5 jobs found for help desk it support

Calling all Service Desk Engineers! Looking for a contract to start immediately? In this role, you will be responsible for providing technical assistance and support for computer systems, hardware and software for our client's network This includes support through the incident, request and problem management processes. Other duties include responding to queries, running diagnostic tools, isolating the cause, determines and implementing solutions, workarounds or escalating the issue to the appropriate resolution team. Skills and experience sought include: 3-5 years of experience in a service desk environmentExperience troubleshooting Microsoft Office 365 suite, Service Now, Intune, CitrixExperience in all aspects of software & hardware deploymentStrong technical analysis/ problem solving skillsUnderstanding of network architectureHigh attention to detailStrong verbal and written communication skillsAbility to communicate to individuals with varying degrees of technical knowledgeOther desirable skills required include: Experience with mobile devices, in particular iPhones and iPadsKnowledge of Information SecurityFamiliar with ITILThis is a fantastic opportunity to join a high profile national brand on contract, based in a city fringe location. If this sounds like you then please APPLY NOW. Applicants must have a valid work visa, permanent residency or NZ citizenship to be considered. Due to COVID 19 MIQ restrictions, overseas applicants will not be considered at this time. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Calling all Service Desk Engineers! Looking for a contract to start immediately? In this role, you will be responsible for providing technical assistance and support for computer systems, hardware and software for our client's network This includes support through the incident, request and problem management processes. Other duties include responding to queries, running diagnostic tools, isolating the cause, determines and implementing solutions, workarounds or escalating the issue to the appropriate resolution team. Skills and experience sought include: 3-5 years of experience in a service desk environmentExperience troubleshooting Microsoft Office 365 suite, Service Now, Intune, CitrixExperience in all aspects of software & hardware deploymentStrong technical analysis/ problem solving skillsUnderstanding of network architectureHigh attention to detailStrong verbal and written communication skillsAbility to communicate to individuals with varying degrees of technical knowledgeOther desirable skills required include: Experience with mobile devices, in particular iPhones and iPadsKnowledge of Information SecurityFamiliar with ITILThis is a fantastic opportunity to join a high profile national brand on contract, based in a city fringe location. If this sounds like you then please APPLY NOW. Applicants must have a valid work visa, permanent residency or NZ citizenship to be considered. Due to COVID 19 MIQ restrictions, overseas applicants will not be considered at this time. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Problem Manager Lead Well known Govt. agency based in Auckland CBDPermanent role | Problem & Incident Management ITIL / Kepne Fourie This leading local Government organisation based in Auckland CBD needs a Problem Manager Lead to join their specialists, you’ll learn and build skills within a collaborative and innovative environment to adopt and improve their Problem Management approaches. You have:Strong commercial experience (at least 2 years in Problem Management)Knowledge & experience of ITILIn-depth technical experienceOutstanding communication, and interpersonal skillsStakeholder management experience Excellent analytical, documentation and customer service skillsUnderstanding of ServiceNow or Helpdesk platform Proactive, flexible and hard-working demeanour On offer: Permanent role, start ASAP, Auckland CBD offices, advocates for flexible working, opportunities to work with wider teamsHow to apply: If the above sounds like you, click the apply button and go through Seek or the Randstad website. For more details you can call Brogan on 0212013885 or email brogan.west@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Are you passionate about technology and customer service? Are you looking to grow your technical support experience within a customer-centric environment? Temporary 3 month contract with potential to extendImmediate Start DateCentral Government$25 per hour + 8% holiday payCentral Wellington LocationAbout The Organisation and The Role Here at Randstad, we specialize in Government IT recruitment. For both us, and our clients, it is all about the tangata when in comes to customer service and IT support. This internal Service Desk team is passionate about customer service and supports their fellow colleagues across this central Government Ministry. As the first point of contact, you will support by troubleshooting a range of first-level technical issues. Servicing the wider organization, you are part of not only your immediate team but a face of the IT team across the entire business. This team is diverse and extremely customer-centric. Fundamentally this role involves; Customer serviceTroubleshootingProviding Level One Technical SupportActive Directory, Office 365, Mobile, Software and Hardware SupportAbout You Previous experience as a Service Desk Analyst isn't required, just a natural interest in technology and fantastic customer service/communication skills required in this Customer Support role. We are looking for people with; Natural customer focus and experienceFantastic interpersonal communication skills both written and verbalIT experience from study or personal interest / Tech SavvyALL APPLICANTS MUST IDEALLY HAVE NZ Residency or Citizenship - available for long term opportunitiesRelevant qualifications below or equivalent experienceBusiness ComputingDiploma in Information and Communications TechnologyNational Diploma in Computing SupportBe immediately available.Do not hesitate! Apply today via the link below. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Have you worked at 2Degrees, Slingshot, Skinny etc? Are you a recent IT graduate? Are you a customer service person with excellent IT skills? My name is Mark from Randstad Recruitment and I have recently placed four people at the client I am advertising this role on behalf of. If you would like to be the fifth read on! I'm looking for someone with excellent communication skills, who's easy to understand, a pleasure to talk to and is passionate about IT. If you would like to help people with technology over the phone and enjoy your career seriously consider applying. My client is located on the North Shore of Auckland in Albany and they offer free parking as well as an excellent work environment.Due to rapid growth we're looking for talented and passionate IT Support agents. You will be responsible for providing technical support and customer service over the phone, solving technical issues and escalating problems when required. With offices in America, Australia and NZ- this market leading technology product requires a strong technical support team. Key responsibilities: Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to faceObtaining and evaluating all relevant information to handle inquiries and issuesIdentifying and escalating situations requiring urgent attention with clear and concise notesManaging requests and unresolved issuesFollowing up with cases to provide feedback to customersCommunicating and coordinating with internal stakeholdersProviding a professional service to customersThe team operates Monday - Friday normal NZ hours. Salary up to $55,000 DOE. If this sounds like your next role please apply now. Please note as this is a permenant role we are only able to consider applicants who currently hold the right to work in NZ. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.