senior claims specialist.

Job Details

• Auckland CBD (with location flexibility for senior-level candidates in Christchurch or Wellington)
• Permanent, full-time
• $90,000 - $120,000 per annum + Bonus Structure
• Hybrid working

What You'll Do

As a Senior Claims Specialist, you'll play a key role in delivering an exceptional claims experience. You will manage a varied portfolio, assess policy coverage, investigate claims, and negotiate resolutions with empathy and professionalism. You will report directly to the National Claims Manager.

Key Responsibilities:

• Proactively manage your own portfolio of financial lines or general liability claims through to resolution.
• Determine policy coverage, investigate, and evaluate assigned cases.
• Provide technical expertise and mentoring to assist the development of less experienced Claims Officers.
• Set reserves and authorise payments within the scope of authority.
• Implement strategies to minimise Claims Costs and Leakage.
• Build strong, trusted relationships with clients and stakeholders through clear and timely communication.
• Oversee the litigation process in collaboration with our Legal Panel (as part of managing your portfolio).
• Identify suspicious or potentially fraudulent claims and take appropriate action.

About You

We're looking for an experienced Claims Specialist within the insurance industry. You are a problem-solver who can collaborate effectively and is committed to continuous professional development.

To be eligible for this role, you should have:

• Fundamental knowledge of the insurance industry and claims processes.
• Essential - experience handling financial lines and/or general liability claims (or potentially a Law Grad with experience in insurance law).
• Strong analytical, negotiation, and communication skills, capable of providing clear and timely information to all stakeholders.
• Strength in collaboration and supporting other viewpoints – a true team player.
• Ability to problem-solve, resolve conflict, and influence others.
• Competence in relevant Claims Systems is preferred.
• A Tertiary Degree or equivalent combination of education and work experience is preferred.

Please note: To be eligible for this role you must have the legal right to work in New Zealand.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.