We're on the lookout for experienced customer service professionals with backgrounds in customer service who are eager to join a call centre environment and help us achieve excellence.
If you're passionate about helping people, eager to develop your skills, and want to be part of a meaningful cause, we encourage you to express your interest today!
Job Details:
- ASAP start - 3 months, potential to extend
- 40 hours per week
- Monday to Friday, 8:30am - 5:00pm
- Hourly rate: $26.50 per hour + 8% holiday pay
- Location: Mt Wellington, New Zealand
What You'll Do: This role focuses on delivering excellent customer service as the initial point of contact for all inquiries. You'll primarily handle inbound calls, with occasional support via email and chat, aiming for first-time resolution of questions and issues.
Key Responsibilities:
- Answer inbound calls, addressing inquiries and providing expert assistance with a positive and empathetic approach.
- Accurately input customer information and requests into computer systems.
- Work with other service teams to resolve customer issues efficiently.
- Demonstrate impeccable telephone etiquette for positive customer interactions.
- Use emotional intelligence to connect with customers and offer supportive solutions.
- Navigate various digital systems and platforms effectively.
- Maintain professionalism and composure in demanding situations.
About you:
To be eligible for this role, you should:
- Be a New Zealand citizen, resident, or possess a valid open work visa
- Have proven customer service experience
- Strong written and verbal communication skills
- Excel in high-pressure or stressful situations, demonstrating confidence and resilience
- Demonstrate excellent verbal and written communication skills
- Be technologically adept, quick to learn and use new systems accurately
- Display a strong work ethic, a passion for helping people, and a commitment to teamwork
If you possess the essential skills and experience, are eager to take your career to the next level, and are a New Zealand citizen, resident, or hold a valid open work visa, we invite you to apply today!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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