A large well established organisation is looking for a versatile leader to oversee a key service delivery branch. This role focuses on streamlining communication and ensuring that interactions with customers are handled with consistency and professionalism.
The successful candidate will lead a diverse team, focusing on high-quality outcomes and the modernisation of internal systems.
Key Responsibilities
- Oversee a mid-sized operational team, focusing on recruitment, training, and ongoing professional development.
- Ensure effective management of multiple communication channels to meet organisational goals.
- Monitor performance metrics and implement improvement plans to enhance overall efficiency.
- Work with various internal and external stakeholders to maintain alignment and resolve complex issues.
- Use data and forecasting to manage workloads and maintain service standards.
Candidate Requirements
- Proven experience leading and motivating teams to achieve excellence in a fast-paced environment.
- Exceptional verbal and written skills, with a focus on clear and effective information sharing.
- Ability to review feedback and data to drive continuous improvement initiatives.
- A high level of adaptability and the ability to manage simultaneous workstreams effectively.
- Focus on equity and a collaborative approach to achieving results.
Benefits
- Opportunity to influence service modernisation.
- Collaborative and supportive learning environment.
- Role within an organisation dedicated to the wellbeing of its community.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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