14 jobs found for Customer service in Auckland

Are you a recent graduate, do you want to move on from retail, maybe you’re a people person who’s just looking for something a bit closer to home. If any of the above sounds like you, read on! We’re looking for someone who has great soft skills, someone who loves talking to people and delivering excellent customer service. We know that job security is really important; you will be able to work from home during lockdowns and relax knowing that your job is secure. If you’re a natural communicator and feel like taking the next step in your career please consider applying today. Job Location:Based in Albany, North Shore, Auckland What’s on offer:Beautiful corporate work environment, strong team cultureSalary and bonus packageFull time, 10:30-7pmFree off Street ParkingJob Security through lockdownsFull time, Permanent OpportunityMonday to FridayFull training and support from day 1Start in lockdown from home, then work from the Albany officeEnjoy work functions and ‘the company sharing table’ Who we’re looking for:Experienced customer service representativeSomeone who loves serving customers over the phoneExcellent soft skills, including verbal and written communicationGreat attention to detailPositive attitudeGreat with computersProactive problem-solver The role:Process orders over the phone and through emailBuild relationships with customers and colleaguesResolve customer complaintsExcellent time management skillsResilient and able to work under pressureHigh level of accuracy and professionalism with all written communication If this sounds like your next job, we’d love it if you applied today! Kind regards, Mark from Randstad.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We have an exciting opportunity to work for a large and thriving New Zealand technology company. Apply to be part of a supportive and friendly work culture where people are a priority and the company is making great strides in their industry. Based in Albany we're looking for someone who's bubbly, switched on and loves people. You’ll need to have a good understanding of technology; maybe you’re the go-to IT person in your family, you’ve just finished some studies in the IT area, or you just love to troubleshoot tech problems. If you have experience delivering exceptional customer service over both the phone and email please read on and apply! About the role:This opportunity is 40 hours Monday to Friday. The successful applicant will be required to diagnose and investigate incoming calls, assist product installers and customers with their hardware and software. Using several computer tools, such as SalesForce (CRM)delivering high-quality technical support over the phone and emailWorking closely with the account management teamProcessing orders from origin to dispatchProviding training to clients over the phoneKeeping clients up to date on new products and featuresEscalating technical issues to the technical support teamMeeting the service level agreement target (SLA)Testing the software on devices to gain product knowledgeDelivering professional customer service that leads to customer satisfaction Salary:Salary $50,000 - $55,000 per annum based on your experience Perks:Free onsite parking!Work from home one day per week (Work from home while in Orange and then one day per week)Time to catch up and connect with the team over a coffeeChristmas party + Other Corporate eventsTime off over ChristmasWork laptop and headset providedFull training will be offered and you will be supported by experts in the business About you: Technically savvy, bubbly and switched onWillingness to learn and growFits into a team and get along with others easilyExcellent verbal and written communication skillsExperience delivering excellent customer service over the phoneDetail orientedFirst call resolution is your goalResilient and are up for a challenge! Sounds good? Apply today! Please note you must reside in Auckland, New Zealand and have current New Zealand work rights to apply for this position.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are working with Philip Morris in recruiting Retail Assistants for their IQ Vape stores across Auckland. Do you want to work for an organisation who is committed to delivering a smoke-free future? We are on the hunt to find the next Retail Assistant superstars for Philip Morris to work in their brand new stores in Auckland. Work for an organisation that is working towards helping adults switch to smoke free alternatives from cigarettes. The fresh, modern and minimalistic design of the stores highlight the great range of products they have on offer. About the role:Philip Morris launched their reduced risk products in 2018 under the umbrella of IQOS and since then have transformed massively as an organisation. This role is being the face of their products and going above and beyond to provide exceptional customer service. You will be involved in providing education and advice for the range of products they have on offer. We are looking for passionate team members, who pride themselves on a friendly approachable nature, and a solid focus on customer service and providing solutions. In the role you would be tasked with helping customers begin and maintain their smoke free journey in line with Philip Morris’ goal to provide a reduced risk alternative to traditional cigarette smoking, through their two distinct platform technologies – heated tobacco and e-cigarette (VEEV). Hours: Full Time, 40 hours across Monday to Friday between 9:30am - 6:00pm.Pay rate: $23 per hour + 8% holiday pay + incentives Responsibilities:Providing excellent customer service.Assisting customers with product advice.Cash handling and POS.Stock management and reporting. The ideal candidate will have:Customer service or retail experience.Excellent communication skills.Ability to build rapport with customers of all walks of life.Comfortable using excel for reporting. The role will initially begin as a fixed term role of around 6 months, with potential for longer term opportunities. Philip Morris offers career progression as well as learning and development in the role. If you think this sounds like you, please hit the “APPLY” button. We will then send you an application form and more details about the recruitment process.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are working with Philip Morris in recruiting Retail Assistants for their IQ Vape stores across Auckland. Do you want to work for an organisation who is committed to delivering a smoke-free future? We are on the hunt to find the next Retail Assistant superstars for Philip Morris to work in their brand new stores in Auckland. Work for an organisation that is working towards helping adults switch to smoke free alternatives from cigarettes. The fresh, modern and minimalistic design of the stores highlight the great range of products they have on offer. About the role:Philip Morris launched their reduced risk products in 2018 under the umbrella of IQOS and since then have transformed massively as an organisation. This role is being the face of their products and going above and beyond to provide exceptional customer service. You will be involved in providing education and advice for the range of products they have on offer. We are looking for passionate team members, who pride themselves on a friendly approachable nature, and a solid focus on customer service and providing solutions. In the role you would be tasked with helping customers begin and maintain their smoke free journey in line with Philip Morris’ goal to provide a reduced risk alternative to traditional cigarette smoking, through their two distinct platform technologies – heated tobacco and e-cigarette (VEEV). Hours: Full Time, 40 hours across Monday to Friday between 9:30am - 6:00pm.Pay rate: $23 per hour + 8% holiday pay + incentives Responsibilities:Providing excellent customer service.Assisting customers with product advice.Cash handling and POS.Stock management and reporting. The ideal candidate will have:Customer service or retail experience.Excellent communication skills.Ability to build rapport with customers of all walks of life.Comfortable using excel for reporting. The role will initially begin as a fixed term role of around 6 months, with potential for longer term opportunities. Philip Morris offers career progression as well as learning and development in the role. If you think this sounds like you, please hit the “APPLY” button. We will then send you an application form and more details about the recruitment process. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Would you like to work for a not for profit organisation, where you can bring your whole self to work whilst empowering Kiwis to live their healthiest lives? We have full-time customer service roles available with a great company that is leading in its industry as a Customer Service Consultant in their Auckland based contact centre.What you will be doing:Providing exceptional customer service which promotes member satisfaction and brand loyaltyYou’ll ensure our members are getting value out of their insurance products by resolving enquiries and making policy changesContribute to a culture of accountability, ownership, and trust amongst the team ​Demonstrate consistent and excellent results against performance targets ​Working 40 hours per week, Monday – FridayWho we’re looking for:You will love helping people and being a team playerYou’ll be warm and friendlyYou’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goalsYou’ll be excited about your career and growthYour experience and skills:Great with customersExcellent English skills, both verbal and writtenStrong attention to detailWhat you’ll get at this company:Competitive base salary with discounted health insurance and wellness benefitsA free Fit-bit and cash rewards for completing well-being activitiesNewly built open plan office in Wynyard QuarterCareer development and growth opportunitiesA supportive training environmentA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentYou do not need to have previous call centre experience.If this sounds like you, please click "APPLY"We look forward to receiving your application.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We are recruiting for a casual administration support person to become part of the casual team, focusing on the health, way of life and well-being of their residents. If you are interested in starting a rewarding career in the aged care industry, this might just be your chance.More about the role:Provide clerical and secretarial support to the care home. High level of service to callers, residents and visitors to the Care Home.Answer incoming telephone calls within a timely manner, redirecting to appropriate personnel or dealing with enquiriesMaintain general office and other supplies as appropriatePrioritises and completes word processing and spread sheeting tasks as assignedMaintain confidentiality of all information received.Maintain filing and database systems including archiving which promote easy access by authorised personnel. Demonstrate competency in necessary computer skills.Tasks are completed in a timely and professional manner.Ensures deadlines are met for all reporting needs (if required) More about you:Proficiency in full MS Office Suite (Excel, Word, Outlook and PowerPoint).Typing speed of 50 words per minute.Show a professional and pleasant work manner.Good numeracy, attention to detail with high accuracy and able to meet deadlines due to good time management.A high level of both written and oral communication skills.Good interpersonal skills with sensitivity to the needs of the elderly.Ability to work individually and to cooperate with co-workers.Good organisation and prioritisation skills.Honest, conscientious, flexible and self motivated.Commitment to ongoing quality improvement.Ability to adapt to change and to work efficiently under pressure. More about the team:You will be part of a supportive, cooperative, and caring team culture.Flexible working shifts and arrangements.Covid-19 Vaccinations:The Government announced mandatory Covid-19 vaccinations for healthcare workers.NZ residency or a valid NZ open work visa required. How To Apply:Send your CV to colleen.porter@randstad.co.nz, call the office to connect with one of the team on 0800 800 204 (1) for a confidential conversation, or alternatively, hit the apply button. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Temporary positionCompetitive hourly rateWeekly pay We are currently looking for experienced Reception / Office Administrators across Auckland. Bring your front of house and administration expertise and continue to grow your knowledge and skills with the flexibility of temporary work in a fantastic, supportive and fast paced work environment. What your day could look like?Answering phone calls and email correspondenceData entry and drafting documentsDiary managementCoordinating office activities and operationsAssisting colleagues where necessary What are we looking for?We are looking for experienced front of house receptionist and administrators with a driven attitude to hit the ground running.The successful candidate will have good communication skills, knowledge of computer programs including Word, Excel and PowerPoint, typing and data entry skills, strong attention to detail, ability to multitask and be self motivated and trustworthy. You will need to havePrevious reception or administration experienceStrong communication, both written and verbalGood typing skills with accuracy and speedThe ability to pick up new skills / softwares quicklyOrganised manner and ability to prioritiseGreat people skills, including a positive attitude and empathetic natureA common sense and focused approach to work and getting the job done The benefitsFlexibilityCompetitive hourly rateOpportunity to grow your skillsSupportive team environmentAuckland location If you're looking for temporary work to bring your expertise to and continue to learn and grow in a fantastic work environment click the apply button or email kasey.cutler@randstad.co.nz for a confidential conversation.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are working with Philip Morris in recruiting Retail Assistants for their IQ Vape stores across Auckland. Do you want to work for an organisation who is committed to delivering a smoke-free future? We are on the hunt to find the next Retail Assistant superstars for Philip Morris to work in their brand new stores in Auckland. Work for an organisation that is working towards helping adults switch to smoke free alternatives from cigarettes. The fresh, modern and minimalistic design of the stores highlight the great range of products they have on offer. About the role:Philip Morris launched their reduced risk products in 2018 under the umbrella of IQOS and since then have transformed massively as an organisation. This role is being the face of their products and going above and beyond to provide exceptional customer service. You will be involved in providing education and advice for the range of products they have on offer. We are looking for passionate team members, who pride themselves on a friendly approachable nature, and a solid focus on customer service and providing solutions. In the role you would be tasked with helping customers begin and maintain their smoke free journey in line with Philip Morris’ goal to provide a reduced risk alternative to traditional cigarette smoking, through their two distinct platform technologies – heated tobacco and e-cigarette (VEEV). Hours: Full Time, 40 hours across Monday to Friday between 9:30am - 6:00pm.Pay rate: $23 per hour + 8% holiday pay + incentives Responsibilities:Providing excellent customer service.Assisting customers with product advice.Cash handling and POS.Stock management and reporting. The ideal candidate will have:Customer service or retail experience.Excellent communication skills.Ability to build rapport with customers of all walks of life.Comfortable using excel for reporting. The role will initially begin as a fixed term role of around 6 months, with potential for longer term opportunities. Philip Morris offers career progression as well as learning and development in the role. If you think this sounds like you, please hit the “APPLY” button. We will then send you an application form and more details about the recruitment process.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Temporary opportunityCompetitive hourly rateWeekly pay Inbound calls We are currently seeking experienced Customer Care Representatives across Auckland to work on a temporary basis within a well known organisation in a supportive team environment. Bring your expertise and customer care passion to the team and continue to grow your skills and knowledge with the flexibility of temporary work in a fantastic, fast paced work environment. What your day could look like?Answering inbound callsCommunicating servicesAssisting customers with queriesLogging calls and emails Resolving customer queries and issues What are we looking for?We are looking for experienced representatives with a passion for customer service and helping others. The successful candidate will have great communication skills, knowledge of computer systems, typing and data entry skills, strong attention to detail, ability to multitask and be self motivated and trustworthy. You will need to havePrevious call centre experienceStrong communication, both written and verbalGood typing skills with accuracy and speed The ability to pick up new skills / softwares quicklyOrganised manner and ability to prioritiseGreat people skills, including a positive attitude and empathetic nature The benefitsFlexibility Supportive team environment Competitive hourly rateWeekly payOpportunity to grow your skills If this sounds like you click the apply button today or email kasey.cutler@randstad.co.nz for a confidential conversation.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Do you love helping people? Are you looking for an opportunity to launch your customer service career forward?Do you want to work for an organization that makes a difference in the community and in the lives of individual New Zealanders every day? If this sounds like you, please apply! Randstad are looking for a Team Leader to work in a busy call center for a well-known not-for-profit organisation. The roleThis role will require you to be responsible for an inbound customer service team, helping coach, give call feedback, handle call escalations, rostering and general day to day management of the Contact Center operations. The organisationYou will be working for a well-known New Zealand organization with charitable status. This organisation is a major employer and are known for their positive contributions to the community and to the lives of individual New Zealanders. Their modern and comfortable office is based in Mt Wellington, offering easy parking options. They offer extensive opportunities for progression and development, with clear career paths throughout the organisation. Hours and shiftsThis is a full-time role (40 hours per week)Rostered across 8am-8pm Monday-Sunday Pay rateThe rate of pay for this role is $25 - $27 per hour + 8% holiday pay. To apply you for this role, you must:Be a New Zealand citizen, resident, or have a valid open work visa;Be able to pass a Police Check (no criminal convictions);Have proven customer service experience (e.g. in contact centres, hospitality, retail, reception etc. - please note previous contact centre experience is NOT required for this role);Be able to work under high pressure or stressful situations;Be an excellent spoken and written communicator;Be technically apt, and able to pick up new technology and systems quickly and accurately; ANDHave a strong work ethic, enjoy helping people, and be a committed team player. If you're looking to step into a fast-paced, rewarding and flexible environment click the apply button or contact Samsara on (09) 300 7424 or samsara.cawley@randstad.co.nz for a confidential conversation. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We are very excited to be working exclusively with St John. We have a number of work from home COVID Advisor roles available. The person in this role will be servicing multiple inbound and outbound queues related to COVID. This is the perfect role for someone with strong customer service experience, the ability to handle stressful situations with patience and resilience and the ability to work from home. The role:Servicing multiple inbound and outbound queues related to COVID. Work from home.Calls can be stressful and would require someone with patience and resilience. The calls can cover callers in managed isolation, self-isolation, manual outbound calls and vaccination queries. Please note this is subject to change as the COVID response changes.The role requires a lot of flexibility; you could be servicing multiple queues throughout the day. Shifts are Tuesday-Saturday 11:15am - 8pm OR Sunday - Thursday 11:15 - 8pmTraining will be for three days 8am - 5pm. The ideal candidate will have:Excellent customer service skills.Ability to be flexible and work across a number of different work streamsA headset or set of good headphones.A stable internet connectionA confidential work from home setup Worked in a call centre role within the last 3 yearsHave a smart mobile phone Have no planned leave for your first 2 weeks of work. Have no planned leave for more than 2 days over the next 2 months (Christmas and New year's) Please apply through the link. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Temporary positionCompetitive hourly rateWeekly pay We are currently looking for experienced Office Administrators across Auckland, bring your administration expertise and continue to grow your knowledge and skills with the flexibility of temporary work in a fantastic, supportive and fast paced work environment. What your day could look like?Answering phone calls and email correspondenceData entry and drafting documentsDiary managementCoordinating office activities and operationsAssisting colleagues where necessary What are we looking for?We are looking for experienced administrators with a driven attitude to hit the ground running.The successful candidate will have good communication skills, knowledge of computer programs including Word, Excel and PowerPoint, typing and data entry skills, strong attention to detail, ability to multitask and be self motivated and trustworthy. You will need to havePrevious administration experienceStrong communication, both written and verbalGood typing skills with accuracy and speedThe ability to pick up new skills / softwares quicklyOrganised manner and ability to prioritiseGreat people skills, including a positive attitude and empathetic natureA common sense and focused approach to work and getting the job done The benefitsFlexibilityCompetitive hourly rateOpportunity to grow your skillsSupportive team environmentAuckland location If you're looking for temporary work to bring your expertise to and continue to learn and grow in a fantastic work environment click the apply button or email kasey.cutler@randstad.co.nz for a confidential conversation.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Temporary opportunityCompetitive hourly rateWeekly pay Inbound calls Start ASAPWe are currently seeking experienced Customer Care Representatives across Auckland to work on a temporary basis within a well known organisation in a supportive team environment. Bring your expertise and customer care passion to the team and continue to grow your skills and knowledge with the flexibility of temporary work in a fantastic, fast paced work environment. What your day could look like?Answering inbound callsCommunicating servicesAssisting customers with queriesLogging calls and emails Resolving customer queries and issues What are we looking for?We are looking for experienced representatives with a passion for customer service and helping others. The successful candidate will have great communication skills, knowledge of computer systems, typing and data entry skills, strong attention to detail, ability to multitask and be self motivated and trustworthy. You will need to havePrevious call centre experienceStrong communication, both written and verbalGood typing skills with accuracy and speed The ability to pick up new skills / softwares quicklyOrganised manner and ability to prioritiseGreat people skills, including a positive attitude and empathetic nature The benefitsFlexibility Supportive team environment Competitive hourly rateWeekly payOpportunity to grow your skills If this sounds like you click the apply button today or email kasey.cutler@randstad.co.nz for a confidential conversation.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We have full-time customer service roles available with our client as a Claim’s Approval Consultant in their Auckland contact centre. Voted as Reader’s Digest’s most trusted Health Insurance brand for 5 years running, our client puts their member's health and well-being at the heart of what they do.What you will be doing:Talk to people from all walks of life, helping them through emotionally charged conversations and difficult situationsGuiding and providing assurance to our members during their health care journeyRespond to member enquiries displaying consistently high levels of professionalismGather information, conduct research, and piece together a case to deliver a confident and clear decisionParticipate in creating and maintaining a positive, supportive and rewarding team environmentContinuously keep up to date with policy, product, and process knowledgeContribute to a culture of accountability, ownership, and trust amongst the team ​Demonstrate consistent and excellent results against performance targets ​Working 40 hours per week, Monday – FridayWho we’re looking for:You will love helping people and being a team playerYou’ll be warm and friendlyYou’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goalsYou’ll be excited about your career and growthYour experience and skills:Great with customersExcellent English skills, both verbal and writtenStrong attention to detailWhat you’ll get in return:Competitive base salary with discounted health insurance and wellness benefitsA free Fit-bit and cash rewards for completing well-being activitiesCareer development and growth opportunitiesA supportive training environmentA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentDiscounted Southern Cross InsuranceIf this sounds like you, please click "APPLY"We look forward to receiving your application.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.