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      • auckland, auckland
      • permanent
      • NZ$60,000 - NZ$80,000, per year, plus strong benefits package
      • full-time
      IT Helpdesk AnalystVariety helpdesk role as part of an national / international teamAuckland based, remote working options availableMobile/Laptop provided, Start ASAPWorking at Randstad is unlike working at any organisation. Because at Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organisations in realising their true potential. We call this Human Forward. Position:This is a varied role, you will provide support, maintain and develop customer service for local and remote users of Randstad New Zealand and the wider APAC region. You will assist the Team Leader and IT Manager with the day to day running of the IT helpdesk delivery and continued improvements in customer support and service.Key responsibilities:Responsible for system support and follow incident management and service request processes via phone calls and tickets raised via self service.Provide technical support during IT related projects and integrations.Work with and support other IT functions.Regularly contribute to process improvement within the team in order to better improve efficiency.Apply good customer service in all facets of communication, ensuring that you represent the IT division appropriately.Manage customer expectations and work towards meeting defined SLA’s.Being able to travel to other branches that have no IT support present.Experience:Prior experience in a helpdesk / IT support role in multisite organizationsSolid technical background with regards to hardware, software and telecommunications.Maintaining positive relationships with internal and external stakeholdersExperience supporting Windows, Active Directory, O365, Citrix and cloud environments. Experience with Dialpad and in ChromeOS/G Suite is desirable.Excellent customer service skillsExperience working independently and with a globally dispersed teamSome basic network troubleshooting knowledge (IP, DNS, DHCP)User management practices including onboarding/offboarding.On offer: Competitive salary and benefits inc. added holidays, access to shares scheme, contributions to private medical, phone and laptop etc. Start date: ASAPHow to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - joseph.foy@randstad.co.nz Alternatively give me a call on 02102267410 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      IT Helpdesk AnalystVariety helpdesk role as part of an national / international teamAuckland based, remote working options availableMobile/Laptop provided, Start ASAPWorking at Randstad is unlike working at any organisation. Because at Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organisations in realising their true potential. We call this Human Forward. Position:This is a varied role, you will provide support, maintain and develop customer service for local and remote users of Randstad New Zealand and the wider APAC region. You will assist the Team Leader and IT Manager with the day to day running of the IT helpdesk delivery and continued improvements in customer support and service.Key responsibilities:Responsible for system support and follow incident management and service request processes via phone calls and tickets raised via self service.Provide technical support during IT related projects and integrations.Work with and support other IT functions.Regularly contribute to process improvement within the team in order to better improve efficiency.Apply good customer service in all facets of communication, ensuring that you represent the IT division appropriately.Manage customer expectations and work towards meeting defined SLA’s.Being able to travel to other branches that have no IT support present.Experience:Prior experience in a helpdesk / IT support role in multisite organizationsSolid technical background with regards to hardware, software and telecommunications.Maintaining positive relationships with internal and external stakeholdersExperience supporting Windows, Active Directory, O365, Citrix and cloud environments. Experience with Dialpad and in ChromeOS/G Suite is desirable.Excellent customer service skillsExperience working independently and with a globally dispersed teamSome basic network troubleshooting knowledge (IP, DNS, DHCP)User management practices including onboarding/offboarding.On offer: Competitive salary and benefits inc. added holidays, access to shares scheme, contributions to private medical, phone and laptop etc. Start date: ASAPHow to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - joseph.foy@randstad.co.nz Alternatively give me a call on 02102267410 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • christchurch, canterbury
      • contract
      • NZ$35.00 - NZ$40.00 per hour
      • full-time
      Calling all Service Desk Engineers! Looking for a contract to start immediately? In this role, you will be responsible for providing technical assistance and support for computer systems, hardware and software for our client's network This includes support through the incident, request and problem management processes. Other duties include responding to queries, running diagnostic tools, isolating the cause, determines and implementing solutions, workarounds or escalating the issue to the appropriate resolution team. Skills and experience sought include: 3-5 years of experience in a service desk environmentExperience troubleshooting Microsoft Office 365 suite, Service Now, Intune, CitrixExperience in all aspects of software & hardware deploymentStrong technical analysis/ problem solving skillsUnderstanding of network architectureHigh attention to detailStrong verbal and written communication skillsAbility to communicate to individuals with varying degrees of technical knowledgeOther desirable skills required include: Experience with mobile devices, in particular iPhones and iPadsKnowledge of Information SecurityFamiliar with ITILThis is a fantastic opportunity to join a high profile national brand on contract, based in a city fringe location. If this sounds like you then please APPLY NOW. Applicants must have a valid work visa, permanent residency or NZ citizenship to be considered. Due to COVID 19 MIQ restrictions, overseas applicants will not be considered at this time. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Calling all Service Desk Engineers! Looking for a contract to start immediately? In this role, you will be responsible for providing technical assistance and support for computer systems, hardware and software for our client's network This includes support through the incident, request and problem management processes. Other duties include responding to queries, running diagnostic tools, isolating the cause, determines and implementing solutions, workarounds or escalating the issue to the appropriate resolution team. Skills and experience sought include: 3-5 years of experience in a service desk environmentExperience troubleshooting Microsoft Office 365 suite, Service Now, Intune, CitrixExperience in all aspects of software & hardware deploymentStrong technical analysis/ problem solving skillsUnderstanding of network architectureHigh attention to detailStrong verbal and written communication skillsAbility to communicate to individuals with varying degrees of technical knowledgeOther desirable skills required include: Experience with mobile devices, in particular iPhones and iPadsKnowledge of Information SecurityFamiliar with ITILThis is a fantastic opportunity to join a high profile national brand on contract, based in a city fringe location. If this sounds like you then please APPLY NOW. Applicants must have a valid work visa, permanent residency or NZ citizenship to be considered. Due to COVID 19 MIQ restrictions, overseas applicants will not be considered at this time. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • christchurch, canterbury
      • contract
      • NZ$35 - NZ$40 per year
      • full-time
      Calling all Service Desk Engineers! Looking for a contract to start immediately? In this role, you will be responsible for providing technical assistance and support for computer systems, hardware and software for our client's network This includes support through the incident, request and problem management processes. Other duties include responding to queries, running diagnostic tools, isolating the cause, determines and implementing solutions, workarounds or escalating the issue to the appropriate resolution team. Skills and experience sought include: 3-5 years of experience in a service desk environmentExperience troubleshooting Microsoft Office 365 suite, Service Now, Intune, CitrixExperience in all aspects of software & hardware deploymentStrong technical analysis/ problem solving skillsUnderstanding of network architectureHigh attention to detailStrong verbal and written communication skillsAbility to communicate to individuals with varying degrees of technical knowledgeOther desirable skills required include: Experience with mobile devices, in particular iPhones and iPadsKnowledge of Information SecurityFamiliar with ITILThis is a fantastic opportunity to join a high profile national brand on contract, based in a city fringe location. If this sounds like you then please APPLY NOW. Applicants must have a valid work visa, permanent residency or NZ citizenship to be considered. Due to COVID 19 MIQ restrictions, overseas applicants will not be considered at this time. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Calling all Service Desk Engineers! Looking for a contract to start immediately? In this role, you will be responsible for providing technical assistance and support for computer systems, hardware and software for our client's network This includes support through the incident, request and problem management processes. Other duties include responding to queries, running diagnostic tools, isolating the cause, determines and implementing solutions, workarounds or escalating the issue to the appropriate resolution team. Skills and experience sought include: 3-5 years of experience in a service desk environmentExperience troubleshooting Microsoft Office 365 suite, Service Now, Intune, CitrixExperience in all aspects of software & hardware deploymentStrong technical analysis/ problem solving skillsUnderstanding of network architectureHigh attention to detailStrong verbal and written communication skillsAbility to communicate to individuals with varying degrees of technical knowledgeOther desirable skills required include: Experience with mobile devices, in particular iPhones and iPadsKnowledge of Information SecurityFamiliar with ITILThis is a fantastic opportunity to join a high profile national brand on contract, based in a city fringe location. If this sounds like you then please APPLY NOW. Applicants must have a valid work visa, permanent residency or NZ citizenship to be considered. Due to COVID 19 MIQ restrictions, overseas applicants will not be considered at this time. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • wellington central
      • temporary
      • NZ$25.00 - NZ$30.00, per hour, 8% holiday pay
      • full-time
      Are you passionate about technology and customer service? Are you looking to grow your technical support experience within a customer-centric environment?Temporary 3 month contract with potential to extendImmediate Start DateCentral Government$25 per hour + 8% holiday payCentral Wellington LocationAbout The Organisation and The Role Here at Randstad, we specialize in Government IT recruitment. For both us, and our clients, it is all about the tangata when in comes to customer service and IT support. This internal Service Desk team is passionate about customer service and supports their fellow colleagues across this central Government Ministry. As the first point of contact, you will support by troubleshooting a range of first-level technical issues. Servicing the wider organization, you are part of not only your immediate team but a face of the IT team across the entire business. This team is diverse and extremely customer-centric. Fundamentally this role involves;Customer serviceTroubleshootingProviding Level One Technical SupportActive Directory, Office 365, Mobile, Software and Hardware SupportAbout You Previous experience as a Service Desk Analyst isn't required, just a natural interest in technology and fantastic customer service/communication skills required in this Customer Support role. We are looking for people with;Natural customer focus and experienceFantastic interpersonal communication skills both written and verbalIT experience from study or personal interest / Tech SavvyALL APPLICANTS MUST IDEALLY HAVENZ Residency or Citizenship - available for long term opportunitiesRelevant qualifications below or equivalent experienceBusiness ComputingDiploma in Information and Communications TechnologyNational Diploma in Computing SupportBe immediately available.Do not hesitate! Apply today via the link below.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Are you passionate about technology and customer service? Are you looking to grow your technical support experience within a customer-centric environment?Temporary 3 month contract with potential to extendImmediate Start DateCentral Government$25 per hour + 8% holiday payCentral Wellington LocationAbout The Organisation and The Role Here at Randstad, we specialize in Government IT recruitment. For both us, and our clients, it is all about the tangata when in comes to customer service and IT support. This internal Service Desk team is passionate about customer service and supports their fellow colleagues across this central Government Ministry. As the first point of contact, you will support by troubleshooting a range of first-level technical issues. Servicing the wider organization, you are part of not only your immediate team but a face of the IT team across the entire business. This team is diverse and extremely customer-centric. Fundamentally this role involves;Customer serviceTroubleshootingProviding Level One Technical SupportActive Directory, Office 365, Mobile, Software and Hardware SupportAbout You Previous experience as a Service Desk Analyst isn't required, just a natural interest in technology and fantastic customer service/communication skills required in this Customer Support role. We are looking for people with;Natural customer focus and experienceFantastic interpersonal communication skills both written and verbalIT experience from study or personal interest / Tech SavvyALL APPLICANTS MUST IDEALLY HAVENZ Residency or Citizenship - available for long term opportunitiesRelevant qualifications below or equivalent experienceBusiness ComputingDiploma in Information and Communications TechnologyNational Diploma in Computing SupportBe immediately available.Do not hesitate! Apply today via the link below.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • burnside, canterbury
      • permanent
      • NZ$57,000 per year
      • full-time
      Our client is growing! And we need technical support agents today! You will be responsible for providing technical support and knowledge to customers as well as Level 1 Support staff, over the phone, solving technical issues, and escalating problems when required.Have you got technical support experience? Do you have a passion for helping people? Are you a recent uni grad who's passionate about technology? We're looking for someone with both a passion for technology and fantastic written and verbal communication. If this sounds like you read on...Our client is going from strength to strength, with a great team behind them. Come join a growing team based in Christchurch. If you want to work somewhere with career progression this is the company for you. In return you will be provided robust training, an opportunity to learn and grow your commercial knowledge, and a team that will support you from start to finish.Key responsibilities:Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to faceObtaining and evaluating all relevant information to handle inquiries and issuesIdentifying and escalating situations requiring urgent attention with clear and concise notesManaging requests and unresolved issuesFollowing up with cases to provide feedback to customersCommunicating and coordinating with internal stakeholdersProviding a professional service to customersIf you are interested in this position then please apply below, or please email andrew.birznieks@randstad.co.nz for any further information. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Our client is growing! And we need technical support agents today! You will be responsible for providing technical support and knowledge to customers as well as Level 1 Support staff, over the phone, solving technical issues, and escalating problems when required.Have you got technical support experience? Do you have a passion for helping people? Are you a recent uni grad who's passionate about technology? We're looking for someone with both a passion for technology and fantastic written and verbal communication. If this sounds like you read on...Our client is going from strength to strength, with a great team behind them. Come join a growing team based in Christchurch. If you want to work somewhere with career progression this is the company for you. In return you will be provided robust training, an opportunity to learn and grow your commercial knowledge, and a team that will support you from start to finish.Key responsibilities:Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to faceObtaining and evaluating all relevant information to handle inquiries and issuesIdentifying and escalating situations requiring urgent attention with clear and concise notesManaging requests and unresolved issuesFollowing up with cases to provide feedback to customersCommunicating and coordinating with internal stakeholdersProviding a professional service to customersIf you are interested in this position then please apply below, or please email andrew.birznieks@randstad.co.nz for any further information. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • christchurch, canterbury
      • temporary
      • full-time
      Calling all Help Desk Support professionals! Looking for a contract to start immediately? In this role, you will be responsible for providing technical assistance and support for computer systems, hardware and software for our client's networkThis includes support through the incident, request and problem management processes. Other duties include responding to queries, running diagnostic tools, isolating the cause, determines and implementing solutions, workarounds or escalating the issue to the appropriate resolution team.Skills and experience sought include:3-5 years of experience in a service desk environmentExperience troubleshooting Microsoft Office AD, 365, Win10Experience in all aspects of software & hardware deploymentStrong technical analysis/ problem solving skillsUnderstanding of network architectureHigh attention to detailStrong verbal and written communication skillsAbility to communicate to individuals with varying degrees of technical knowledgeOther desirable skills required include:Experience with mobile devicesKnowledge of Information SecurityFamiliar with ITILThis is a fantastic opportunity to join a high profile national brand on contract, based in a city fringe location.If this sounds like you then please APPLY NOW.Applicants must have a valid work visa, permanent residency or NZ citizenship to be considered. Due to COVID 19 MIQ restrictions, overseas applicants will not be considered at this time.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Calling all Help Desk Support professionals! Looking for a contract to start immediately? In this role, you will be responsible for providing technical assistance and support for computer systems, hardware and software for our client's networkThis includes support through the incident, request and problem management processes. Other duties include responding to queries, running diagnostic tools, isolating the cause, determines and implementing solutions, workarounds or escalating the issue to the appropriate resolution team.Skills and experience sought include:3-5 years of experience in a service desk environmentExperience troubleshooting Microsoft Office AD, 365, Win10Experience in all aspects of software & hardware deploymentStrong technical analysis/ problem solving skillsUnderstanding of network architectureHigh attention to detailStrong verbal and written communication skillsAbility to communicate to individuals with varying degrees of technical knowledgeOther desirable skills required include:Experience with mobile devicesKnowledge of Information SecurityFamiliar with ITILThis is a fantastic opportunity to join a high profile national brand on contract, based in a city fringe location.If this sounds like you then please APPLY NOW.Applicants must have a valid work visa, permanent residency or NZ citizenship to be considered. Due to COVID 19 MIQ restrictions, overseas applicants will not be considered at this time.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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