We're on the lookout for a customer service representative who is ready to jump start their career in a fast-paced call centre environment. We are not looking for extensive experience, but someone who is reliable, passionate about helping people, and eager to develop their skills. If you want to be part of a meaningful cause and are ready to be a key player on a supportive team, we encourage you to express your interest today!
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Job Details
- Start/End Date: 9 September - end of April (with the potential for a longer-term role)
- Schedule: Thursday - Sunday, 2:30 PM - 10:30 PM (hours may change based on a flexible roster)
- Pay Rate: $29 per hour + 8% holiday pay
- Location: Mt Wellington, New Zealand
What You'll Do
This role is all about delivering excellent customer service as the initial point of contact for all inquiries. You'll primarily handle inbound calls, with occasional support via email and chat, aiming for first-time resolution of questions and issues.
Key Responsibilities:
- Answer inbound calls, addressing inquiries and providing expert assistance with a positive and empathetic approach.
- Accurately input customer information and requests into computer systems.
- Work with other service teams to resolve customer issues efficiently.
- Demonstrate impeccable telephone etiquette for positive customer interactions.
- Use emotional intelligence to connect with customers and offer supportive solutions.
- Navigate various digital systems and platforms effectively.
- Maintain professionalism and composure in demanding situations.
About You
To be eligible for this role, you should:
- Be a New Zealand citizen, resident, or possess a valid open work visa.
- Possess strong written and verbal communication skills.
- Excel in high-pressure or stressful situations, demonstrating confidence and resilience.
- Flexible to work various shifts/hours
- Be technologically adept, quick to learn and use new systems accurately.
- Display a strong work ethic, a passion for helping people, and a commitment to teamwork.
If you are a reliable team player who is eager to take your career to the next level, and you meet our eligibility requirements, we invite you to apply today!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.