The Opportunity
We are seeking a commercially-minded and operationally-focused Contracts Manager to join a prominent Wellington-based organization. This role is pivotal in ensuring the seamless delivery of high-quality facilities services across a diverse multi-site portfolio.
You will be responsible for the strategic and operational management of vendor performance, ensuring that services such as cleaning, grounds maintenance, waste, and security meet exacting standards for safety, compliance, and value for money.
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This is an initial 6 month temporary role with the potential to extend.
Key Responsibilities
- Performance & Quality: Develop and monitor KPIs/SLAs; conduct regular in-person site inspections and audits to verify service delivery.
- Contract Lifecycle: Lead contract renewals, variations, and procurement processes for new service providers.
- Financial Oversight: Manage soft services budgets, validate monthly contractor invoices, and ensure robust cost control.
- Team Leadership: Provide day-to-day management for a small internal Handyperson team responsible for general maintenance activities.
- Health & Safety: Ensure all contractors comply with HSWA 2015 obligations, including pre-qualifications, risk documentation, and site inductions.
- Sustainability: Partner with internal stakeholders to drive waste-reduction initiatives and enhance contractor performance against sustainability targets.
What You’ll Bring
- Proven Experience: Extensive background in soft services contract management (e.g., cleaning, grounds, security, waste).
- Audit & Reporting: A hands-on approach to conducting physical inspections and producing evidence-based reports.
- Financial Acumen: Experience managing budgets, forecasting, and validating complex contractor claims.
- Health & Safety Competence: Strong understanding of contractor H&S management and risk controls.
- Relationship Skills: Ability to build productive relationships with vendors, internal Facilities Managers, and diverse stakeholders.
- Systems Knowledge: Proficiency in using CMMS platforms or digital audit tools to monitor performance.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
