Are you a proactive communicator with a passion for data and analytics? Do you thrive in fast-paced environments where you can manage technical workflows while delivering a polished, professional client experience?
We’re currently partnering with a leader in the Data Infrastructure and Analytics space to find a Customer Success Coordinator to join their Auckland-based commercial team. This role acts as the operational anchor for client relationships, combining high-quality service desk coordination with proactive account support.
The Opportunity
As the key link between technical engineering teams and corporate clients, you’ll play a critical role in delivering an exceptional customer experience from end to end. You’ll confidently switch between resolving day-to-day client enquiries and supporting consultants with high-impact presentations and client deliverables.
What You’ll Be Doing
- Managing the full client-facing ticketing lifecycle, including triage, tracking, prioritisation, and coordination to ensure timely and professional resolution of enquiries.
- Conducting structured follow-ups after project delivery to support client adoption, measure satisfaction, and identify additional opportunities.
- Collaborating with the GM and consulting teams to develop polished, data-driven client presentations, proposals, and quarterly business reviews.
- Building strong operational relationships with key client contacts and keeping stakeholders informed on system updates and ongoing enquiries.
- Acting as the central point of coordination for client issues, escalating complex technical or data-related matters to internal engineering teams where required.
What You’ll Bring
- 2+ years’ experience in customer success, account coordination, service delivery, or a client-facing service desk environment.
- Experience within SaaS, technology, or data-driven environments will be highly regarded.
- Strong experience using modern ticketing platforms such as Jira, Zendesk, or HubSpot.
- Confident presentation and document formatting skills using tools such as PowerPoint and Canva.
- Solid Excel capability and confidence discussing analytics outputs and digital reporting with corporate stakeholders.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts in a simple and client-friendly way.
- A high level of autonomy, professionalism, adaptability, and resilience in a fast-paced environment.
What’s On Offer
- Flexible hybrid working model
- Birthday leave
- Staff discount programme, including discounts across: Health and life insurance, Retail savings, Holiday rentals
- Ongoing professional development and career growth opportunities
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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