About the Role
We’re looking for a proactive and detail-oriented Customer Service Representative to join a supportive team in Wellington. This role is ideal for someone who thrives in a fast-paced environment and enjoys helping others through clear communication and efficient service delivery.
Key Responsibilities
Respond to customer queries across phone, email and digital channels
Accurately update and maintain CRM and internal databases
Participate in outbound calling campaigns using structured scripts
Provide consistent, high-quality service to both internal and external stakeholders
Collaborate with colleagues to identify and implement practical solutions
What You’ll Bring
Previous experience in customer service, ideally in a contact centre or corporate setting
Strong communication skills and a commitment to service excellence
Familiarity with CRM systems and data accuracy practices
A collaborative mindset and ability to work well in a team
Commercial awareness and a proactive approach to problem-solving
Why You’ll Love This Role
This is an opportunity to be part of a forward-thinking organisation that values trust, innovation, and diversity. You’ll play a key role in delivering meaningful support and driving positive outcomes for customers and colleagues alike.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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