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    6 jobs found for Call centre in Auckland, Auckland

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      • auckland, auckland
      • permanent
      • NZ$0 - NZ$53,000, per year, health & wellness benefits
      • full-time
      Would you like to work for a not for profit organisation, where you can bring your whole self to work whilst empowering Kiwis to live their healthiest lives? We have full-time customer service roles available with a great company that is leading in its industry as a Customer Service Consultant in their Auckland based contact centre. What you will be doing: Providing exceptional customer service which promotes member satisfaction and brand loyalty​You’ll ensure our members are getting value out of their insurance products by resolving enquiries and making policy changes​Contribute to a culture of accountability, ownership, and trust amongst the team ​Demonstrate consistent and excellent results against performance targets ​Working 40 hours per week, Monday – FridayWho we’re looking for:You will love helping people and being a team playerYou’ll be warm and friendlyYou’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goalsYou’ll be excited about your career and growthYour experience and skills:Great with customersExcellent English skills, both verbal and writtenStrong attention to detailWhat you’ll get at this company:Competitive base salary with discounted health insurance and wellness benefitsA free Fitbit and cash rewards for completing well-being activitiesNewly built open plan office in Wynyard QuarterCareer development and growth opportunitiesA supportive training environmentA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentYou do not need to have previous call centre experience. If this sounds like you, please click "APPLY" We look forward to receiving your application.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Would you like to work for a not for profit organisation, where you can bring your whole self to work whilst empowering Kiwis to live their healthiest lives? We have full-time customer service roles available with a great company that is leading in its industry as a Customer Service Consultant in their Auckland based contact centre. What you will be doing: Providing exceptional customer service which promotes member satisfaction and brand loyalty​You’ll ensure our members are getting value out of their insurance products by resolving enquiries and making policy changes​Contribute to a culture of accountability, ownership, and trust amongst the team ​Demonstrate consistent and excellent results against performance targets ​Working 40 hours per week, Monday – FridayWho we’re looking for:You will love helping people and being a team playerYou’ll be warm and friendlyYou’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goalsYou’ll be excited about your career and growthYour experience and skills:Great with customersExcellent English skills, both verbal and writtenStrong attention to detailWhat you’ll get at this company:Competitive base salary with discounted health insurance and wellness benefitsA free Fitbit and cash rewards for completing well-being activitiesNewly built open plan office in Wynyard QuarterCareer development and growth opportunitiesA supportive training environmentA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentYou do not need to have previous call centre experience. If this sounds like you, please click "APPLY" We look forward to receiving your application.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • temporary
      • NZ$22.00 - NZ$28.00 per hour
      • full-time
      Temporary opportunityCompetitive hourly rateWeekly pay Inbound calls We are currently seeking experienced Customer Care Representatives across Auckland to work on a temporary basis within a well known organisation in a supportive team environment. Bring your expertise and customer care passion to the team and continue to grow your skills and knowledge with the flexibility of temporary work in a fantastic, fast paced work environment. What your day could look like?Answering inbound callsCommunicating servicesAssisting customers with queriesLogging calls and emails Resolving customer queries and issues What are we looking for?We are looking for experienced representatives with a passion for customer service and helping others. The successful candidate will have great communication skills, knowledge of computer systems, typing and data entry skills, strong attention to detail, ability to multitask and be self motivated and trustworthy. You will need to havePrevious call centre experienceStrong communication, both written and verbalGood typing skills with accuracy and speed The ability to pick up new skills / softwares quicklyOrganised manner and ability to prioritiseGreat people skills, including a positive attitude and empathetic nature The benefitsFlexibility Supportive team environment Competitive hourly rateWeekly payOpportunity to grow your skills If this sounds like you and you’re looking to start ASAP click the apply button today or contact Kasey on (09) 300 4349 or email kasey.cutler@randstad.co.nz for a confidential conversation.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Temporary opportunityCompetitive hourly rateWeekly pay Inbound calls We are currently seeking experienced Customer Care Representatives across Auckland to work on a temporary basis within a well known organisation in a supportive team environment. Bring your expertise and customer care passion to the team and continue to grow your skills and knowledge with the flexibility of temporary work in a fantastic, fast paced work environment. What your day could look like?Answering inbound callsCommunicating servicesAssisting customers with queriesLogging calls and emails Resolving customer queries and issues What are we looking for?We are looking for experienced representatives with a passion for customer service and helping others. The successful candidate will have great communication skills, knowledge of computer systems, typing and data entry skills, strong attention to detail, ability to multitask and be self motivated and trustworthy. You will need to havePrevious call centre experienceStrong communication, both written and verbalGood typing skills with accuracy and speed The ability to pick up new skills / softwares quicklyOrganised manner and ability to prioritiseGreat people skills, including a positive attitude and empathetic nature The benefitsFlexibility Supportive team environment Competitive hourly rateWeekly payOpportunity to grow your skills If this sounds like you and you’re looking to start ASAP click the apply button today or contact Kasey on (09) 300 4349 or email kasey.cutler@randstad.co.nz for a confidential conversation.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • temporary
      • NZ$58,500 - NZ$58,500, per year, $58,500 p.a, Smart Phone + Data, CBD Based
      • full-time
      $58,500 per annumAuckland CBD6 months fixed term roleMonday to Friday 9am-5pmSmartphone and mobile data provided! Join a thriving international company! If you are looking for a great team environment, with heaps of on the job training and support + a smartphone with free data, read on. This is not your average customer service role, you will help and consult customers through their purchasing journey and provide an excellent customer experience over the phone and using email. Due to recent growth, we have room for someone special to come join the team. If you’re currently in a customer service role and are looking for your next step up please consider applying today. About the role:Provide best in class customer experience to B2C customersSupporting operational activities via various channels: voice, email, live chat, video chat, SMS and social mediaListen and understand the customer’s problem and consult them with a possible solutionRespond to customer queries with a relatable, warm approachProviding best in class customer care to customers, ensuring high customer satisfaction, responding to inquiries and resolving complaints.Convey product knowledge and advise consumers on incentive programs and campaigns to assist customers with their purchasesDeliver exceptional customer care over the phoneUtilise Good Conversion PractisesCapture all customer interactions in the CRM system with a high degree of accuracy and attention to detailEnsure that all customer data and interactions are treated with the utmost confidentialityEmbody the company values in all interactions with customersManage own workload and Meet KPIsAlways remain pleasant, courteous and supportive About you:Excellent verbal and written communication skillsDesire to help othersFlexible and adaptable to changePassionate about customer serviceSelf-motivated with a great work ethic and can-do attitudeAbility to multitask, work under pressure and remain calmProficient computer skills, including use of Word and ExcelSelf-motivated, able to prioritize and problem solveHigh level of trustworthiness and integrity as you will handle sensitive information - Customer privacy must be at the forefront of all that you doComposure, good business acumen and the ability to work well with others If you’re up for a challenge and love helping others apply today!Please note that you must reside in Auckland and have the right to work in New Zealand. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      $58,500 per annumAuckland CBD6 months fixed term roleMonday to Friday 9am-5pmSmartphone and mobile data provided! Join a thriving international company! If you are looking for a great team environment, with heaps of on the job training and support + a smartphone with free data, read on. This is not your average customer service role, you will help and consult customers through their purchasing journey and provide an excellent customer experience over the phone and using email. Due to recent growth, we have room for someone special to come join the team. If you’re currently in a customer service role and are looking for your next step up please consider applying today. About the role:Provide best in class customer experience to B2C customersSupporting operational activities via various channels: voice, email, live chat, video chat, SMS and social mediaListen and understand the customer’s problem and consult them with a possible solutionRespond to customer queries with a relatable, warm approachProviding best in class customer care to customers, ensuring high customer satisfaction, responding to inquiries and resolving complaints.Convey product knowledge and advise consumers on incentive programs and campaigns to assist customers with their purchasesDeliver exceptional customer care over the phoneUtilise Good Conversion PractisesCapture all customer interactions in the CRM system with a high degree of accuracy and attention to detailEnsure that all customer data and interactions are treated with the utmost confidentialityEmbody the company values in all interactions with customersManage own workload and Meet KPIsAlways remain pleasant, courteous and supportive About you:Excellent verbal and written communication skillsDesire to help othersFlexible and adaptable to changePassionate about customer serviceSelf-motivated with a great work ethic and can-do attitudeAbility to multitask, work under pressure and remain calmProficient computer skills, including use of Word and ExcelSelf-motivated, able to prioritize and problem solveHigh level of trustworthiness and integrity as you will handle sensitive information - Customer privacy must be at the forefront of all that you doComposure, good business acumen and the ability to work well with others If you’re up for a challenge and love helping others apply today!Please note that you must reside in Auckland and have the right to work in New Zealand. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • NZ$50,000 - NZ$53,000 per year
      • full-time
      We have full-time customer service roles available with our client as a Claim’s Approval Consultant in their Auckland contact centre. Voted as Reader’s Digest’s most trusted Health Insurance brand for 5 years running, our client puts their members' health and well-being at the heart of what they do. What you will be doing: Talk to people from all walks of life, helping them through emotionally charged conversations and difficult situationsGuiding and providing assurance to our members during their healthcare journeyRespond to member enquiries displaying consistently high levels of professionalismGather information, conduct research, and piece together a case to deliver a confident and clear decisionParticipate in creating and maintaining a positive, supportive and rewarding team environmentContinuously keep up to date with policy, product, and process knowledge​Contribute to a culture of accountability, ownership, and trust amongst the team ​Demonstrate consistent and excellent results against performance targets ​Working 40 hours per week, Monday – FridayWho we’re looking for: You will love helping people and being a team playerYou’ll be warm and friendlyYou’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goalsYou’ll be excited about your career and growthYour experience and skills: Great with customersExcellent English skills, both verbal and writtenStrong attention to detailWhat you’ll get in return: Competitive base salary with discounted health insurance and wellness benefitsA free Fitbit and cash rewards for completing well-being activitiesCareer development and growth opportunitiesA supportive training environmentA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentDiscounted Southern Cross Insurance If this sounds like you, please click "APPLY" We look forward to receiving your application. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We have full-time customer service roles available with our client as a Claim’s Approval Consultant in their Auckland contact centre. Voted as Reader’s Digest’s most trusted Health Insurance brand for 5 years running, our client puts their members' health and well-being at the heart of what they do. What you will be doing: Talk to people from all walks of life, helping them through emotionally charged conversations and difficult situationsGuiding and providing assurance to our members during their healthcare journeyRespond to member enquiries displaying consistently high levels of professionalismGather information, conduct research, and piece together a case to deliver a confident and clear decisionParticipate in creating and maintaining a positive, supportive and rewarding team environmentContinuously keep up to date with policy, product, and process knowledge​Contribute to a culture of accountability, ownership, and trust amongst the team ​Demonstrate consistent and excellent results against performance targets ​Working 40 hours per week, Monday – FridayWho we’re looking for: You will love helping people and being a team playerYou’ll be warm and friendlyYou’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goalsYou’ll be excited about your career and growthYour experience and skills: Great with customersExcellent English skills, both verbal and writtenStrong attention to detailWhat you’ll get in return: Competitive base salary with discounted health insurance and wellness benefitsA free Fitbit and cash rewards for completing well-being activitiesCareer development and growth opportunitiesA supportive training environmentA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentDiscounted Southern Cross Insurance If this sounds like you, please click "APPLY" We look forward to receiving your application. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • NZ$100,000 - NZ$115,000, per year, Corporate benefits & health care
      • full-time
      We are on the search for an experienced Operations Manager to effectively lead the Workforce Planning division. We are looking for a leader and a communicator, who can tell stories through data that connects with people. What you will be doing:Leading delivery of relevant and high-quality reporting and trainingCreating focus and strengthens the skillset of the planners to develop and deliver appropriate insights and resource managementBringing your best practice storytelling and clever visualisation expertise to improve the comprehension of insightsProviding tactical support and supply strategic recommendations to delivery targets Working collaboratively with key customers to understand and effectively prioritise the provision of information, analysis and insightsParticipate in creating and maintaining a positive, supportive, and rewarding team environment Who we're looking for:You can easily translate the story behind the numbers in a meaningful wayYou will bring experience of the delivery of high-quality analysis, insights and recommendations to meet customer needs and enable business leaders in their decision-makingYou'll have a growth mindset and thrive on developing current knowledge and learning new skillsYou will be self-motivated to reach your goals & will strive to encourage others to do the sameYour experience and skills:5 years WorkForce Management experienceExpert knowledge of best practice WFM methodology and processes, specifically strategy, forecasting, scheduling, real-time monitoring and insights reportingLeading effective, high performing teams through outstanding leadership, performance management and a strong coaching approachDemonstrated complex problem-solving experience in data analysis and analytical toolsCan successfully build and sustain working relationships with key stakeholdersCompetent in Excel, Power BI (or similar) What you'll get at Southern Cross:Competitive base salary with discounted health insurance and wellness benefitsA free Fitbit and cash rewards for completing wellbeing activitiesCareer development and growth opportunitiesA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentDiscounted Southern Cross Pet Insurance Apply today!Send your CV to samsara.cawley@randstad.co.nz , call the office on 093007424 for a confidential conversation or hit the apply. We look forward to receiving your application.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We are on the search for an experienced Operations Manager to effectively lead the Workforce Planning division. We are looking for a leader and a communicator, who can tell stories through data that connects with people. What you will be doing:Leading delivery of relevant and high-quality reporting and trainingCreating focus and strengthens the skillset of the planners to develop and deliver appropriate insights and resource managementBringing your best practice storytelling and clever visualisation expertise to improve the comprehension of insightsProviding tactical support and supply strategic recommendations to delivery targets Working collaboratively with key customers to understand and effectively prioritise the provision of information, analysis and insightsParticipate in creating and maintaining a positive, supportive, and rewarding team environment Who we're looking for:You can easily translate the story behind the numbers in a meaningful wayYou will bring experience of the delivery of high-quality analysis, insights and recommendations to meet customer needs and enable business leaders in their decision-makingYou'll have a growth mindset and thrive on developing current knowledge and learning new skillsYou will be self-motivated to reach your goals & will strive to encourage others to do the sameYour experience and skills:5 years WorkForce Management experienceExpert knowledge of best practice WFM methodology and processes, specifically strategy, forecasting, scheduling, real-time monitoring and insights reportingLeading effective, high performing teams through outstanding leadership, performance management and a strong coaching approachDemonstrated complex problem-solving experience in data analysis and analytical toolsCan successfully build and sustain working relationships with key stakeholdersCompetent in Excel, Power BI (or similar) What you'll get at Southern Cross:Competitive base salary with discounted health insurance and wellness benefitsA free Fitbit and cash rewards for completing wellbeing activitiesCareer development and growth opportunitiesA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentDiscounted Southern Cross Pet Insurance Apply today!Send your CV to samsara.cawley@randstad.co.nz , call the office on 093007424 for a confidential conversation or hit the apply. We look forward to receiving your application.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland airport, auckland
      • permanent
      • NZ$50,000 - NZ$54,675, per year, full training provided
      • full-time
      Do you want to be a part of a team that helps to keep our whānau and communities safe by protecting New Zealand from Covid-19? You have the opportunity to be joining a team of over 4,000 employees nationwide to make a difference and help protect our team of 5 million!We are seeking reliable, vaccinated (or booked to be vaccinated) Security Officers who can work in one of New Zealand’s Managed Isolation and Quarantine Facilities. These are permanent, full-time positions available starting in November 2021. What you will be doing: As an MIQ Security Officer, you will be ensuring the safety of returnees and staff. You will be required to: Monitor and authorise the entry and departure of employees and returnees to the site as well as CCTV footage, patrol, static guard, escorting and facilitating transfersReport any activities such as equipment or property damage, theft, presence of unauthorised persons, or unusual occurrences Work as part of a multi-disciplinary team of Government Agencies including (Police, Aviation, Security, Health) Providing advice and assistance to returneesYour experience and skills: While it is beneficial to have relevant experience, you do not need to have worked in security previously. You will need to be reliable and flexible and available to work on a rotating roster. This role will require you to be physically fit and have:A strong customer focus Clear and concise written and verbal communication skills Strong attention to detail Excellent time management What you’ll get: A competitive salary of $54,675Supportive on site training The opportunity to gain a Security Certificate of Approval (COA) and a Monitoring Officer Certificate of Approval (CCTV) A diverse and inclusive company culture Access to reduced health insurance premiums for you and your familyA Westpac Banking package service ACC Partnership Programme Employee Assistance Programme (EAP) Ready to start your new career?If this sounds like you please click "APPLY" to be considered for this security officer role.We look forward to receiving your application and will be in touch regarding the next steps in the recruitment process.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Do you want to be a part of a team that helps to keep our whānau and communities safe by protecting New Zealand from Covid-19? You have the opportunity to be joining a team of over 4,000 employees nationwide to make a difference and help protect our team of 5 million!We are seeking reliable, vaccinated (or booked to be vaccinated) Security Officers who can work in one of New Zealand’s Managed Isolation and Quarantine Facilities. These are permanent, full-time positions available starting in November 2021. What you will be doing: As an MIQ Security Officer, you will be ensuring the safety of returnees and staff. You will be required to: Monitor and authorise the entry and departure of employees and returnees to the site as well as CCTV footage, patrol, static guard, escorting and facilitating transfersReport any activities such as equipment or property damage, theft, presence of unauthorised persons, or unusual occurrences Work as part of a multi-disciplinary team of Government Agencies including (Police, Aviation, Security, Health) Providing advice and assistance to returneesYour experience and skills: While it is beneficial to have relevant experience, you do not need to have worked in security previously. You will need to be reliable and flexible and available to work on a rotating roster. This role will require you to be physically fit and have:A strong customer focus Clear and concise written and verbal communication skills Strong attention to detail Excellent time management What you’ll get: A competitive salary of $54,675Supportive on site training The opportunity to gain a Security Certificate of Approval (COA) and a Monitoring Officer Certificate of Approval (CCTV) A diverse and inclusive company culture Access to reduced health insurance premiums for you and your familyA Westpac Banking package service ACC Partnership Programme Employee Assistance Programme (EAP) Ready to start your new career?If this sounds like you please click "APPLY" to be considered for this security officer role.We look forward to receiving your application and will be in touch regarding the next steps in the recruitment process.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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