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    6 jobs found for Customer Support

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      • albany, auckland
      • permanent
      • NZ$51,000 - NZ$53,000, per year, free parking, 51-53k, great management!
      • full-time
      We have an exciting opportunity to work for a large and thriving New Zealand technology company. Apply to be part of a supportive and friendly work culture where people are a priority and the company is making great strides in their industry. Based in Albany (But starting and working from home while we’re in lockdown) We're looking for someone who's bubbly, switched on and loves people. You’ll need to have a good understanding of technology; maybe you’re the go-to IT person in your family, you’ve just finished some studies in the IT area, or you just love to troubleshoot tech problems. If you have experience delivering exceptional customer service over both the phone and email please read on and apply! About the role:This opportunity is 40 hours on a rostered Monday to Friday. The successful applicant will be required to diagnose and investigate incoming calls, assist our product installers and customers with their hardware and software. Using several computer tools, such as SalesForce (CRM)delivering high-quality technical support over the phone and emailWorking closely with the account management teamProcessing orders from origin to dispatchProviding training to clients over the phoneKeeping clients up to date on new products and featuresEscalating technical issues to the technical support teamMeeting the service level agreement target (SLA)Testing the software on devices to gain product knowledgeDelivering professional customer service that leads to customer satisfaction Salary:Salary $51,000 - $53,000 per annum based on your experience Perks:Free onsite parking!Work from home one day per week (once lockdown is over)Time to catch up and connect with the team over a coffeeChristmas party + Other Corporate eventsTime off over ChristmasWork laptop and headset providedFull training will be offered and you will be supported by experts in the business About you: Technically savvy, bubbly and switched onA good sense of humourFits into a team and get along with others easilyExcellent verbal and written communication skillsExperience delivering excellent customer service over the phoneEnthusiastic and bring a good level of energy to workResilient and are up for a challenge! Sounds good? Apply today! Please note you must reside in Auckland, New Zealand and have current New Zealand work rights to apply for this position.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We have an exciting opportunity to work for a large and thriving New Zealand technology company. Apply to be part of a supportive and friendly work culture where people are a priority and the company is making great strides in their industry. Based in Albany (But starting and working from home while we’re in lockdown) We're looking for someone who's bubbly, switched on and loves people. You’ll need to have a good understanding of technology; maybe you’re the go-to IT person in your family, you’ve just finished some studies in the IT area, or you just love to troubleshoot tech problems. If you have experience delivering exceptional customer service over both the phone and email please read on and apply! About the role:This opportunity is 40 hours on a rostered Monday to Friday. The successful applicant will be required to diagnose and investigate incoming calls, assist our product installers and customers with their hardware and software. Using several computer tools, such as SalesForce (CRM)delivering high-quality technical support over the phone and emailWorking closely with the account management teamProcessing orders from origin to dispatchProviding training to clients over the phoneKeeping clients up to date on new products and featuresEscalating technical issues to the technical support teamMeeting the service level agreement target (SLA)Testing the software on devices to gain product knowledgeDelivering professional customer service that leads to customer satisfaction Salary:Salary $51,000 - $53,000 per annum based on your experience Perks:Free onsite parking!Work from home one day per week (once lockdown is over)Time to catch up and connect with the team over a coffeeChristmas party + Other Corporate eventsTime off over ChristmasWork laptop and headset providedFull training will be offered and you will be supported by experts in the business About you: Technically savvy, bubbly and switched onA good sense of humourFits into a team and get along with others easilyExcellent verbal and written communication skillsExperience delivering excellent customer service over the phoneEnthusiastic and bring a good level of energy to workResilient and are up for a challenge! Sounds good? Apply today! Please note you must reside in Auckland, New Zealand and have current New Zealand work rights to apply for this position.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • NZ$50,000 - NZ$53,000 per year
      • full-time
      We have full-time customer service roles available with our client as a Claim’s Approval Consultant in their Auckland contact centre. Voted as Reader’s Digest’s most trusted Health Insurance brand for 5 years running, our client puts their members' health and well-being at the heart of what they do. What you will be doing: Talk to people from all walks of life, helping them through emotionally charged conversations and difficult situationsGuiding and providing assurance to our members during their healthcare journeyRespond to member enquiries displaying consistently high levels of professionalismGather information, conduct research, and piece together a case to deliver a confident and clear decisionParticipate in creating and maintaining a positive, supportive and rewarding team environmentContinuously keep up to date with policy, product, and process knowledge​Contribute to a culture of accountability, ownership, and trust amongst the team ​Demonstrate consistent and excellent results against performance targets ​Working 40 hours per week, Monday – FridayWho we’re looking for: You will love helping people and being a team playerYou’ll be warm and friendlyYou’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goalsYou’ll be excited about your career and growthYour experience and skills: Great with customersExcellent English skills, both verbal and writtenStrong attention to detailWhat you’ll get in return: Competitive base salary with discounted health insurance and wellness benefitsA free Fitbit and cash rewards for completing well-being activitiesCareer development and growth opportunitiesA supportive training environmentA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentDiscounted Southern Cross Insurance If this sounds like you, please click "APPLY" We look forward to receiving your application. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We have full-time customer service roles available with our client as a Claim’s Approval Consultant in their Auckland contact centre. Voted as Reader’s Digest’s most trusted Health Insurance brand for 5 years running, our client puts their members' health and well-being at the heart of what they do. What you will be doing: Talk to people from all walks of life, helping them through emotionally charged conversations and difficult situationsGuiding and providing assurance to our members during their healthcare journeyRespond to member enquiries displaying consistently high levels of professionalismGather information, conduct research, and piece together a case to deliver a confident and clear decisionParticipate in creating and maintaining a positive, supportive and rewarding team environmentContinuously keep up to date with policy, product, and process knowledge​Contribute to a culture of accountability, ownership, and trust amongst the team ​Demonstrate consistent and excellent results against performance targets ​Working 40 hours per week, Monday – FridayWho we’re looking for: You will love helping people and being a team playerYou’ll be warm and friendlyYou’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goalsYou’ll be excited about your career and growthYour experience and skills: Great with customersExcellent English skills, both verbal and writtenStrong attention to detailWhat you’ll get in return: Competitive base salary with discounted health insurance and wellness benefitsA free Fitbit and cash rewards for completing well-being activitiesCareer development and growth opportunitiesA supportive training environmentA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentDiscounted Southern Cross Insurance If this sounds like you, please click "APPLY" We look forward to receiving your application. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • christchurch, canterbury
      • permanent
      • NZ$51,000 per year
      • full-time
      Work for an organisation that prides itself on providing their clients with innovative solutions. As a Customer Support Representative, you will be responsible for engaging with customers and supporting them to deliver their business outcomes through the use of technology.You will be facilitating the processing of customer orders, sales, and the installation of technology, whilst also responding to customer queries via phone and email. You will have the opportunity to join an organisation that is building a new team in Christchurch, and be an integral part to their customer journey.What this role offers:A supportive working environment, within a stable companyGreat training and induction processExposure to a variety of customersProgression into other roles within the companyKey responsibilities:Providing a great customer experience to customers via phone and emailProblem-solving and providing outcomes that benefit all parties involvedStrong data interpretation skills and ability to identify trendsAble to effectively prioritise and manage time and workloadsHaving an innovative mindset and is willing to help out to ensure all areas of the business are successfulInterpreting data and information to make informed decisionsAbout you:To be successful in this role, you will have great communication and interpersonal skills, an interest towards technology and solving problems. This role is vital to the organisation to provide a great experience for customers. If you are analytical and driven to achieve outcomes, this could be the role for you. Please apply or email andrew.birznieks@randstad.co.nz for more information.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Work for an organisation that prides itself on providing their clients with innovative solutions. As a Customer Support Representative, you will be responsible for engaging with customers and supporting them to deliver their business outcomes through the use of technology.You will be facilitating the processing of customer orders, sales, and the installation of technology, whilst also responding to customer queries via phone and email. You will have the opportunity to join an organisation that is building a new team in Christchurch, and be an integral part to their customer journey.What this role offers:A supportive working environment, within a stable companyGreat training and induction processExposure to a variety of customersProgression into other roles within the companyKey responsibilities:Providing a great customer experience to customers via phone and emailProblem-solving and providing outcomes that benefit all parties involvedStrong data interpretation skills and ability to identify trendsAble to effectively prioritise and manage time and workloadsHaving an innovative mindset and is willing to help out to ensure all areas of the business are successfulInterpreting data and information to make informed decisionsAbout you:To be successful in this role, you will have great communication and interpersonal skills, an interest towards technology and solving problems. This role is vital to the organisation to provide a great experience for customers. If you are analytical and driven to achieve outcomes, this could be the role for you. Please apply or email andrew.birznieks@randstad.co.nz for more information.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • wellington central
      • temporary
      • NZ$23.00 - NZ$24.00, per hour, 8% holiday pay
      • full-time
      Do you love supporting customers? Giving guidance and direction to customers within a fast pace environment? Come and join a dynamic team in Wellington's CBD as a Customer Support Representative. The Company: Our client leads the way in global payment solutions, supporting customers across Australia and New Zealand. This dynamic team is on the lookout for customer service representatives with an innate ability to build rapport, problem-solve and provide technical support. Surrounded by a supportive team with ongoing training, you are set up to succeed! If you want to expand your contact centre or customer service experience into a new environment with a technical edge then this could be the opportunity for you. The Role: Ongoing full-time contract40 hours a week on a rotating roster with occasional Saturday work.Full flexibility for shifts between 7am - 9pm required.Central WellingtonJune 8th startAs a Technical Customer Support Representative you will be; First point of contact providing customer serviceTroubleshooting technical issues with the customerLogging incidents and managing support processes with the customer.What’s in it for you? Competitive starting rateLong term opportunities to work for a global companySupportive team environment with in-depth, ongoing trainingSound like you? The ideal candidate will have a solid background in customer service and contact centre! In addition to this, you MUST have: Contact Centre / Customer Service experienceStrong communication skills – both written and verbalExcellent system skills and confident understanding of technologyProblem-solving skillsClear criminal history and credit checkNZ residency/citizenshipAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Do you love supporting customers? Giving guidance and direction to customers within a fast pace environment? Come and join a dynamic team in Wellington's CBD as a Customer Support Representative. The Company: Our client leads the way in global payment solutions, supporting customers across Australia and New Zealand. This dynamic team is on the lookout for customer service representatives with an innate ability to build rapport, problem-solve and provide technical support. Surrounded by a supportive team with ongoing training, you are set up to succeed! If you want to expand your contact centre or customer service experience into a new environment with a technical edge then this could be the opportunity for you. The Role: Ongoing full-time contract40 hours a week on a rotating roster with occasional Saturday work.Full flexibility for shifts between 7am - 9pm required.Central WellingtonJune 8th startAs a Technical Customer Support Representative you will be; First point of contact providing customer serviceTroubleshooting technical issues with the customerLogging incidents and managing support processes with the customer.What’s in it for you? Competitive starting rateLong term opportunities to work for a global companySupportive team environment with in-depth, ongoing trainingSound like you? The ideal candidate will have a solid background in customer service and contact centre! In addition to this, you MUST have: Contact Centre / Customer Service experienceStrong communication skills – both written and verbalExcellent system skills and confident understanding of technologyProblem-solving skillsClear criminal history and credit checkNZ residency/citizenshipAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • wellington central
      • temporary
      • NZ$25.00 - NZ$30.00, per hour, 8% holiday pay
      • full-time
      Are you passionate about technology and customer service? Are you looking to grow your technical support experience within a customer-centric environment? Temporary 3 month contract with potential to extendImmediate Start DateCentral Government$25 per hour + 8% holiday payCentral Wellington LocationAbout The Organisation and The Role Here at Randstad, we specialize in Government IT recruitment. For both us, and our clients, it is all about the tangata when in comes to customer service and IT support. This internal Service Desk team is passionate about customer service and supports their fellow colleagues across this central Government Ministry. As the first point of contact, you will support by troubleshooting a range of first-level technical issues. Servicing the wider organization, you are part of not only your immediate team but a face of the IT team across the entire business. This team is diverse and extremely customer-centric. Fundamentally this role involves; Customer serviceTroubleshootingProviding Level One Technical SupportActive Directory, Office 365, Mobile, Software and Hardware SupportAbout You Previous experience as a Service Desk Analyst isn't required, just a natural interest in technology and fantastic customer service/communication skills required in this Customer Support role. We are looking for people with; Natural customer focus and experienceFantastic interpersonal communication skills both written and verbalIT experience from study or personal interest / Tech SavvyALL APPLICANTS MUST IDEALLY HAVE NZ Residency or Citizenship - available for long term opportunitiesRelevant qualifications below or equivalent experienceBusiness ComputingDiploma in Information and Communications TechnologyNational Diploma in Computing SupportBe immediately available.Do not hesitate! Apply today via the link below. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Are you passionate about technology and customer service? Are you looking to grow your technical support experience within a customer-centric environment? Temporary 3 month contract with potential to extendImmediate Start DateCentral Government$25 per hour + 8% holiday payCentral Wellington LocationAbout The Organisation and The Role Here at Randstad, we specialize in Government IT recruitment. For both us, and our clients, it is all about the tangata when in comes to customer service and IT support. This internal Service Desk team is passionate about customer service and supports their fellow colleagues across this central Government Ministry. As the first point of contact, you will support by troubleshooting a range of first-level technical issues. Servicing the wider organization, you are part of not only your immediate team but a face of the IT team across the entire business. This team is diverse and extremely customer-centric. Fundamentally this role involves; Customer serviceTroubleshootingProviding Level One Technical SupportActive Directory, Office 365, Mobile, Software and Hardware SupportAbout You Previous experience as a Service Desk Analyst isn't required, just a natural interest in technology and fantastic customer service/communication skills required in this Customer Support role. We are looking for people with; Natural customer focus and experienceFantastic interpersonal communication skills both written and verbalIT experience from study or personal interest / Tech SavvyALL APPLICANTS MUST IDEALLY HAVE NZ Residency or Citizenship - available for long term opportunitiesRelevant qualifications below or equivalent experienceBusiness ComputingDiploma in Information and Communications TechnologyNational Diploma in Computing SupportBe immediately available.Do not hesitate! Apply today via the link below. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • NZ$105,000 - NZ$130,000, per year, plus strong benefits package
      • full-time
      Software Developer (more front end) - JavaScript, .NET, AWS - AucklandAbout the Company:This fast-growing, Kiwi owned and operated business is in the financial and credit vetting space. The Company offices are south of Auckland CBD. They offer a variety of innovative products and services which give their customers an unrivalled customer experience ability in terms of data reach – They truly value innovation, flexibility and speed of delivery as their core values.As a Software Developer, this role involves a variety of responsibilities including;Help our organisation grow our capability in developing our frontend through guiding and training our teamProvide input into the technologies that we should or shouldn't useBe comfortable with design and the website design processFully document all software development in accordance with best practiceDevelop, implement and maintain a customer support/help systemConduct post-implementation reviews to ensure benefits are achieved by all parties involved Continually identify product improvements and innovative solutionsReview the Company’s software development strategy and when appropriate make recommendations for changeWhat do we want from you?General Experience:Strong intermediate - senior software / front end focused development skillsKnowledge of .NET framework, with working knowledge of NET Core (.NET 5)Experience of Cloud (ideally AWS and/or Azure)Experience working with .NET applications (C#)Experience with building and supporting REST and SOAP Web API ServicesFamiliar with Databases - SQL ServerKnowledge of how to prevent vulnerabilities (OWASP)Able to debate, analyse and propose architectural solutions and designs - Knowledge of microservices architecture, advantageousStrong problem-solving skills and solutions focusedStrong critical thinker who is able to speak up and let their thought be knownExcellent communication and interpersonal skillsExperience Specific to RoleExperience with Razor Pages or Razor Views using ASP.NET web applicationsExperience with Frontend Frameworks (React, Angular, Vue or similar)Experience building Single Page Apps (SPAs)Experience with NPM/Yarn and use of node modulesExperience with Task Runners (Webpack, Gulp, Grunt or similar)HTML, CSS, Javascript, TypescriptExperience SCSS/SASS/LESSExperience with Bootstrap or similarExperience with Server Side Rendered applications (Bonus)On offer: Competitive salary plus benefits. This is an opportunity to work on both green and brownfield projects.How to apply: If keen click the apply button and go through Seek or the Randstad website. For more details you can call Joe on 093360353 or alternatively email me - joseph.foy@randstad.co.nzAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Software Developer (more front end) - JavaScript, .NET, AWS - AucklandAbout the Company:This fast-growing, Kiwi owned and operated business is in the financial and credit vetting space. The Company offices are south of Auckland CBD. They offer a variety of innovative products and services which give their customers an unrivalled customer experience ability in terms of data reach – They truly value innovation, flexibility and speed of delivery as their core values.As a Software Developer, this role involves a variety of responsibilities including;Help our organisation grow our capability in developing our frontend through guiding and training our teamProvide input into the technologies that we should or shouldn't useBe comfortable with design and the website design processFully document all software development in accordance with best practiceDevelop, implement and maintain a customer support/help systemConduct post-implementation reviews to ensure benefits are achieved by all parties involved Continually identify product improvements and innovative solutionsReview the Company’s software development strategy and when appropriate make recommendations for changeWhat do we want from you?General Experience:Strong intermediate - senior software / front end focused development skillsKnowledge of .NET framework, with working knowledge of NET Core (.NET 5)Experience of Cloud (ideally AWS and/or Azure)Experience working with .NET applications (C#)Experience with building and supporting REST and SOAP Web API ServicesFamiliar with Databases - SQL ServerKnowledge of how to prevent vulnerabilities (OWASP)Able to debate, analyse and propose architectural solutions and designs - Knowledge of microservices architecture, advantageousStrong problem-solving skills and solutions focusedStrong critical thinker who is able to speak up and let their thought be knownExcellent communication and interpersonal skillsExperience Specific to RoleExperience with Razor Pages or Razor Views using ASP.NET web applicationsExperience with Frontend Frameworks (React, Angular, Vue or similar)Experience building Single Page Apps (SPAs)Experience with NPM/Yarn and use of node modulesExperience with Task Runners (Webpack, Gulp, Grunt or similar)HTML, CSS, Javascript, TypescriptExperience SCSS/SASS/LESSExperience with Bootstrap or similarExperience with Server Side Rendered applications (Bonus)On offer: Competitive salary plus benefits. This is an opportunity to work on both green and brownfield projects.How to apply: If keen click the apply button and go through Seek or the Randstad website. For more details you can call Joe on 093360353 or alternatively email me - joseph.foy@randstad.co.nzAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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