customer & technical support representatives (multiple roles).

We are looking for three motivated individuals to join a dedicated Telecare team on a fixed-term basis from Monday, 16th February 2026, through Tuesday, 30th June 2026. These roles sit at the heart of an organization that steps forward when New Zealanders need help most. We have two distinct workflows available:

• Technical Field Support (x2): A hybrid role focusing on technical troubleshooting for specialized medical equipment and mobile devices. You will also act as a brand advocate, educating the community and stakeholders on life-saving services and pricing models.
• Customer Support (x1): A high-volume inbound role focused on "first call resolutions". You will handle general enquiries, manage complaints, and provide professional advice to ensure an exceptional customer experience.

What’s in it for you?

• Comprehensive Training: A 6-week structured induction including classroom learning on Salesforce and specialized systems.
• Flexible Working: Transition to a hybrid model (2 days WFH) once your initial training and induction period is complete.
• Modern Environment: Work from a state-of-the-art facility with free onsite parking.

About You
We are looking for empathetic, tech-savvy problem solvers who thrive in high-paced, changing environments. To be successful in these roles, you will be a strong team player with a "can-do" attitude and a genuine commitment to providing exceptional customer care at every touchpoint. To succeed in this role, you will bring:

• Customer Service: Proven background in a Call Centre or high-volume customer contact role.
• Tech Savvy: Comfortable with the Microsoft Office suite and experience using CRM systems like Salesforce.
• Sector Interest: An understanding of the New Zealand health or social care environment is a major advantage, particularly regarding support for older people.
• Communication: Clear, articulate, and empathetic communication skills with a high attention to detail.
• Personal Attributes: Resilient, self-motivated, and a "can-do" attitude focused on achieving results.

As a "star candidate," you will be someone who takes initiative and naturally aligns with our core values of acting with honesty, listening openly to feedback, and respecting the contributions of others. If this sounds like you hit the apply button!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.