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      • auckland, auckland
      • permanent
      • NZ$100,000 - NZ$115,000, per year, Corporate benefits & health care
      • full-time
      We are on the search for an experienced Operations Manager to effectively lead the Workforce Planning division. We are looking for a leader and a communicator, who can tell stories through data that connects with people. What you will be doing:Leading delivery of relevant and high-quality reporting and trainingCreating focus and strengthens the skillset of the planners to develop and deliver appropriate insights and resource managementBringing your best practice storytelling and clever visualisation expertise to improve the comprehension of insightsProviding tactical support and supply strategic recommendations to delivery targets Working collaboratively with key customers to understand and effectively prioritise the provision of information, analysis and insightsParticipate in creating and maintaining a positive, supportive, and rewarding team environment Who we're looking for:You can easily translate the story behind the numbers in a meaningful wayYou will bring experience of the delivery of high-quality analysis, insights and recommendations to meet customer needs and enable business leaders in their decision-makingYou'll have a growth mindset and thrive on developing current knowledge and learning new skillsYou will be self-motivated to reach your goals & will strive to encourage others to do the sameYour experience and skills:5 years WorkForce Management experienceExpert knowledge of best practice WFM methodology and processes, specifically strategy, forecasting, scheduling, real-time monitoring and insights reportingLeading effective, high performing teams through outstanding leadership, performance management and a strong coaching approachDemonstrated complex problem-solving experience in data analysis and analytical toolsCan successfully build and sustain working relationships with key stakeholdersCompetent in Excel, Power BI (or similar) What you'll get at Southern Cross:Competitive base salary with discounted health insurance and wellness benefitsA free Fitbit and cash rewards for completing wellbeing activitiesCareer development and growth opportunitiesA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentDiscounted Southern Cross Pet Insurance Apply today!Send your CV to samsara.cawley@randstad.co.nz , call the office on 093007424 for a confidential conversation or hit the apply. We look forward to receiving your application.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We are on the search for an experienced Operations Manager to effectively lead the Workforce Planning division. We are looking for a leader and a communicator, who can tell stories through data that connects with people. What you will be doing:Leading delivery of relevant and high-quality reporting and trainingCreating focus and strengthens the skillset of the planners to develop and deliver appropriate insights and resource managementBringing your best practice storytelling and clever visualisation expertise to improve the comprehension of insightsProviding tactical support and supply strategic recommendations to delivery targets Working collaboratively with key customers to understand and effectively prioritise the provision of information, analysis and insightsParticipate in creating and maintaining a positive, supportive, and rewarding team environment Who we're looking for:You can easily translate the story behind the numbers in a meaningful wayYou will bring experience of the delivery of high-quality analysis, insights and recommendations to meet customer needs and enable business leaders in their decision-makingYou'll have a growth mindset and thrive on developing current knowledge and learning new skillsYou will be self-motivated to reach your goals & will strive to encourage others to do the sameYour experience and skills:5 years WorkForce Management experienceExpert knowledge of best practice WFM methodology and processes, specifically strategy, forecasting, scheduling, real-time monitoring and insights reportingLeading effective, high performing teams through outstanding leadership, performance management and a strong coaching approachDemonstrated complex problem-solving experience in data analysis and analytical toolsCan successfully build and sustain working relationships with key stakeholdersCompetent in Excel, Power BI (or similar) What you'll get at Southern Cross:Competitive base salary with discounted health insurance and wellness benefitsA free Fitbit and cash rewards for completing wellbeing activitiesCareer development and growth opportunitiesA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentDiscounted Southern Cross Pet Insurance Apply today!Send your CV to samsara.cawley@randstad.co.nz , call the office on 093007424 for a confidential conversation or hit the apply. We look forward to receiving your application.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • full-time
      Digital Business Analyst - Permanent - Auckland CBDHealthcare ServicesPermanent Digital | Human Centered designJoin a community of people-centric healthcare professionals, committed to care and personal growth. Actively supporting the health and well-being of New Zealanders every day, facilitated by their progressive and inclusive work culture. Assist with the design and implementation of a new product offering. A bit about you:Strong commercial experience as a business analyst, preferably in digital, analytics, software or product development environments.Experience with cross-functional teams and multiple project sizes & types.Demonstrate principles of Customer Centricity, Design thinking & Human-Centred Design. Digital savvy, innovative & creative.Ability to understand complex technical or abstract concepts and present them to non-technical audiences and stakeholders of all levels Extensive agile experienceExperience in CX, rapid software development or analytics (desirable)Exceptional interpersonal skills On offer: Subsidised health insurance, flexible working hours, CBD (close to Britomart), supportive inclusive culture, heaps of career progression.How to apply: If the above sounds like you, click the apply button and go through Seek or the Randstad website. For more details you can call Brogan on 021 201 3885 or email brogan.west@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Digital Business Analyst - Permanent - Auckland CBDHealthcare ServicesPermanent Digital | Human Centered designJoin a community of people-centric healthcare professionals, committed to care and personal growth. Actively supporting the health and well-being of New Zealanders every day, facilitated by their progressive and inclusive work culture. Assist with the design and implementation of a new product offering. A bit about you:Strong commercial experience as a business analyst, preferably in digital, analytics, software or product development environments.Experience with cross-functional teams and multiple project sizes & types.Demonstrate principles of Customer Centricity, Design thinking & Human-Centred Design. Digital savvy, innovative & creative.Ability to understand complex technical or abstract concepts and present them to non-technical audiences and stakeholders of all levels Extensive agile experienceExperience in CX, rapid software development or analytics (desirable)Exceptional interpersonal skills On offer: Subsidised health insurance, flexible working hours, CBD (close to Britomart), supportive inclusive culture, heaps of career progression.How to apply: If the above sounds like you, click the apply button and go through Seek or the Randstad website. For more details you can call Brogan on 021 201 3885 or email brogan.west@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • full-time
      Enterprise Business Analyst | Permanent AucklandHealthCare Strategic Business AnalysisBring your skills and expertise to this organisation, dedicated to improving the health of New Zealanders. You will provide expert strategic business analysis and consultancy across multiple platforms, aiming to deliver great value to customers.A bit about you:Experienced Business Analyst within a similar environmentExperience within an agile environment (SAFe desirable) Experience developing new products or services Able to analyse & communicate complex business issues and solutionsAbility to work across both technical and business teamsExperience triangulating data and information from multiple sources to find insights Coached & mentored BA’sExcellent at building rapport and communicating with stakeholdersHigh degree of initiative On offer: Amazing well-known positive culture, ongoing professional career development, hybrid flexible workingHow to apply: If the above sounds like you, we’d love to hear from you! Click the apply button and go through Seek or the Randstad website. For more details you can call Brogan on 093360399 or email brogan.west@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Enterprise Business Analyst | Permanent AucklandHealthCare Strategic Business AnalysisBring your skills and expertise to this organisation, dedicated to improving the health of New Zealanders. You will provide expert strategic business analysis and consultancy across multiple platforms, aiming to deliver great value to customers.A bit about you:Experienced Business Analyst within a similar environmentExperience within an agile environment (SAFe desirable) Experience developing new products or services Able to analyse & communicate complex business issues and solutionsAbility to work across both technical and business teamsExperience triangulating data and information from multiple sources to find insights Coached & mentored BA’sExcellent at building rapport and communicating with stakeholdersHigh degree of initiative On offer: Amazing well-known positive culture, ongoing professional career development, hybrid flexible workingHow to apply: If the above sounds like you, we’d love to hear from you! Click the apply button and go through Seek or the Randstad website. For more details you can call Brogan on 093360399 or email brogan.west@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • NZ$110,000 - NZ$135,000, per year, Strong Benefits Available
      • full-time
      Functional Consultant (Salesforce) - AucklandLeading Kiwi business within the technologies spacePermanent, competitive salary & benefits, ASAP startFlexible working in office & from home - Central Auckland office locationSalesforce Functional Consultants... ! Are you looking for a new challenge? Put your Salesforce and consultancy experience to the ultimate test and join this National, well-known and respected brand in the Telecommunication Industry.This business is working hard to deliver the very best experience both for the end consumer and internal customers. Reporting into the Squad Lead, this role will fill carry out the following duties;Assist a multidisciplinary team in the design, business process development, functional implementation and support of Salesforce CRM Applications.Gather and document business requirements on complex projects spanning multiple systems.Work across projects, building and solidifying trusting relationships with our stakeholders.Propose, implement, and manage the implementation of Salesforce solutions that meet business needs.Providing options and recommendations with consideration for best practise, value, and feasibility.Actively contribute to the Salesforce platform roadmap, including new features and product assessment.Experience / skills required: Previous commercial experience working as a Functional Consultant / Business AnalystPossess a strong understanding of Salesforce TechnologiesStrong stakeholder engagement and management skillsHave knowledge and experience working to Agile practices (ideally within large business setting)Polished communication and interpersonal skillsOn Offer: This is an intermediate - senior level role - Permanent contract, strong competitive salary ($110,000 - $135,000) and benefits available, excellent career progression opportunities, strong experienced team and supportive environment, ASAP start.How to Apply: If keen click the apply button and go through Seek or the Randstad website. For more details feel free to call Gerald on 021 056 4211 or alternatively email me - gerald.wong@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Functional Consultant (Salesforce) - AucklandLeading Kiwi business within the technologies spacePermanent, competitive salary & benefits, ASAP startFlexible working in office & from home - Central Auckland office locationSalesforce Functional Consultants... ! Are you looking for a new challenge? Put your Salesforce and consultancy experience to the ultimate test and join this National, well-known and respected brand in the Telecommunication Industry.This business is working hard to deliver the very best experience both for the end consumer and internal customers. Reporting into the Squad Lead, this role will fill carry out the following duties;Assist a multidisciplinary team in the design, business process development, functional implementation and support of Salesforce CRM Applications.Gather and document business requirements on complex projects spanning multiple systems.Work across projects, building and solidifying trusting relationships with our stakeholders.Propose, implement, and manage the implementation of Salesforce solutions that meet business needs.Providing options and recommendations with consideration for best practise, value, and feasibility.Actively contribute to the Salesforce platform roadmap, including new features and product assessment.Experience / skills required: Previous commercial experience working as a Functional Consultant / Business AnalystPossess a strong understanding of Salesforce TechnologiesStrong stakeholder engagement and management skillsHave knowledge and experience working to Agile practices (ideally within large business setting)Polished communication and interpersonal skillsOn Offer: This is an intermediate - senior level role - Permanent contract, strong competitive salary ($110,000 - $135,000) and benefits available, excellent career progression opportunities, strong experienced team and supportive environment, ASAP start.How to Apply: If keen click the apply button and go through Seek or the Randstad website. For more details feel free to call Gerald on 021 056 4211 or alternatively email me - gerald.wong@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • contract
      • full-time
      Senior Business Analyst - Data (6 month contract)Auckland CBD6 month contractFinancial/insurance data Join this domain leading firm and bring your Business Analyst skills and passion for data to get involved in this exciting 6 month contract. A bit about you:Needs to be a self-starter and able to manage their workload.A senior BA with experience in working in complex enterprise environments with multiple systems and multiple stakeholdersEqually comfortable in talking to business subject matter experts about their problems and in talking to our tech teams to explain where the issues are and what the user is looking forAbility to take the lead in engagements with project teams would be idealHas facilitation skills and has a good understanding of a wide variety of techniques for capturing business requirements, including non-functionalsOn offer: Flexible working, hourly rates, weekly pay, 6 month contract.How to apply: If the above sounds like you, we’d love to hear from you! Click the apply button and go through Seek or the Randstad website. For more details you can call Brogan on 021 201 3885 or email brogan.west@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Senior Business Analyst - Data (6 month contract)Auckland CBD6 month contractFinancial/insurance data Join this domain leading firm and bring your Business Analyst skills and passion for data to get involved in this exciting 6 month contract. A bit about you:Needs to be a self-starter and able to manage their workload.A senior BA with experience in working in complex enterprise environments with multiple systems and multiple stakeholdersEqually comfortable in talking to business subject matter experts about their problems and in talking to our tech teams to explain where the issues are and what the user is looking forAbility to take the lead in engagements with project teams would be idealHas facilitation skills and has a good understanding of a wide variety of techniques for capturing business requirements, including non-functionalsOn offer: Flexible working, hourly rates, weekly pay, 6 month contract.How to apply: If the above sounds like you, we’d love to hear from you! Click the apply button and go through Seek or the Randstad website. For more details you can call Brogan on 021 201 3885 or email brogan.west@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • contract
      • full-time
      Project Manager / Business Analyst (6 month FTC)AucklandTelematics ERP An exciting opportunity for anybody looking to take a step into contracting. This leading organisation in telematics is looking for a Senior Project Manager / Business Analyst to join them during a critical period. This position is responsible for managing a multitude of projects from beginning to end, ensuring that projects are tracked appropriately and done in accordance with timelines set by management. A bit about you:Experience within a similar environment, handling multiple, dynamic projectsKey team member and collaboratorExcellent at defining and documenting requirementsProficient with Project Management, and solution design and delivery tools (Jira / Figma or similar) Strong analytical and problem-solving skills with a passion for process and results. Excellent and proven communication and presentation skills. Demonstrated experience with internal and external stakeholder management and relationship building skills High degree of initiative On offer:6 month FTC, up to $190K, flexible working, fun team and working environment; including free food and drinks every Friday, table tennis & arcade games. 8 weeks parental leave for new parents!How to apply: If the above sounds like you, we’d love to hear from you! Click the apply button and go through Seek or the Randstad website. For more details you can call Brogan on 021 201 3885 or email brogan.west@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Project Manager / Business Analyst (6 month FTC)AucklandTelematics ERP An exciting opportunity for anybody looking to take a step into contracting. This leading organisation in telematics is looking for a Senior Project Manager / Business Analyst to join them during a critical period. This position is responsible for managing a multitude of projects from beginning to end, ensuring that projects are tracked appropriately and done in accordance with timelines set by management. A bit about you:Experience within a similar environment, handling multiple, dynamic projectsKey team member and collaboratorExcellent at defining and documenting requirementsProficient with Project Management, and solution design and delivery tools (Jira / Figma or similar) Strong analytical and problem-solving skills with a passion for process and results. Excellent and proven communication and presentation skills. Demonstrated experience with internal and external stakeholder management and relationship building skills High degree of initiative On offer:6 month FTC, up to $190K, flexible working, fun team and working environment; including free food and drinks every Friday, table tennis & arcade games. 8 weeks parental leave for new parents!How to apply: If the above sounds like you, we’d love to hear from you! Click the apply button and go through Seek or the Randstad website. For more details you can call Brogan on 021 201 3885 or email brogan.west@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • full-time
      Digital Business Analyst Well known Govt. agency based in Auckland CBDPermanent role | Digital & Customer ServicesDeliver great customer experience and user journeyThis leading Government organisation based in Auckland CBD is continuing to invest in transforming and modernising their digital and technology capabilities. Key to this organisation strategy is improving customer experience and accessibility. Beside typical business analysis responsibilities, you will focus and work closely with user experience designers to ensure user needs are well understood and solutions meet user needs. Input into user journey mapping, establishing clear goals and ensuring all personas, touchpoints, actions and obstacles are identified and considered. Further, you will liaise with developers to ensure requirements are understood, technical constraints considered, and solutions feasible, practical and affordable. The team you’ll be working in are dedicated to improving digital customer experience and are searching for someone creative and people-centric with a passion for the community and quality. You have: Strong business analysis experience within a cross-functional, digital teamGood understanding of digital design and user experienceProject Management Qualification (desirable)Outstanding communication, and interpersonal skillsStakeholder management experienceExperience in application of the latest WCAG standards, informationArchitecture, user journeys, HTML, stylesheets, relational databases, SEO and Google Analytics tracking.Experience leading projects using Agile, Scrum & Waterfall methodologiesOn offer: Permanent role, start ASAP, Auckland CBD offices, flexible and remote working options available, competitive salary and benefits. How to apply: If the above sounds like you, click the apply button and go through Seek or the Randstad website. For more details you can call Brogan on 021 201 3884 or email brogan.west@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Digital Business Analyst Well known Govt. agency based in Auckland CBDPermanent role | Digital & Customer ServicesDeliver great customer experience and user journeyThis leading Government organisation based in Auckland CBD is continuing to invest in transforming and modernising their digital and technology capabilities. Key to this organisation strategy is improving customer experience and accessibility. Beside typical business analysis responsibilities, you will focus and work closely with user experience designers to ensure user needs are well understood and solutions meet user needs. Input into user journey mapping, establishing clear goals and ensuring all personas, touchpoints, actions and obstacles are identified and considered. Further, you will liaise with developers to ensure requirements are understood, technical constraints considered, and solutions feasible, practical and affordable. The team you’ll be working in are dedicated to improving digital customer experience and are searching for someone creative and people-centric with a passion for the community and quality. You have: Strong business analysis experience within a cross-functional, digital teamGood understanding of digital design and user experienceProject Management Qualification (desirable)Outstanding communication, and interpersonal skillsStakeholder management experienceExperience in application of the latest WCAG standards, informationArchitecture, user journeys, HTML, stylesheets, relational databases, SEO and Google Analytics tracking.Experience leading projects using Agile, Scrum & Waterfall methodologiesOn offer: Permanent role, start ASAP, Auckland CBD offices, flexible and remote working options available, competitive salary and benefits. How to apply: If the above sounds like you, click the apply button and go through Seek or the Randstad website. For more details you can call Brogan on 021 201 3884 or email brogan.west@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • full-time
      Intermediate Security Analyst, Auckland CBD based, Permanent Located in Wellington or Auckland CBD locationsModern hybrid cloud environment working with latest technologiesGreat opportunity to grow your security knowledge, career and create your future Randstad is continuing to work with a top government department to help secure their technical environment. We’ve placed numerous successful candidates here who are currently growing their knowledge and experience and developing their careers. The Organisation They are an important government organisation that delivers real outcomes for New Zealanders. They use cutting edge methodologies and technology to solve business problems, and are expanding their team as they gear up to increase security and robustness across their organisation. The RoleIdentifying operational riskMonitoring critical systems and reporting on performance and possible vulnerabilitiesSome project based work on internal security team projectsReal mentoring from senior technical security experts and supportive managersWorking in a modern agile organisation in a hybrid cloud environment The PersonExperienced in operational support roles as an engineerSOC experienceGreat knowledge of core infrastructure and knowledge of cloud technologiesThree to five years exposure to security processes and proceduresKnowledge of security frameworksKnowledge of security standards in a working operational environmentGood communication skills and the ability to articulate technical information, written and verbal If you are interested in this role please apply now. If you have any questions please contact Grant Newdick on 0212446229. Due to border closures no overseas candidates can be considered at this time.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Intermediate Security Analyst, Auckland CBD based, Permanent Located in Wellington or Auckland CBD locationsModern hybrid cloud environment working with latest technologiesGreat opportunity to grow your security knowledge, career and create your future Randstad is continuing to work with a top government department to help secure their technical environment. We’ve placed numerous successful candidates here who are currently growing their knowledge and experience and developing their careers. The Organisation They are an important government organisation that delivers real outcomes for New Zealanders. They use cutting edge methodologies and technology to solve business problems, and are expanding their team as they gear up to increase security and robustness across their organisation. The RoleIdentifying operational riskMonitoring critical systems and reporting on performance and possible vulnerabilitiesSome project based work on internal security team projectsReal mentoring from senior technical security experts and supportive managersWorking in a modern agile organisation in a hybrid cloud environment The PersonExperienced in operational support roles as an engineerSOC experienceGreat knowledge of core infrastructure and knowledge of cloud technologiesThree to five years exposure to security processes and proceduresKnowledge of security frameworksKnowledge of security standards in a working operational environmentGood communication skills and the ability to articulate technical information, written and verbal If you are interested in this role please apply now. If you have any questions please contact Grant Newdick on 0212446229. Due to border closures no overseas candidates can be considered at this time.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • NZ$60,000 - NZ$80,000, per year, plus strong benefits package
      • full-time
      IT Helpdesk AnalystVariety helpdesk role as part of an national / international teamAuckland based, remote working options availableMobile/Laptop provided, Start ASAPWorking at Randstad is unlike working at any organisation. Because at Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organisations in realising their true potential. We call this Human Forward. Position:This is a varied role, you will provide support, maintain and develop customer service for local and remote users of Randstad New Zealand and the wider APAC region. You will assist the Team Leader and IT Manager with the day to day running of the IT helpdesk delivery and continued improvements in customer support and service.Key responsibilities:Responsible for system support and follow incident management and service request processes via phone calls and tickets raised via self service.Provide technical support during IT related projects and integrations.Work with and support other IT functions.Regularly contribute to process improvement within the team in order to better improve efficiency.Apply good customer service in all facets of communication, ensuring that you represent the IT division appropriately.Manage customer expectations and work towards meeting defined SLA’s.Being able to travel to other branches that have no IT support present.Experience:Prior experience in a helpdesk / IT support role in multisite organizationsSolid technical background with regards to hardware, software and telecommunications.Maintaining positive relationships with internal and external stakeholdersExperience supporting Windows, Active Directory, O365, Citrix and cloud environments. Experience with Dialpad and in ChromeOS/G Suite is desirable.Excellent customer service skillsExperience working independently and with a globally dispersed teamSome basic network troubleshooting knowledge (IP, DNS, DHCP)User management practices including onboarding/offboarding.On offer: Competitive salary and benefits inc. added holidays, access to shares scheme, contributions to private medical, phone and laptop etc. Start date: ASAPHow to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - joseph.foy@randstad.co.nz Alternatively give me a call on 02102267410 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      IT Helpdesk AnalystVariety helpdesk role as part of an national / international teamAuckland based, remote working options availableMobile/Laptop provided, Start ASAPWorking at Randstad is unlike working at any organisation. Because at Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organisations in realising their true potential. We call this Human Forward. Position:This is a varied role, you will provide support, maintain and develop customer service for local and remote users of Randstad New Zealand and the wider APAC region. You will assist the Team Leader and IT Manager with the day to day running of the IT helpdesk delivery and continued improvements in customer support and service.Key responsibilities:Responsible for system support and follow incident management and service request processes via phone calls and tickets raised via self service.Provide technical support during IT related projects and integrations.Work with and support other IT functions.Regularly contribute to process improvement within the team in order to better improve efficiency.Apply good customer service in all facets of communication, ensuring that you represent the IT division appropriately.Manage customer expectations and work towards meeting defined SLA’s.Being able to travel to other branches that have no IT support present.Experience:Prior experience in a helpdesk / IT support role in multisite organizationsSolid technical background with regards to hardware, software and telecommunications.Maintaining positive relationships with internal and external stakeholdersExperience supporting Windows, Active Directory, O365, Citrix and cloud environments. Experience with Dialpad and in ChromeOS/G Suite is desirable.Excellent customer service skillsExperience working independently and with a globally dispersed teamSome basic network troubleshooting knowledge (IP, DNS, DHCP)User management practices including onboarding/offboarding.On offer: Competitive salary and benefits inc. added holidays, access to shares scheme, contributions to private medical, phone and laptop etc. Start date: ASAPHow to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - joseph.foy@randstad.co.nz Alternatively give me a call on 02102267410 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • full-time
      Security Analyst, Wellington CBD based, Permanent Located in Wellington or Auckland CBD locationsModern hybrid cloud environment working with latest technologiesGreat opportunity to grow your security knowledge, career and create your future Randstad is continuing to work with a top government department to help secure their technical environment. We’ve placed numerous successful candidates here who are currently growing their knowledge and experience and developing their careers. The Organisation They are an important government organisation that delivers real outcomes for New Zealanders. They use cutting edge methodologies and technology to solve business problems, and are expanding their team as they gear up to increase security and robustness across their organisation. The RoleIdentifying operational riskMonitoring critical systems and reporting on performance and possible vulnerabilitiesSome project based work on internal security team projectsReal mentoring from senior technical security experts and supportive managersWorking in a modern agile organisation in a hybrid cloud environment The PersonExperienced in operational support roles as an engineerGreat knowledge of core infrastructure and knowledge of cloud technologiesThree to five years exposure to security processes and proceduresKnowledge of security frameworksKnowledge of security standards in a working operational environmentGood communication skills and the ability to articulate technical information, written and verbal If you are interested in this role please apply now. If you have any questions please contact Grant Newdick on 0212446229. Due to border closures no overseas candidates can be considered at this time.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Security Analyst, Wellington CBD based, Permanent Located in Wellington or Auckland CBD locationsModern hybrid cloud environment working with latest technologiesGreat opportunity to grow your security knowledge, career and create your future Randstad is continuing to work with a top government department to help secure their technical environment. We’ve placed numerous successful candidates here who are currently growing their knowledge and experience and developing their careers. The Organisation They are an important government organisation that delivers real outcomes for New Zealanders. They use cutting edge methodologies and technology to solve business problems, and are expanding their team as they gear up to increase security and robustness across their organisation. The RoleIdentifying operational riskMonitoring critical systems and reporting on performance and possible vulnerabilitiesSome project based work on internal security team projectsReal mentoring from senior technical security experts and supportive managersWorking in a modern agile organisation in a hybrid cloud environment The PersonExperienced in operational support roles as an engineerGreat knowledge of core infrastructure and knowledge of cloud technologiesThree to five years exposure to security processes and proceduresKnowledge of security frameworksKnowledge of security standards in a working operational environmentGood communication skills and the ability to articulate technical information, written and verbal If you are interested in this role please apply now. If you have any questions please contact Grant Newdick on 0212446229. Due to border closures no overseas candidates can be considered at this time.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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