contact centre operator.

We're on the lookout for a compassionate and calm individual to join our team in Christchurch as a Support Specialist. This isn't just any job; it's a chance to be the friendly voice that brings comfort and assistance to people across the country. You'll be working rostered hours falling between 8 am and 8 pm.

What You'll Be Doing (A Glimpse into Your Day):

• Being the warm and welcoming first point of contact for all incoming calls from our diverse community.
• Listening carefully, identifying needs, and ensuring our callers receive timely and appropriate support.
• Accurately logging call information – your attention to detail will be super helpful here!
• Responding to every call with genuine empathy and understanding.
• Delivering top-notch service that makes a real difference to everyone you speak with.

Who We're Looking For:

You don't necessarily need call centre experience – we're open to all sorts of backgrounds! What's most important to us is that you are:

• Naturally empathetic and a great listener.
• Someone who can stay calm and collected, even when things get a bit busy.
• Resilient and able to handle challenging situations with grace.
• Able to communicate clearly and kindly, both when speaking and writing.
• Someone with a good heart and a desire to help!

This is a fantastic opportunity for someone who wants to contribute meaningfully to a national charity, support its members, and actively assist people over the phone. If this sounds like the perfect fit for you, don't hesitate! Hit "Apply" to submit your application. If you have any questions at all, feel free to drop an email to kelly.valter@randstad.co.nz. We can't wait to hear from you!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.