a small, fast-paced, team environment?

  • Permanent, Full-Time Role
  • Lower Hutt Based
  • $50-60K
  • Website/Customer Support Specialist

The Organisation and Role

Join a growing SME with global reach operating out of Lower Hutt. This small, dynamic team are looking for someone to support their customer base with inquiries and technical issues related to the website services they provide. With long term opportunities to enhance your development/coding experience, this organisation presents fantastic career pathway options. This role would involve;

  • Customer Service and Consulting - Scoping the customer's needs - Drafting design proposals - Answering inquiries related to their web services via phone, email and live chat
  • Level 1 Technical Support - Responding to tickets - Troubleshooting customer website issues
  • Adhoc Development Task - Supporting the development team with ad-hoc tasks as required.

The Candidate

We are looking for someone with the following;

  • Strong Customer Service Experience
  • Ability to work in a fast-paced environment
  • Technical Support Experience
  • Zendesk
  • WordPress
  • CSS, Java, Javascript, JQuery
  • Adaptable and resilient nature

If this sounds like you, don't hesitate, apply today!

Please note; this a Permanent, Full-Time role. NZ Citizen/Residents are preferred.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service, Junior Development, Java, Wordpress, Zendesk, Technical Support

educational requirements

Associate Degree/Diploma