Senior Business Analyst - Contract
The Opportunity
An exciting contract role is available for an experienced Business Analyst with a process focus to join a leading telecommunications provider. This position is vital in shaping the digital customer experience across core platforms. You will be instrumental in the Discovery Phase and requirements gathering for high-impact projects.
This role requires a commitment of 4 days per week on-site in Auckland.
Key Responsibilities
You will work across two cooperative, agile squads within the Customer Experience domain (website, apps, and customer technology). Your core duties will include:
- Gathering requirements and leading the Discovery Phase for new digital features and journeys.
- Business process and journey mapping, with a key focus on the self-service journey for a new mobile application.
- Working closely with Digital Solutions Architects to write comprehensive business requirements documentation.
- Acting as a crucial link between business stakeholders and technical teams, collaborating daily with UX/UI designers, developers, testers & a solutions architect.
- Focusing on key project areas such as identity management within the digital space and enhancing the onboarding experience for digital customers.
- Assisting with the roll-out of operational changes across the business.
About You: Skills and Experience
We are seeking a competent and adaptable professional with:
- Exceptional communication skills and the proven ability to build rapport and manage stakeholders across multiple squads.
- The ability to context-switch quickly and effectively between different projects and priorities.
- A strong preference for prior experience as a Digital Business Analyst.
- Expertise in Process / Journey Mapping and translating business needs into clear, structured documentation.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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