help desk analyst.

• ASAP start - 3 months
• Full-time, office-based (40 hours per week)
• Monday to Friday, standard business hours
• Hourly rate: $31ph + 8% holiday pay
• Location: Eden Terrace, New Zealand

What You'll Do:

This role is all about being the first line of defense for our users, troubleshooting issues, and providing excellent technical assistance. You'll gain hands-on experience across a variety of IT support functions, honing skills that are essential for any career in technology.

Key Responsibilities:

• Provide technical support and assistance to users experiencing IT issues.
• Troubleshoot hardware and software problems efficiently and effectively.
• Resolve user inquiries and requests in a timely and professional manner.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain and update our knowledge base to document solutions and best practices.
• Contribute to process improvements to enhance the efficiency of our help desk operations.

About You:

We're looking for someone with a can-do attitude, a strong technical aptitude, and a genuine desire to help others.

To be eligible for this role, you should:

• Have experience in an IT support or service desk role.
• Be skilled in troubleshooting common hardware and software issues.
• Reliable and ready to work in a fast-paced environment
• Demonstrate strong communication skills, both verbal and written.
• Be a problem-solver with a keen attention to detail.
• Possess a positive, proactive, and friendly attitude.
• Be a team player who enjoys collaborating and contributing to a positive work environment.

If you're ready to jump into an engaging role, utilise your technical skills, and be a vital part of our IT team, we invite you to apply today!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.