Friday, 28 July 2017
6 tips for dealing with customer complaints
Whether you work in a shop, an office or even from home, the chances are your job will involve dealing with an upset or unsatisfied customer or client at some point or another.
The challenge is how you handle a complaint. Your goal is to not only ...
Thursday, 24 December 2015
how to progress your career in 2016
The New Year is a great time to think about your career and where you'd like your career to be in the future. But how do you decide what your path should be?
If you are looking to make a career change in the upcoming year, there's ...
Wednesday, 13 May 2015
is a call centre job the right choice for me?
One of the most commonly asked questions surrounding call centre jobs is indeed whether or not it is the right choice for a candidate. There is a lot of negativity surrounding the profession. The hours can be long, the work is often hard, ...