49 jobs found for Customer Service

Looking to develop your customer service skills in the finance sector? Open to continuous development and training? Work for a leading financial institutuon? Looking for great Work/Life balance? We are looking for a number of outstanding customer service professionals for a permanent role with a Global Bank!Fast paced customer service environmentExcellent salary + BenefitsCentral Wellington locationNo weekend workThe CompanyOur client are a key player in the global financial services market and are looking for highly skilled customer service representatives to join their team now. This organisation are going through rapid periods of growth and require a team of agents to join them at this exciting time.What’s in it for youWorking in the finance industry offers a multitude of opportunity but this particular organisation stands out above the rest, for example:Development opportunities - train cross divisionallyExcellent salaryCareer developmentPassion for delivering to its customersThe RoleYou will be handling various inquiries from our customers - everything from balance inquiries, complaint resolution, general branch inquiries & processing specific applications. This position is varied - no two days are the same but you will be able to build rapport with our key customers and ensure that they receive the best customer experience. You MUST have unrestricted rights to work in NZ.About youWe are looking for complete commitment to our customers and for candidates who can maximise the customer experience.Passion for customer serviceCustomer Service experienceResilentSolutions focusedUnrestricted working rights - this role will potentially go permanent for the right candidateAvailable between 8am-8pm Monday to FridayNext stepsIf interested in this role please contact Elizabeth on 04 471 6463 for a confidential discussion, email at elizabeth.taylor@randstad.co.nz or APPLY directly via this link.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Are you looking for your next customer service opportunity? We are seeking a passionate customer service officer to join an award winning contact centre in Seaview, Lower Hutt. You need to be available for later shifts Monday - Friday. The shift patterns fall between 9.30am -6pm About you:Thrive under pressure in a fast paced environment Full unrestricted work rights in New Zealand Access to a vehicle Available for an immediate startAbout the role:Contact centre environmentImmediate startFast paced, busy environmentCustomer resolutionMonday to Friday Shift patterns between 10am - 9pm$23ph + 8% holiday payBenefitsAward winning contact centre Parking Accrue 8% leave entitlement Excellent team culture If you would like to apply, please submit your most up to date resume! As this is for an immediate start only those candidates that have been successfully shortlisted will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Are you passionate about people and the community? Would you thrive knowing you're facilitating support for people across Aotearoa? The Organisation We have a great opportunity to support New Zealanders from within a central Government agency, right in the heart of Whanganui. Come and join this team of experienced customer service professionals and take your experience to the next level. This is a close-knit, team environment, focused on providing the highest quality of care and support to the public. Over the last year, this team has become busier than ever so we are looking for strong team players to get involved in the great work they do. The Role This role is; Initially an Ongoing Temporary ContractFull Time, 40 HourMonday - Friday, 8am - 5pm$28 per hour + 8% Holiday PayCentral WhanganuiIn this varied role you will be; Responding to a range of inquiries via inbound calls and email.Processing payment requestsAdhoc administration dutiesWorking across multiple systemsPart of a diverse, supportive team environmentNow, what about you? To be successful we are looking for; Good communication skills both written and verbalNatural team players, able to work collaboratively, as well as autonomouslyStrong experience in both customer service/contact centre or administrationTech-savvyAbility to absorb and relay a large scope of informationIf you are interested, please do not hesitate! Apply via the link provided. Please note, to be considered you must have NZ residency or citizen and live locally. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Do you want to work on a project that will contribute to improving public transport services in the community? We are currently looking for Face to Face Interviewers to interview members of the public who use public transport to get their feedback in order to help improve services. About the role:We’re working with an organisation that works with companies and agencies for data collection purposes. One of the ways they collect data is through face to face surveys and interviews. In this role you would be approaching passengers in order to complete a survey on their experience using public transport. Hours: Range of morning, afternoon and evening shifts available.Pay rate: $21 per hour + 8% holiday pay. The ideal candidate will have:Comfortable approaching and speaking to people.Ability to relate to people of different walks of life.Good organisational skills.Excellent communication skills. What we can offer you:Opportunity to build customer service skills.Opportunity for ongoing casual work.Helping improve services in your community. If you think this sounds like you, please hit the “APPLY” button. We will then send you an application form and more details about the recruitment process.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Do you love supporting customers? Giving guidance and direction to customers within a fast pace environment? Come and join a dynamic team in Wellington's CBD as a Customer Support Representative. The Company: Our client leads the way in global payment solutions, supporting customers across Australia and New Zealand. This dynamic team is on the lookout for customer service representatives with an innate ability to build rapport, problem-solve and provide technical support. Surrounded by a supportive team with ongoing training, you are set up to succeed! If you want to expand your contact centre or customer service experience into a new environment with a technical edge then this could be the opportunity for you. The Role: Ongoing full-time contract40 hours a week on a rotating roster with occasional Saturday work.Full flexibility for shifts between 7am - 9pm required.Central WellingtonJune 8th startAs a Technical Customer Support Representative you will be; First point of contact providing customer serviceTroubleshooting technical issues with the customerLogging incidents and managing support processes with the customer.What’s in it for you? Competitive starting rateLong term opportunities to work for a global companySupportive team environment with in-depth, ongoing trainingSound like you? The ideal candidate will have a solid background in customer service and contact centre! In addition to this, you MUST have: Contact Centre / Customer Service experienceStrong communication skills – both written and verbalExcellent system skills and confident understanding of technologyProblem-solving skillsClear criminal history and credit checkNZ residency/citizenshipAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Communications Administrator About the Company:We are one of New Zealand's largest, and most recognisable aged care brands. We focus on quality of life for our residents, supported by the care they deserve. Our team are approachable, like minded and motivated to care for each other and our residents - especially in times of need. About the role:As our Communication team member you will be responsible for; Central point of communication for the Care home, residents and their families - to provide vital communications during the pandemicManage all inbound communications - particularly questionsMaintain a calm tonality to provide clear information and reassuranceConnect with the families of residents to provide important updates (no clinical updates to be provided)Manage the inbound phone line for any queries Support the residents use of virtual communicationsSupport with other administrative dutiesSupport the reception team when requiredSoft Skills:Excellent communication skillsAbility to multi taskStrong Relationship building skills (patients and your team of healthcare professionals)Honesty, ethics and integrityShifts Available:- Beachaven - 9-5pm - Remuera - 9 - 4pm, Fri, Sat & Sun- Cornwall Park - 9-5pm- Northhaven (x4) 10-5pm **Training will be provided!If you are on the lookout for a new role, please do contact me; Ekta Sharma on 09 336 0380 or feel free to email me at ekta.sharma@randstad.co.nzAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Would you like to work for a not for profit organisation, where you can bring your whole self to work whilst empowering Kiwis to live their healthiest lives? We have full-time customer service roles available with a great company that is leading in its industry as a Customer Service Consultant in their Auckland based contact centre. What you will be doing:Providing exceptional customer service which promotes member satisfaction and brand loyalty​You’ll ensure our members are getting value out of their insurance products by resolving enquiries and making policy changes​Contribute to a culture of accountability, ownership, and trust amongst the team ​Demonstrate consistent and excellent results against performance targets ​Working 40 hours per week, Monday – FridayWho we’re looking for:You will love helping people and being a team playerYou’ll be warm and friendly You’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goals You’ll be excited about your career and growthYour experience and skills: Great with customers Excellent English skills, both verbal and writtenStrong attention to detail What you’ll get at this company: Competitive base salary with discounted health insurance and wellness benefitsA free Fitbit and cash rewards for completing well-being activitiesNewly built open plan office in Wynyard QuarterCareer development and growth opportunities A supportive training environmentA diverse and inclusive culture where you can bring your whole self to work A fun and collaborative work environment You do not need to have previous call centre experience. If this sounds like you, please click "APPLY"We look forward to receiving your application. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Are you looking for your next customer service opportunity? We are seeking a passionate customer service officer to join an award winning contact centre in Seaview, Lower Hutt. You need to be available for later shifts Monday - Friday. The shift patterns fall between 10am - 9pm. About you:Thrive under pressure in a fast paced environment Full unrestricted work rights in New Zealand Access to a vehicle Available for an immediate startAbout the role:Contact centre environmentImmediate startFast paced, busy environmentCustomer resolutionMonday to Friday Shift patterns between 10am - 9pm$23ph + 8% holiday payBenefitsAward winning contact centre Parking Accrue 8% leave entitlement Excellent team culture If you would like to apply, please submit your most up to date resume! As this is for an immediate start only those candidates that have been successfully shortlisted will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We are looking for customer service officers who will be responsible for providing timely and high-quality services for customers; and sales and administration support to the wider service team. This will be achieved through accurate and effective communication to potential and actual users, colleagues and stakeholders as well as accurate data entry and system use. Our client is a well known kiwi organisation and this is a highly rewarding position where you will be fundamental in providing excellent customer care and making a critical difference to the wider business. Key Responsibilities:Inbound and outbound customer service aligned to company values,Actioning new enquiries through various platforms and systemsProviding consistent and reliable support to the teamDatabase management and smooth processing of paperworkOccasionally stepping in to support other team members Required Experience / AttributesCall centre experience – confident operating in a telebased roleDemonstrated customer service experience and commitment in an environment in which service level agreements operate excellent written and oral communication skills High level of initiative and motivation with a strong team player mentalityAbility to prioritise workloadThis is a full time position, offering attractive hours with some flexibility, with available parking onsite. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We are looking for one great customer service professional to join a local governmental agency based in the heart of Wellington's CBD but with a wide regional scope. Permanent Part Time30 hours a weekWednesday - SundayShifts between the hours of 1.30/2.30pm start - 9.30/10.30pm (8.30pm on Sunday) finish$50,000 per annum pro-rataWellington CBD locationThe Role Support the public with your amazing customer service skills, taking inquiries, and providing up-to-date information via telephone, email, and social media streams. This is a great opportunity to join a close-knit, sociable team that keeps the capital moving and helps protect the region's environment! Expand your customer service skills and add value to your fellow Wellingtonians, supporting the public as a voice of local government. The People We are looking for a candidate with strong customer service experience. Whether that is from contact center, hospitality, retail or tourism that is looking for a new challenge within contact center. No previous contact center experience necessary - just an eagerness to learn, resilience, and the ability to work in a team. If you have studied Science, the Environment, or Local Governance this could also be a great opportunity to start your career in an organisation with various career pathways. The Desired Candidates Would Have: Strong Local Knowledge of Wellington AreaNaturally Customer-CentricResilience & Ability to Work Under PressureGreat Communication SkillsEmpathyAssertiveness Problem ResolutionPermanent NZ Work Rights.If this sounds like you, do not hesitate, apply today or contact amelia.pullen@randstad.co.nz for more details. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About the Company:We are one of New Zealand's largest, and most recognisable aged care brands. We focus on quality of life for our residents, supported by the care they deserve. Our team are approachable, like minded and motivated to care for each other and our residents - especially in times of need. About the role:As our Hospitality team mate, you’ll be helping our clinical staff deliver an exceptional service. Work between the residents and the kitchen to deliver a hospitality serviceRelay any dietary requirements in a timely mannerHelp distribute meals (communal areas and rooms)Support with daily cleaning and laundry in the dining areaEnsure linen and cutlery are clean + wipe down tables and chairs after meal serviceMake residents beds (incl changing linen) Distribute clean laundry - help them put it into their wardrobesWipe down all hard surfaces in residents’ bedroomsHelp restock linen cupboardsHelp fold laundry if requiredActivities: help residents with activitiesShifts: 7am - 2pm - Northaven location - starting as a 7 day temp contract. Training will be providedSoft Skills:Excellent communication skillsAbility to multi taskStrong Relationship building skills (patients and your team of healthcare professionals)Honesty, ethics and integrity If you are on the lookout for a new role, please do contact me; Ekta Sharma on 09 336 0380 or feel free to email me at ekta.sharma@randstad.co.nzAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Have you worked at 2Degrees, Slingshot, Skinny etc? Are you a recent IT graduate? Are you a customer service person with excellent IT skills? My name is Mark from Randstad Recruitment and I have recently placed four people at the client I am advertising this role on behalf of. If you would like to be the fifth read on! I'm looking for someone with excellent communication skills, who's easy to understand, a pleasure to talk to and is passionate about IT. If you would like to help people with technology over the phone and enjoy your career seriously consider applying. My client is located on the North Shore of Auckland in Albany and they offer free parking as well as an excellent work environment.Due to rapid growth we're looking for talented and passionate IT Support agents. You will be responsible for providing technical support and customer service over the phone, solving technical issues and escalating problems when required. With offices in America, Australia and NZ- this market leading technology product requires a strong technical support team. Key responsibilities: Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to faceObtaining and evaluating all relevant information to handle inquiries and issuesIdentifying and escalating situations requiring urgent attention with clear and concise notesManaging requests and unresolved issuesFollowing up with cases to provide feedback to customersCommunicating and coordinating with internal stakeholdersProviding a professional service to customersThe team operates Monday - Friday normal NZ hours. Salary up to $55,000 DOE. If this sounds like your next role please apply now. Please note as this is a permenant role we are only able to consider applicants who currently hold the right to work in NZ. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Looking for your next role within a government organisation? Are you an experienced accounts receivable officer seeking your next role? I want to hear from you!About the role:Debt collection, contacting debtorsMonitoring the accounts receivable inbox and investigating and responding to queries in a timely mannerNegotiating payment plans Liaising with third party entities5 month temporary assignment with a possibility to extendASAP startAbout youPrevious accounts receivable or credit control experience A "can do" attitudeStrong customer service and rapport building skillsResolutions foscused and strong initiativeStrong data entry and analytical skillsIntermediate Excel skills would be advantageous! Must be happy to commit to the full assignment This is a full time roel but we would be open to part time hours for the right candidate!This is a fantastic opportunity to join a tight knit accounting team and gain some valuable experience within the public sector. The organisation prides themselves on their dedication to the New Zealand community and offering their employees opportunities to grow! If you or somebody you know would be interested in this opportunity please click apply now or contact Megan on 044716462 or via email megan.wilkins@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Work for an organisation that prides itself on providing their clients with innovative solutions. As a Customer Support Representative, you will be responsible for engaging with customers and supporting them to deliver their business outcomes through the use of technology.You will be facilitating the processing of customer orders, sales, and the installation of technology, whilst also responding to customer queries via phone and email. You will have the opportunity to join an organisation that is building a new team in Christchurch, and be an integral part to their customer journey.What this role offers:A supportive working environment, within a stable companyGreat training and induction processExposure to a variety of customersProgression into other roles within the companyKey responsibilities:Providing a great customer experience to customers via phone and emailProblem-solving and providing outcomes that benefit all parties involvedStrong data interpretation skills and ability to identify trendsAble to effectively prioritise and manage time and workloadsHaving an innovative mindset and is willing to help out to ensure all areas of the business are successfulInterpreting data and information to make informed decisionsAbout you:To be successful in this role, you will have great communication and interpersonal skills, an interest towards technology and solving problems. This role is vital to the organisation to provide a great experience for customers. If you are analytical and driven to achieve outcomes, this could be the role for you. Please apply or email andrew.birznieks@randstad.co.nz for more information.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Work for an organisation that supports the tele-communication industry, and prides itself on providing their clients with high quality service and solutions. As a Customer Service Representative, you will be responsible for engaging with customers and supporting them with any queries that they may have. This is a permanent, full time role, and you will need to be available to work Monday-Sunday (7am-7pm) on a rotating roster. You will be facilitating the processing of customer orders, whilst also responding to customer queries via phone and email. You will have the opportunity to join an organisation that is growing in Christchurch, and be an integral part to their customer journey and internal culture. This role will suit someone who genuinely wants to build solid relationships with customers, and represent the organisation in the best light. What this role offers:A supportive working environment, within a stable companyGreat training and induction processExposure to a variety of customersProgression into other roles within the companyKey responsibilities:Providing a great customer experience to customers via phone and emailProblem-solving and providing outcomes that benefit all parties involvedStrong data interpretation skills and ability to identify trendsAble to effectively prioritise and manage time and workloadsHaving an innovative mindset and is willing to help out to ensure all areas of the business are successfulInterpreting data and information to make informed decisionsIf this position is of interest to you, then please apply via the link below, or if you have any questions then please email me on andrew.birznieks@randstad.co.nz. I look forward to hearing from you. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Excellent base salaryCorporate Benefits & WFH daysGenuine growth opportunitiesAwesome wellness incentive programsA rare and exciting Outbound Sales opportunity has recently become available with Southern Cross Health Society in their Auckland-based contact center. This role is fast-paced, offers competitive pay rates, excellent corporate benefits, and has the potential for the right candidate to grow within their career and build a future within the corporate organization. We are looking for a candidate with proficient sales experience, who is engaging, and who has a willingness and commitment to getting stuck in. This role is part of a wider team of 16 sales consultants who are a high-energy, close-knit bunch. The Role: Make outbound calls to potential customers through generated sales leadsPersuasively deliver product knowledge and benefits to customersEffectively identify and overcome customer objectionsTake the customer through the sales processObtain customer information and possible new customer leadsMaintain customer/potential customer databasesWork Monday to Friday 9:00 am - 5:30 pmWhat you need to be successful: A background in outbound sales with a proven history of meeting targetsA professional and positive attitude with a willingness to sellExperience in cold calling and business development would be an advantageExcellent communication skills both written and verbalProven adaptability and resilienceStrong relationship building skillsAttention to detail and accuracyA people person!Work for a not-for-profit organisation, where you can bring your whole self to work whilst empowering Kiwis to live their healthiest lives? Apply today! Send your CV to samsara.cawley@randstad.co.nz , call the office on 093007424 for a confidential conversation or hit the apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

If you enjoy helping people and making a difference, then this may be the perfect role for you. We are a part of a large global company with our corporate head office in Europe but still have a local family feel. Our mission is to help people enjoy the experience of better hearing throughout New Zealand. This is achieved by reaching out to those with hearing loss providing personalised solutions and exceptional client care. We have full-time customer service roles available in the contact centre based in Takapuna starting at the end of August or early September. What you will be doing:Making outbound calls to support our customers to encourage them to book appointments regarding hearing aidsProviding exceptional customer service ​Contribute to a culture of accountability, ownership, and trust amongst the team ​Monday – Friday. Monday-Thursday 10:30am-7:00pm Friday 8:30-5:00pmWho we’re looking for:You will love helping people and being a team playerYou’ll be warm and friendlyYou’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goalsYour experience and skills:Great with customers, previous experience in retail, hospitality, or contact centresExcellent English skills, both verbal and writtenStrong attention to detailWhat you’ll get with us:Career development and growth opportunitiesJob satisfaction where you are genuinely making a differenceA supportive training environmentA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentModern working environment based in TakapunaWorking closer to home. We are a 2-minute walk from the bus depotIf this sounds like you, please click "APPLY" We look forward to receiving your application. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

introduction My client is a market leading provider servicing the transport and logistics industry with their products. They are seeking an experienced Account Manager for a phone-based position based in Burnside. the role In this role, you will be responsible for managing customer relationships by: Taking inbound calls from customers and finding solutions to their problems Case management and resolution of issues using Salesforce Conducting onsite visits to support customers as required Processing and coordinating orders and installations Maintaining a customer call cycle Seeking opportunities to upsell to the customer or finding leads for the field reps ideal candidate Our ideal candidate has at least 5 years experience in both a customer service and a B2B sales environment. This means you will have experience managing call cycles, and customer relationships as a high level. Exposure to transport and logisitcs will be looked upon favourably. You will be pro-active, able to self manage, and capable of working in a fast-paced environment. You must be tech savvy and capable to helping people with understand technology. the opportunity My client is growing rapidly, so this is a fantastic time to join and reap the rewards as both the company and your career grows. On site parking is available, along with an attractive salary. The team is engaged, highly motivated and energetic. how to apply If this role sounds like you then please apply online today or call Stephanie from Randstad on 021 310 024 for more information. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Have you thought about a change in your career? Do you care about the health and wellbeing of New Zealanders? If you enjoy helping people and making a difference, then this may be the perfect role for you. We are a part of a large global company with our corporate head office in Europe but still have a local family feel.We have full-time customer service roles available in the contact centre based in Takapuna starting at the end of September. What you will be doing:Making outbound calls to support our customers to encourage them to book appointments regarding hearing aidsProviding exceptional customer service ​Contribute to a culture of accountability, ownership, and trust amongst the team ​Monday – Friday. Monday-Thursday 10:30am-7:00pm Friday 8:30-5:00pmWho we’re looking for:You will love helping people and being a team playerYou’ll be warm and friendly You’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goals Your experience and skills: Great with customers, previous experience in retail, hospitality, or contact centresExcellent English skills, both verbal and writtenStrong attention to detail What you’ll get with us: Career development and growth opportunities Job satisfaction where you are genuinely making a differenceA supportive training environmentA diverse and inclusive culture where you can bring your whole self to work A fun and collaborative work environment Modern working environment based in TakapunaWorking closer to home. We are a 2-minute walk from the bus depotIf this sounds like you, please click "APPLY" or alternatively send your CV to me via email: kate.manera@randstad.co.nzI look forward to receiving your application!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

- Full time- 50-55k- Free parking- Beautiful large corporate office- Friendly working environment- WFH optionsOur client is growing and we're looking for talented and passionate Customer Service or IT Support agents. You will be responsible for providing customer service or technical support over the phone, solving customer queries, technical issues and escalating problems when required. With offices in America, Australia and NZ- this market leading technology product requires a strong technical support team.Inbound customer service, using Sales Force/Updating CRM software, offering excellent customer support to our loyal customers. We're looking for a resilient candidate who's great on the phone and is ready to take on a challenge.Have you got technical support experience? Do you have a passion for helping people? We're looking for someone with both a passion for technology and fantastic written and verbal communication. If this sounds like you read on...Our client is going from strength to strength, with a talented team behind them. Come join a growing team based in Albany, Auckland. If you want to work somewhere with career progression within a fun and friednly environment this is the company for you! Key responsibilities:Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to faceObtaining and evaluating all relevant information to handle inquiries and issuesIdentifying and escalating situations requiring urgent attention with clear and concise notesManaging requests and unresolved issuesFollowing up with cases to provide feedback to customersCommunicating and coordinating with internal stakeholdersProviding a professional service to customersDays, Hours and Pay:All of these roles are Monday to Friday9:00am-5:00pm (Work from home option 1 day per week) x3 positions open11:30am-7:30pm (Work from home options) x1 position openSalary $50,000 - $55,000 based on experience.What you will need to be successful:- You're a passionate, uplifting individual who is an excellent communicator and has a track record of providing excellent customer service over the phone.- You're driven, resilient, and hard-working.- You have a solution-focused mindset.If you think you have what it takes apply today! Kind regards, Mark Allan - Randstad Business SupportPlease note as this is a permenant role we are only able to consider applicants who currently hold the right to work in NZ.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Are you a customer service professional seeking a new permanent opportunity? Are you interested in joing a busy, dynamic environment? About the role Monday to Friday between the hours of 10.30am - 9pmInbound customer enquiriesResolving customer account and fee queriesPermanent roleFebruary start$45,000 to $47,000 per yearAbout you Previous contact centre experienceHappy to work 1.30pm to 10pm Monday to FridayA NZ citizen or permanent residentAbility to start in FebruaryPrevious financial experience would be advantageuos but not essentialBenefits Monday to FridayCentral LocationSupportive team environmentIf this sounds like the role for you please click apply now or contact Megan at megan.wilkins@randstad.co.nz or on 044716462 for a confidential discussion. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are working with Philip Morris in recruiting Retail Assistants for their IQ Vape stores across Auckland. Do you want to work for an organisation who is committed to delivering a smoke-free future? We are on the hunt to find the next Retail Assistant superstars for Philip Morris to work in their brand new stores in Auckland (with locations in Papakura, Otara and Manurewa). Work for an organisation that is working towards helping adults switch to smoke free alternatives from cigarettes. The fresh, modern and minimalistic design of the stores highlight the great range of products they have on offer. About the role: Philip Morris launched their reduced risk products in 2018 under the umbrella of IQOS and since then have transformed massively as an organisation. This role is being the face of their products and going above and beyond to provide exceptional customer service. You will be involved in providing education and advice for the range of products they have on offer. We are looking for passionate team members, who pride themselves on a friendly approachable nature, and a solid focus on customer service and providing solutions. In the role you would be tasked with helping customers begin and maintain their smoke free journey in line with Philip Morris’ goal to provide a reduced risk alternative to traditional cigarette smoking, through their two distinct platform technologies – heated tobacco and e-cigarette (VEEV). Hours: Full Time, 40 hours across Monday to Friday between 9:30am - 6:00pm. Pay rate: $23 per hour + 8% holiday pay + incentives Responsibilities: Providing excellent customer service.Assisting customers with product advice.Cash handling and POS.Stock management and reporting.The ideal candidate will have: Customer service or retail experience.Excellent communication skills.Ability to build rapport with customers of all walks of life.Comfortable using excel for reporting.The role will initially begin as a fixed term role of around 6 months, with potential for longer term opportunities. Philip Morris offers career progression as well as learning and development in the role. If you think this sounds like you, please hit the “APPLY” button. We will then send you an application form and more details about the recruitment process. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Are you a customer service professional seeking a new opportunity? Are you interested in joining a busy, flexible environment?About the roleMonday to Friday, 8am - 5pmInbound customer enquiriesInteracting with customers via email, webchat and telephoneStarting immediately$45,000 to $48,000 per yearAbout youPrevious customer service experienceEnjoys a challenging and vibrant environment Full NZ work rightsAbility to start immediately Previous contact centre experience is advantageous, but not necessary Basic understanding of the Maori language advantageous, but not necessary BenefitsMonday to FridayWorking from home every FridayCentral LocationSupportive team environmentIf this sounds like the role for you please click apply now or contact Miria at miria.jacobs@randstad.co.nz or on 044714876 for a confidential discussion.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Problem Manager Lead Well known Govt. agency based in Auckland CBDPermanent role | Problem & Incident Management ITIL / Kepne Fourie This leading local Government organisation based in Auckland CBD needs a Problem Manager Lead to join their specialists, you’ll learn and build skills within a collaborative and innovative environment to adopt and improve their Problem Management approaches. You have:Strong commercial experience (at least 2 years in Problem Management)Knowledge & experience of ITILIn-depth technical experienceOutstanding communication, and interpersonal skillsStakeholder management experience Excellent analytical, documentation and customer service skillsUnderstanding of ServiceNow or Helpdesk platform Proactive, flexible and hard-working demeanour On offer: Permanent role, start ASAP, Auckland CBD offices, advocates for flexible working, opportunities to work with wider teamsHow to apply: If the above sounds like you, click the apply button and go through Seek or the Randstad website. For more details you can call Brogan on 0212013885 or email brogan.west@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We are very excited to be working exclusively with St John in the rollout of the covid 19 vaccine across the country. We have a number of work from home Vaccine Advisor roles available. The person in this role will be responsible for education around the vaccine along with scheduling appointments. This is the perfect role for someone with strong customer service experience, great organizational skills, and someone with the ability to work from home. The role: Taking inbound calls from the public dealing with the COVID 19 vaccine.Booking, rescheduling and canceling vaccine appointmentsGiving general advice and answering general queries regarding the vaccine.The role is for a minimum of 3 months with the potential to extend further - a minimum of 3 months commitment is required.$23 per hourImmediate startWhat we can offer: Support and training throughout assignmentOpportunity to further develop skills and experienceOpportunity to upskill to advisor supervisorThe ideal candidate: Will have call centre experience within the last 3 yearsExcellent communication skillsCan show empathy and understandingEasily build relationships and trust with people.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client is growing! And we need technical support agents today! You will be responsible for providing technical support and knowledge to customers over the phone, solving technical issues, and escalating problems when required.Have you got technical support experience? Do you have a passion for helping people? Are you a recent uni grad who's passionate about technology? We're looking for someone with both a passion for technology and fantastic written and verbal communication. If this sounds like you read on...Our client is going from strength to strength, with a great team behind them. Come join a growing team based in Christchurch. If you want to work somewhere with career progression this is the company for you. In return you will be provided robust training, an opportunity to learn and grow your commercial knowledge, and a team that will support you from start to finish.Key responsibilities:Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to faceObtaining and evaluating all relevant information to handle inquiries and issuesIdentifying and escalating situations requiring urgent attention with clear and concise notesManaging requests and unresolved issuesFollowing up with cases to provide feedback to customersCommunicating and coordinating with internal stakeholdersProviding a professional service to customersIf you are interested in this position then please apply below, or please email andrew.birznieks@randstad.co.nz for any further information. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We have vaccine advisor supervisor opportunities available in a nationwide team across New Zealand. Working within a government organisation, this is an ideal role for someone with team-leading experience or a senior call center representative looking to take a step up in their career. The role: Leading a team of five vaccine advisors across the country.Splitting your time working from home and supporting in the officeCoaching and developing your teamBeing a hands-on leader and also taking calls when neededHelping and supporting your team in reaching their targetsThe ideal candidate: Will have leadership experience in a call centre or has proven experience and skills to step into a leadership role.Excellent communication skillsCan show empathy and understandingEasily build relationships and trust with people.Ability to develop and coach a teamIf this sounds like you please apply through the link or if you want to know more, please reach out to Rajeev on rajeev.prasad@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We are seeking an excellent Office Administrator for a large government client!You will be responsible for providing excellent customer service to internal staff, visitors to the building and other stakeholders. In this role you will be providing administration suppport to a new site with about 200 employees.Your team will be based at head office and you will be the main point of contact for everything related to facilities or office tasks. Duties such as meeting and greeting visitors (not based on reception), issuing security tags and assisting with onboarding new staff members, facility management, mail room duties and other administrative tasks!Your team runs like a well oiled machine so distance will not play a factor in how you communicate, instead you will need to be comfortable being 'sole charge' but you do have a supportive team.This is a 6 month fixed term role starting immediately. Desirable skills we look for:Excellent computer skills with a high standard of proficiency in Microsoft Office, in particular MS Outlook, Word, ExcelExcellent people and customer service skillsStrong attention to detailReliable, punctual, flexible and adaptableGood relationship builder with a positive attitudeAbility to remain calm under pressureAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Are you passionate about technology and customer service? Are you looking to grow your technical support experience within a customer-centric environment? Temporary 3 month contract with potential to extendImmediate Start DateCentral Government$25 per hour + 8% holiday payCentral Wellington LocationAbout The Organisation and The Role Here at Randstad, we specialize in Government IT recruitment. For both us, and our clients, it is all about the tangata when in comes to customer service and IT support. This internal Service Desk team is passionate about customer service and supports their fellow colleagues across this central Government Ministry. As the first point of contact, you will support by troubleshooting a range of first-level technical issues. Servicing the wider organization, you are part of not only your immediate team but a face of the IT team across the entire business. This team is diverse and extremely customer-centric. Fundamentally this role involves; Customer serviceTroubleshootingProviding Level One Technical SupportActive Directory, Office 365, Mobile, Software and Hardware SupportAbout You Previous experience as a Service Desk Analyst isn't required, just a natural interest in technology and fantastic customer service/communication skills required in this Customer Support role. We are looking for people with; Natural customer focus and experienceFantastic interpersonal communication skills both written and verbalIT experience from study or personal interest / Tech SavvyALL APPLICANTS MUST IDEALLY HAVE NZ Residency or Citizenship - available for long term opportunitiesRelevant qualifications below or equivalent experienceBusiness ComputingDiploma in Information and Communications TechnologyNational Diploma in Computing SupportBe immediately available.Do not hesitate! Apply today via the link below. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Are you seeking a meaningful role where you can contribute to your local community and feel challenged every day? We are seeking committed, resilient customer service professionals for an exciting opportunity within a Government organization based in Johnsonville, Wellington. This is a great chance to kick start your career in a supportive, team environment whilst utilizing your customer service experience to support the NZ public far and wide. About This Role This is; a 6 month contract opportunity starting ASAPFull Time24/7 rotating roster, 6 days on - 4 days off$28 per hour + 8% holiday payJohnsonville locationYou will be responsible for: Using the latest technology to track and monitor real-time eventsProviding frontline customer service over the phone, email and via social mediaWorking in a team providing operational support and response to incidentsLiaising with the relevant emergency services to ensure the safety of the NZ publicCommunicating with the NZ public to help them plan their travels/ensure their safetyAbout You We are looking for people who; have a strong customer service backgroundare effective communicatorsenjoy a challenge and are able to adapt in an agile environment where no two days are the samecan effectively manage workloads and multi-task in a fast-paced environmentis confident working independently, as well as part of a strong, supportive teamPlease Note: All applicants MUST have NZ Residency or Citizenship, CLEAR criminal and driving background check & FULL NZ driving license. If this sounds like you then we would love to hear from you! Apply today to ensure you don't miss out! Apply using the link provided below. If you have any questions feel free to contact Amelia.Pullen@randstad.co.nz At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.