it helpdesk analyst in New Zealand

shannon begley, randstad
job type

job details

new zealand
job type
working hours
reference number
shannon begley, randstad

job description

IT Helpdesk Analyst
To provide support, maintain and develop customer service for local and remote users of Randstad
APAC. Assist with the day to day running of the IT helpdesk delivery team and deliver continued
improvements in customer support and service.
Main Duities
Incident Management
Responsible for the incident management process
Maintain and/or implement the company systems in accordance with business requirements.
Ensure that all system design changes are documented in accordance with the companies
change control procedure.
Assist with all aspects of IT related project management.
Work with and support other IT functions.
Regularly review processes and ensure alignment with business need and practice.
Provide system support as required by the business.
Review and enhance system performance and establish system interfaces utilising standard
software tools.
Positively represent the IT Department in all aspects of application management, build and
maintain a positive profile for the company’s applications throughout the entire organisation.
Communicate professionally and appropriately at all times with all company stakeholders and
external suppliers. Ensure that all interested parties are always kept informed regarding all
aspects of development, implementation and fault resolution appropriate to your role.
Establish business relationships and liaise with all company stakeholders.
Must Have:
Experience in a helpdesk role in multisite organization
Solid technical background
Maintaining positive relationships with internal and external stakeholders
Experience supporting Windows, GSuite, O365, Citrix and cloud environments
Excellent customer service
Citrix user management
If this is something you are interested in then please apply via the this website and we will follow up with a call.
Good Luck!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


IT Helpdesk Analyst

educational requirements

Bachelor Degree