Are you a natural communicator who loves helping people? Join our clients dynamic team and be the face (and voice) of their brand!
About the Role
We are looking for an energetic and reliable Customer Service Representative to join our clients team. This isn't your typical "script-reading" job; you’ll be handling a mix of inbound inquiries and proactive outbound calls.
Whether you’re solving a complex issue for a long-term client or reaching out to welcome a new one, your goal is to provide a seamless, positive experience every time.
Key Responsibilities
- Inbound Support: Answer incoming calls and emails, providing accurate information and resolving issues efficiently.
- Outbound Outreach: Conduct proactive calls to follow up on inquiries, provide account updates, and ensure customer satisfaction.
- Data Management: Accurately update customer records in their CRM after every interaction.
- Problem Solving: Think on your feet to find solutions that leave the customers smiling.
- Collaboration: Work closely with the wider team to improve our service processes.
What You’ll Bring
- Communication Skills: You have a clear, professional phone manner and can write a sharp email.
- Resilience: You stay calm under pressure and view challenges as opportunities to learn.
- Tech Savvy: Previous experience with CRM software & use of different systems.
- Experience: Previous experience in a call centre is preferred, but a great attitude is mandatory.
Why Join Us?
- Great Culture: A supportive, inclusive team environment with regular social events.
- Growth: We believe in promoting from within and offer genuine career progression.
- Perks: On-site parking, free gym access & healthcare!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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