- About the Role We are seeking an experienced service professional with specialised sector knowledge to serve as a key point of contact for complex enquiries, compliance guidance and operational triage. You will balance high-quality customer support with sound risk assessment and regulatory judgement. This is a 6 month contract role. Key ResponsibilitiesProvide advice, guidance, and case triage for complex stakeholder enquiries.Interpret and apply legislatiAbout the Role We are seeking an experienced service professional with specialised sector knowledge to serve as a key point of contact for complex enquiries, compliance guidance and operational triage. You will balance high-quality customer support with sound risk assessment and regulatory judgement. This is a 6 month contract role. Key ResponsibilitiesProvide advice, guidance, and case triage for complex stakeholder enquiries.Interpret and apply legislati
- Are you a clear writer, a calm communicator, and a natural problem solver who thrives in gray areas? We are looking for an Investigator to join a supportive, highly collaborative operations team on a 12 month fixed-term contract.In this autonomous role, you will take ownership of your own caseload—managing around 5 new cases a week—to independently investigate and resolve customer feedback and complex inquiries.What You’ll DoInvestigate & Manage Caseloads:Are you a clear writer, a calm communicator, and a natural problem solver who thrives in gray areas? We are looking for an Investigator to join a supportive, highly collaborative operations team on a 12 month fixed-term contract.In this autonomous role, you will take ownership of your own caseload—managing around 5 new cases a week—to independently investigate and resolve customer feedback and complex inquiries.What You’ll DoInvestigate & Manage Caseloads:
