We are looking for a customer-centric Service Desk Analyst to join a critical business enablement group in Wellington. In this role, you will serve as the "voice and face" of the Information Technology group, providing essential support, guidance, and advice to staff nation-wide.
This is a 12-month temporary position perfect for a technical problem-solver who excels in a collaborative, fast-paced environment.
Technical Support: Act as the central contact point for complex incidents, service requests, and technical problems.
Application & Network Care: Assist in investigating and resolving issues related to bespoke applications and network problems.
Access Management: Support user access provisioning and operate logical access controls and security systems.
Process Improvement: Contribute to system enhancements that improve incident management and the overall customer experience.
Documentation: Maintain accurate records of actions taken and security documentation.
Experience: Proven experience in a Contact Centre or IT Service Desk environment.
Troubleshooting: Strong problem-solving skills and the ability to investigate system breaches or issues.
Communication: Excellent verbal and written communication skills with a high standard of service ethics.
Qualifications: While tertiary or industry qualifications (like ITIL) are desired, relevant experience is essential.
If you are a motivated team player ready to enable shared use of IT systems across the sector, we want to hear from you.
Please submit your resume today for consideration.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
We are looking for a customer-centric Service Desk Analyst to join a critical business enablement group in Wellington. In this role, you will serve as the "voice and face" of the Information Technology group, providing essential support, guidance, and advice to staff nation-wide.
This is a 12-month temporary position perfect for a technical problem-solver who excels in a collaborative, fast-paced environment.
Technical Support: Act as the central contact point for complex incidents, service requests, and technical problems.
Application & Network Care: Assist in investigating and resolving issues related to bespoke applications and network problems.
Access Management: Support user access provisioning and operate logical access controls and security systems.
Process Improvement: Contribute to system enhancements that improve incident management and the overall customer experience.
Documentation: Maintain accurate records of actions taken and security documentation.
Experience: Proven experience in a Contact Centre or IT Service Desk environment.
Troubleshooting: Strong problem-solving skills and the ability to investigate system breaches or issues.
Communication: Excellent verbal and written communication skills with a high standard of service ethics.
Qualifications: While tertiary or industry qualifications (like ITIL) are desired, relevant experience is essential.
If you are a motivated team player ready to enable shared use of IT systems across the sector, we want to hear from you. ...
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
summary
See what comes ahead in the application process. Find out how we help you land that job.
Applying with us is easy. We will review all applications to check skill set, background experience and achievements to see if they align with the requirements of the role.
Once we have reviewed your application if you are shortlisted to move to the next stage, one of our consultants will contact you directly to discuss your application further. If we find that you are not a good fit for the specific role, you will be notified by email.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in New Zealand.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.
we are here to help you with your questions.
We will keep you updated when we have similar job postings.
Thank you for subscribing to your personalised job alerts.