The role
The Customer Care Coordinator acts as the "face" of the office and is responsible for creating a welcoming atmosphere and pro-actively anticipating the needs of guests and visitors.
Front of Office & Visitor Support
Welcoming Guests: Greeting all visitors, guests, and councillors professionally, acting as a gate-keeper, and directing them to the correct areas.
Customer Care: Actively assisting Total Mobility customers, managing difficult customers professionally, and logging complaints/issues through the 'Resolve' system.
Inbound Deliveries: Processing and efficiently distributing mail and courier deliveries.
Administrative Care: Managing publications/timetables on display and ensuring the reception and public meeting rooms remain clean and tidy.
Tenders & Submissions: Receiving formal tender/submission documents while adhering to official protocols.
Facilities & Event Support
Catering: Facilitating, preparing, presenting, and cleaning up after catering events (including drinks).
Meeting Rooms: Setting up the Council Chamber and Committee Rooms.
Building Maintenance: Monitoring and managing facilities requests, ensuring they are directed to the right vendor or internal stakeholder.
Security & Access: Operating the Security Access system to issue cards and managing locker allocations through the Floorsense system.
Health, Safety, & Core Values
Maintaining site security by ensuring all visitors and contractors register and follow Health & Safety procedures.
Actively contributing to effective partnerships that support Māori outcomes and alignment with the Māori Capability Framework.
Being prepared to assist outside the core role in the event of an emergency.
What the Ideal Candidate Brings
Skills & Experience
Communication: High-level, confident verbal and written communication skills across a wide range of people.
Literacy & Data: Strong data entry skills with a high degree of literacy (grammar and spelling).
Systems & Tech: Proficiency in the Microsoft Suite and an ability to learn new technologies. Familiarity with TechOne (or similar purchasing/assets maintenance tools) is an advantage.
Customer Service: A strong commitment to providing excellent customer service and building lasting relationships.
Attributes & Cultural Competency
Work Ethic: Self-motivated, able to work independently, exercise good judgement, and prioritise tasks under initiative.
Teamwork: A true team player who is proactive, flexible, and comfortable working in a rapid, changing environment.
Cultural Capability: Capability in Te ao Māori in alignment with established organisational frameworks.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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