About the Role
We are looking for an organized, proactive, and people-focused Contractor Care & Operations Coordinator to join our team.
In this role, you will be the backbone of our contractor operations—managing the end-to-end contractor lifecycle, keeping documentation sharp, and acting as the friendly go-to person for our contractors, recruitment consultants and clients.
...What You’ll Be Doing
- Onboarding & Compliance: Collect and verify right-to-work, tax, banking, identity, and insurance details prior to placement. Organize background checks (MoJ, credit) and reference checks.
- Contracts & System Management: Prepare, issue, and manage client and contractor agreements and TSOs. Set up placements and maintain accurate contractor records in our CRM/database.
- Contractor Care & Support: Act as the primary contact for contractors regarding contract extensions, general queries, and timesheet or pay discrepancy resolutions.
- Reporting & Audits: Produce monthly and quarterly client reporting and assist with ad hoc compliance audits and operational tasks.
- Candidate Outreach & Engagement: Reach out to talent lists to update details, collect current CVs, check availability, and route potential leads to consultants.
- Team & Culture: Coordinate contractor quarterly coffee catch-ups, provide administrative support to the wider team, and contribute to our team culture (from whiteboard updates to the occasional team cheeseboard!).
What We’re Looking For
- Proven experience in recruitment administration, contractor care, HR coordination, or a busy operational administrative role.
- Strong attention to detail with compliance, vetting, and contract preparation.
- Natural communication skills—comfortable resolving payroll/timesheet queries and building rapport over phone and email.
- Tech-savvy with CRM/ATS systems.
- A proactive, team-first attitude who enjoys a collaborative, fast-paced environment.
How to Apply
If you love keeping operations running smoothly and delivering a great contractor experience, we’d love to hear from you!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
About the Role
We are looking for an organized, proactive, and people-focused Contractor Care & Operations Coordinator to join our team.
In this role, you will be the backbone of our contractor operations—managing the end-to-end contractor lifecycle, keeping documentation sharp, and acting as the friendly go-to person for our contractors, recruitment consultants and clients.
...What You’ll Be Doing
- Onboarding & Compliance: Collect and verify right-to-work, tax, banking, identity, and insurance details prior to placement. Organize background checks (MoJ, credit) and reference checks.
- Contracts & System Management: Prepare, issue, and manage client and contractor agreements and TSOs. Set up placements and maintain accurate contractor records in our CRM/database.
- Contractor Care & Support: Act as the primary contact for contractors regarding contract extensions, general queries, and timesheet or pay discrepancy resolutions.
- Reporting & Audits: Produce monthly and quarterly client reporting and assist with ad hoc compliance audits and operational tasks.
- Candidate Outreach & Engagement: Reach out to talent lists to update details, collect current CVs, check availability, and route potential leads to consultants.
- Team & Culture: Coordinate contractor quarterly coffee catch-ups, provide administrative support to the wider team, and contribute to our team culture (from whiteboard updates to the occasional team cheeseboard!).
What We’re Looking For
- Proven experience in recruitment administration, contractor care, HR coordination, or a busy operational administrative role.
- Strong attention to detail with compliance, vetting, and contract preparation.
- Natural communication skills—comfortable resolving payroll/timesheet queries and building rapport over phone and email.
- Tech-savvy with CRM/ATS systems.
- A proactive, team-first attitude who enjoys a collaborative, fast-paced environment.
How to Apply
If you love keeping operations running smoothly and delivering a great contractor experience, we’d love to hear from you!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
