Join a dynamic, varied team environment and further your Service Desk / Help Desk / IT support experience working in-house, as part of this small supportive team based in Lower Hutt.This opportunity is; Temporary, Full TimeMonday - FridayBusiness HoursOn-site based in Lower Hutt$28-30ph ASAP startThe OrganisationThis organisation is driven by and for the community. Join this in-house Service Desk team, committed to ensuring nothing hinders that. Diverse and intrinsically customer-centric, this team pride themselves on their service delivery and are looking for someone that can hit the ground running in this fast pace environment, providing varied IT support. The RoleFundamentally this roles will involve;Customer service and technical support over phone, email, via their ticketing system and on-site supportFirst call resolution and technical troubleshootingUser requestsHardware and software supportAbout YouNo two days are the same in this role. You must be flexible with an appetite to learn and be a good team player.We are looking for a driven, Service Desk Analyst with natural customer service skills and the following;Service desk/Help desk experience on either a large Service Desk or in-house Service DeskConfident interpersonal communication skills both written and verbalExperience with;AzureActive directoryExchange Windows operating systemsMicrosoft shopALL APPLICANTS MUST HAVENZ Residency/Citizenship Relevant qualifications below or equivalent experienceBusiness ComputingDegree/Diploma in Information and Communications TechnologyNational Diploma in Computing SupportDo not hesitate! Apply today via the link below or contact me at tara.broderson@randstad.co.nz for more information. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Join a dynamic, varied team environment and further your Service Desk / Help Desk / IT support experience working in-house, as part of this small supportive team based in Lower Hutt.This opportunity is; Temporary, Full TimeMonday - FridayBusiness HoursOn-site based in Lower Hutt$28-30ph ASAP startThe OrganisationThis organisation is driven by and for the community. Join this in-house Service Desk team, committed to ensuring nothing hinders that. Diverse and intrinsically customer-centric, this team pride themselves on their service delivery and are looking for someone that can hit the ground running in this fast pace environment, providing varied IT support. The RoleFundamentally this roles will involve;Customer service and technical support over phone, email, via their ticketing system and on-site supportFirst call resolution and technical troubleshootingUser requestsHardware and software supportAbout YouNo two days are the same in this role. You must be flexible with an appetite to learn and be a good team player.We are looking for a driven, Service Desk Analyst with natural customer service skills and the following;Service desk/Help desk experience on either a large Service Desk or in-house Service DeskConfident interpersonal communication skills both written and verbalExperience with;AzureActive directoryExchange Windows operating systemsMicrosoft shopALL APPLICANTS MUST HAVENZ Residency/Citizenship Relevant qualifications below or equivalent experienceBusiness ComputingDegree/Diploma in Information and Communications TechnologyNational Diploma in Computing SupportDo not hesitate! Apply today via the link below or contact me at tara.broderson@randstad.co.nz for more information. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
IT Support Engineer - 6 month contract / ASAP startVaried help-desk/IT support role available as part of a national teamAuckland based, remote working options availableMobile/Laptop provided, Start ASAPWorking for a Government organisation, you will provide onsite support to end users acting as our first point of contact for clients experiencing issues with their IT solutions or services. Supporting clients and systems at all locations nationally, you will necessitate after-hours work to assist in the resolution of faults. The BAU administration of the IT service desk and escalating issues to the relevant support teams.Key responsibilities: Administration, and support of all IT equipment: office server room, end-user devices, mobile devices, and meeting room video/audio conference facilities, etc.Administration and support user accounts and applications: email, GSuite/MS Office, access management, collaboration and communication tools, asset management system, etc. Onboarding and offboarding of staff ensuring users are informed about IT processes.Maintain and update internal IT documentation, how-to guides, standards, and procedures. Maintain a technical understanding of the desktop infrastructure and its relationship to the businessLiaise with vendors and clients, as required, to resolve issues.Management of day-to-day BAU operations via IT services desk, tickets logged, and escalation to relevant teams and engineers if required.IT user training where required. Experience:Prior experience in a helpdesk / IT support role in multisite organisations.Solid technical background with regards to hardware, software and telecommunications.Maintaining positive relationships with internal and external stakeholders.Experience supporting Windows, Active Directory, O365, Citrix and cloud environments. Experience with Dialpad and in ChromeOS/G Suite is desirable.Excellent customer service skills.Experience working independently and with a globally dispersed team.Some basic network troubleshooting knowledge (IP, DNS, DHCP).User management practices including onboarding/offboarding.On offer: Competitive daily/hourly rates available, 6 month initial contract, weekly pay, start date ASAP, offices based in Auckland CBD with remote working options.How to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - martyn.roe@randstad.co.nz Alternatively give me a call on 02102497797At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
IT Support Engineer - 6 month contract / ASAP startVaried help-desk/IT support role available as part of a national teamAuckland based, remote working options availableMobile/Laptop provided, Start ASAPWorking for a Government organisation, you will provide onsite support to end users acting as our first point of contact for clients experiencing issues with their IT solutions or services. Supporting clients and systems at all locations nationally, you will necessitate after-hours work to assist in the resolution of faults. The BAU administration of the IT service desk and escalating issues to the relevant support teams.Key responsibilities: Administration, and support of all IT equipment: office server room, end-user devices, mobile devices, and meeting room video/audio conference facilities, etc.Administration and support user accounts and applications: email, GSuite/MS Office, access management, collaboration and communication tools, asset management system, etc. Onboarding and offboarding of staff ensuring users are informed about IT processes.Maintain and update internal IT documentation, how-to guides, standards, and procedures. Maintain a technical understanding of the desktop infrastructure and its relationship to the businessLiaise with vendors and clients, as required, to resolve issues.Management of day-to-day BAU operations via IT services desk, tickets logged, and escalation to relevant teams and engineers if required.IT user training where required. Experience:Prior experience in a helpdesk / IT support role in multisite organisations.Solid technical background with regards to hardware, software and telecommunications.Maintaining positive relationships with internal and external stakeholders.Experience supporting Windows, Active Directory, O365, Citrix and cloud environments. Experience with Dialpad and in ChromeOS/G Suite is desirable.Excellent customer service skills.Experience working independently and with a globally dispersed team.Some basic network troubleshooting knowledge (IP, DNS, DHCP).User management practices including onboarding/offboarding.On offer: Competitive daily/hourly rates available, 6 month initial contract, weekly pay, start date ASAP, offices based in Auckland CBD with remote working options.How to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - martyn.roe@randstad.co.nz Alternatively give me a call on 02102497797At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
