it support analyst (l1&l2).

Our client is seeking an engaging, customer-centric IT Support Analyst to join their busy and growing team in an exciting period of digital transformation. This role offers a dynamic split, with approximately 60% of your time dedicated to desk-based technical support and 40% focused on hands-on desktop services and project-based work.

Reporting to a Service Lead, you will be the face of IT for the wider business. This is an ideal opportunity for a motivated professional looking to take the next step in their career, offering a blend of daily problem-solving within a modern Microsoft environment.

KEY RESPONSIBILITIES

• Provide high-quality 1st & 2nd level technical support via the busy IT helpdesk.
• Deliver in-person desktop support services to team members across the wider business.
• Contribute to technical projects that support the organisation's ongoing digital transformation.
• Maintain and troubleshoot hardware and software within a dedicated Microsoft environment.
• Ensure a customer-centric approach by providing clear and engaging technical assistance.
• Collaborate with the Service Lead to identify and resolve recurring technical issues.

SKILLS & EXPERIENCE

• Proven experience working within a IT Helpdesk or Service Desk environment.
• ITIL foundation certified or have experience working within an ITIL environment understanding its sound processes.
• Strong technical knowledge of Microsoft systems and modern desktop applications.
• Exceptional customer service skills with a passion for helping non-technical users.
• Managing user accounts, licenses, Active Directory, Handling password resets, user permissions
• Ability to balance phone-based troubleshooting with hands-on physical desktop support.
• Proactive attitude toward learning new technologies and supporting digital transformation projects.
• Excellent communication skills and the ability to work effectively within a team.

HOW TO APPLY

Click the APPLY button and include your resume and cover letter or for further information please email Sabrina at sabrina.xavier@randstaddigital.co.nz

* Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.