Your name, address, phone number and email address should be displayed prominently at the top of your resume. It is best practice to use your full name (not a nickname), and if you have also spent time cultivating your personal brand on social networks, it is here that you can provide links to your social profiles (eg. LinkedIn).
This is a chance for you to detail in one or two short, concise sentences what your career aspirations are and how they relate to your current qualifications. Explain why you are looking for work (example: you want a new challenge, you want to upskill etc), exactly what you are looking for in your next job (list the actual job titles) and why it is that you are qualified to apply for these roles. A common mistake jobseekers make is that they forget to include 'what's in it' for the hiring manager - this is your chance to sell yourself, and outline what it is that is unique about you, and the benefits your potential employer will reap if they hire you.
For example: Having worked within the (sector) industry for (x) amount of years, I have extensive experience working as (job title). I am currently seeking a new challenge and exciting work environment where I can utilise my skills (list your skills here), and knowledge (in the areas of x, y z) to drive (x,y,z business objectives).
This should be a dot-point section (up to 10 points), which outline your key skills and abilities, and can be made up of both tangible and intangible assets. For example for tangible skills think about any computer applications, or software packages you may have experience in - Powerpoint/keynote skills, experience using excel spreadsheets etc. For your intangible skills, think more about the abilities you have such as 'quick learner', 'personable', 'reliable' etc.
Top hint: if you are struggling to come up with ideas for the type of skills you have, search on the Randstad jobs board for a job title that matches the ones you are looking for - usually job descriptions for new roles include a 'candidate attributes' or 'role responsibilities' section, and if you can match up your specific skills to those of what is required for the job, this section will be much more compelling to your prospective employer.
I have an advanced skillset in all areas of computer skills including Excel, Word and Powerpoint.
I have excellent communication skills and have experience in both face-to-face and phone based customer service
This area is usually the most compelling to prospective employers and should include a list of all your recent and past employment history, including paid and unpaid work. Use strong, clear wording and always be prepared to back up what is written on the resume in your interview. A good format to follow is:
Name of Employer (and the address or suburb of where it was located)
Dates of Employment
List of key responsibilities and achievements (NB: put yourself in the mind of your potential employer - what type of keywords and key responsibilities would they be looking for as they scan each resume? Make sure you not only list your day to day duties in your current/past roles, but also how the business you worked for benefited from the work you did. For example, if you were an IT software developer, and one of your key tasks was to develop a mobile app for the business you would list 'development of mobile application which increased sales revenue by x amount' etc)
Any awards/recognition you may have received during your time at this company
education & training
Don't underestimate the value of outlining your education and qualifications - particularly for those who have limited job experience. Your education and training section can cover anything from university degree's, TAFE diploma's and certificate courses, industry-specific courses, in-house courses, and any other professional training you may have undertaken during your career.
List your highest qualification first (eg. BA in communications), and then below this, list your other qualifications in order of the relevance they have to the job you are applying for. For instance, even though your latest qualification might be a Fork Lifting certificate, if you are going for a job in marketing, you should list all relevant courses to that instead.
A good format to follow is:
Name of degree/diploma/certificate etc.
Name of education institution
Location of education institution
Any course credits or key achievements pertaining to this course (eg. Finished in top 5% of class with high distinctions)
Do you belong to any industry associations or hold memberships which pertain to the role you are applying to? If so, you can list these here. As an example, if you are an accountant, and a member of the chartered accountants association. A good format to follow is:
Name of association
Your role/title within the organisation
Years/months active within the organisation
Any honors received
hobbies and interests (optional)
Many hiring managers now look not just at your skills and experience, but also at how you would fare in terms of cultural fit within their organisation. For this reason, it is sometimes worth including a short list of your hobbies and interests to give them a sense of who you are and what you enjoy doing outside of work hours. You never know - perhaps the hiring manager is an avid fan of salsa dancing, and the fact that you listed this as one of your hobbies and when paired with your other skills and experience, perhaps this is something a potential employer sees as a valuable attribute to have. Whatever your hobbies, if you do indeed decide to include this section, be careful in terms of what you want to divulge - there is always a chance that this section could work against you if the reader dislikes or is threatened by the activities you list.
References & referees are usually listed at the end of your resume. This can be a list of around 2 to 3 people who you have worked with in the past or present - usually your managers, or ex-colleagues. Always ask for permission before listing someone as a reference. A good format to follow is:
Full name of referee
Job Title of referee
Company name of referee
Location of company
Phone number of referee
Email address of referee
Procuring good references (both written and verbal) are an important aspect of your job search - the people you list will be called and asked to provide some information on your relationship to them, and give an indication of how you performed in your role when they knew you. Usually contact details for referees are not required until the very latter interview stages - so you have the choice of providing their reference details on your resume or simply including a line in this section saying 'References available upon request'. Either way, it is customary for prospective employers or recruitment agents to ask your permission first before proceeding to contact the people you list here.
some hints & tips on how to write a winning resume
Your resume should be thought of as your own personal shop-window, proudly displaying to prospective employers your skills and experience, as well as highlighting your key career achievements to date. It is your number one personal marketing tool, and its purpose is to engage with your potential employer with the primary objective of being offered the chance to interview for the role you are after.
One of the most difficult things about writing a resume is figuring out what makes you stand out from the rest of the crowd and why you would be a good fit for the job. If you can’t even answer these questions yourself, you’re going to have a difficult time convincing a prospective employer that you are the one they should hire. So, before you start writing your resume, sit down and make a list of your skills, strengths, interests and experience. Figure out what makes you special and how to define your own personal brand.
The most important thing when writing your resume is to make sure that it is relevant to the job you are applying for, and to showcase your skills and experience in a way that will have the hiring manager who is reading it jumping out of their chair in the effort to call you and confirm an interview time and date. The structure above provides the potential employer with the information that he or she wants - in the correct order - to help them make the decision to interview or not. Before using your resume to apply for roles, ensure that you have no spelling errors, and that it is well formatted and easy to read.
At the end of the day, no-one gets a job based on their resume alone - the purpose of the resume is to get the interview, no more, no less.