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    10 jobs found for Customer service in Auckland, Auckland

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      • auckland, auckland
      • permanent
      • full-time
      Permanent opportunity Working with a premium airline Work with a great team in a lively environment Do you love talking to people? We have an exciting opportunity in Mount Albert as a call center operator to work with a premium airline . You will be able to use and grow your communication skills in a professional working environment. We’re looking for dedicated, resilient, hard working candidates, if this sounds like you...read on!Contact center workers answer enquiries and provide or organize help for those who contact them. They may also deal with customer complaints, or sell goods or services. There is a lot of support and training to ensure you’re set up for success in this role. The role:Resolve customer enquiries and complaintsProvide information, advice or appointments to people who contact an organisationForward enquiries to relevant departmentsFollow up enquiries by sending informationRing customers to promote products or servicesConduct surveysProvide feedback about customer experiences to managers.To be successful in role:Excellent speaking and listening skillsExcellent writing skills, to respond to enquiries through email, web chat, or lettersGood computer and data-entry skillsKnowledge of the organization's products or servicesThe details: Hours of role:8 hours between 8 am and 9pm. 5 consecutive days between Monday - Sunday, 2 consecutive days off4 week training Based in Mt Albert Parking, paid onsite Rotating roster Apply today!Send your CV to zeal.gandhi@randstad.co.nz , call the office on 0800800204 for a confidential conversation or hit the apply button.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Permanent opportunity Working with a premium airline Work with a great team in a lively environment Do you love talking to people? We have an exciting opportunity in Mount Albert as a call center operator to work with a premium airline . You will be able to use and grow your communication skills in a professional working environment. We’re looking for dedicated, resilient, hard working candidates, if this sounds like you...read on!Contact center workers answer enquiries and provide or organize help for those who contact them. They may also deal with customer complaints, or sell goods or services. There is a lot of support and training to ensure you’re set up for success in this role. The role:Resolve customer enquiries and complaintsProvide information, advice or appointments to people who contact an organisationForward enquiries to relevant departmentsFollow up enquiries by sending informationRing customers to promote products or servicesConduct surveysProvide feedback about customer experiences to managers.To be successful in role:Excellent speaking and listening skillsExcellent writing skills, to respond to enquiries through email, web chat, or lettersGood computer and data-entry skillsKnowledge of the organization's products or servicesThe details: Hours of role:8 hours between 8 am and 9pm. 5 consecutive days between Monday - Sunday, 2 consecutive days off4 week training Based in Mt Albert Parking, paid onsite Rotating roster Apply today!Send your CV to zeal.gandhi@randstad.co.nz , call the office on 0800800204 for a confidential conversation or hit the apply button.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • temporary
      • NZ$23.00 - NZ$25.00, per hour, Competitive hourly rate, weekly pay!
      • full-time
      Do you love helping people? Are you looking for an opportunity to launch your customer service career forward?Do you want to work for an organisation that makes a difference in the community and in the lives of individual New Zealanders every day? If this sounds like you, please apply!Randstad are looking for Contact Centre Representatives to work in a busy call centre for a well-known not-for-profit organisation. The roleYou would be working within a friendly contact centre team for a well-known New Zealand charity.This role will require you to answer inbound phone calls from a range of potential customers. You will be providing prompt customer service, inputting information into computer systems, and where required contacting other services and teams to provide further assistance to the customer.This role requires you to have an impeccable phone manner, strong emotional intelligence, be tech savvy, and quick to act in high-pressure or stressful situations. The organisationYou will be working for a well-known New Zealand organisation with charitable status. This organisation is a major employer and are known for their positive contributions to the community and to the lives of individual New Zealanders.Their modern and comfortable office is based in Mt Wellington, offering easy parking options.They offer extensive opportunities for progression and development, with clear career paths throughout the organisation. Hours and shiftsThis is a full-time role (40 hours per week)Rostered across 8am-8pm Monday-Sunday Pay rateThe rate of pay for this role is $23 per hour + 8% holiday pay. To apply you for this role, you must:Be a New Zealand citizen, resident, or have a valid open work visa;Be able to pass a Police Check (no criminal convictions);Have proven customer service experience (e.g. in contact centres, hospitality, retail, reception etc. - please note previous contact centre experience is NOT required for this role);Be able to work under high pressure or stressful situations;Be an excellent spoken and written communicator;Be technically apt, and able to pick up new technology and systems quickly and accurately; ANDHave a strong work ethic, enjoy helping people, and be a committed team player.If this sounds like you, please apply today! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Do you love helping people? Are you looking for an opportunity to launch your customer service career forward?Do you want to work for an organisation that makes a difference in the community and in the lives of individual New Zealanders every day? If this sounds like you, please apply!Randstad are looking for Contact Centre Representatives to work in a busy call centre for a well-known not-for-profit organisation. The roleYou would be working within a friendly contact centre team for a well-known New Zealand charity.This role will require you to answer inbound phone calls from a range of potential customers. You will be providing prompt customer service, inputting information into computer systems, and where required contacting other services and teams to provide further assistance to the customer.This role requires you to have an impeccable phone manner, strong emotional intelligence, be tech savvy, and quick to act in high-pressure or stressful situations. The organisationYou will be working for a well-known New Zealand organisation with charitable status. This organisation is a major employer and are known for their positive contributions to the community and to the lives of individual New Zealanders.Their modern and comfortable office is based in Mt Wellington, offering easy parking options.They offer extensive opportunities for progression and development, with clear career paths throughout the organisation. Hours and shiftsThis is a full-time role (40 hours per week)Rostered across 8am-8pm Monday-Sunday Pay rateThe rate of pay for this role is $23 per hour + 8% holiday pay. To apply you for this role, you must:Be a New Zealand citizen, resident, or have a valid open work visa;Be able to pass a Police Check (no criminal convictions);Have proven customer service experience (e.g. in contact centres, hospitality, retail, reception etc. - please note previous contact centre experience is NOT required for this role);Be able to work under high pressure or stressful situations;Be an excellent spoken and written communicator;Be technically apt, and able to pick up new technology and systems quickly and accurately; ANDHave a strong work ethic, enjoy helping people, and be a committed team player.If this sounds like you, please apply today! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • temporary
      • NZ$23.00 - NZ$30.00, per hour, Weekly Pay, 8% Holiday Pay
      • full-time
      Temporary opportunityCompetitive hourly rateWeekly pay Inbound calls Start ASAPWe are currently seeking experienced Customer Care Representatives across Auckland to work on a temporary basis within a well known organisation in a supportive team environment. Bring your expertise and customer care passion to the team and continue to grow your skills and knowledge with the flexibility of temporary work in a fantastic, fast paced work environment. What your day could look like?Answering inbound callsCommunicating servicesAssisting customers with queriesLogging calls and emails Resolving customer queries and issues What are we looking for?We are looking for experienced representatives with a passion for customer service and helping others. The successful candidate will have great communication skills, knowledge of computer systems, typing and data entry skills, strong attention to detail, ability to multitask and be self motivated and trustworthy. You will need to havePrevious call centre experienceStrong communication, both written and verbalGood typing skills with accuracy and speed The ability to pick up new skills / softwares quicklyOrganised manner and ability to prioritiseGreat people skills, including a positive attitude and empathetic nature The benefitsFlexibility Supportive team environment Competitive hourly rateWeekly payOpportunity to grow your skills If this sounds like you click the apply button today. or send your cv to zeal.gandhi@randstad.co.nzI look forward to hearing from you!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Temporary opportunityCompetitive hourly rateWeekly pay Inbound calls Start ASAPWe are currently seeking experienced Customer Care Representatives across Auckland to work on a temporary basis within a well known organisation in a supportive team environment. Bring your expertise and customer care passion to the team and continue to grow your skills and knowledge with the flexibility of temporary work in a fantastic, fast paced work environment. What your day could look like?Answering inbound callsCommunicating servicesAssisting customers with queriesLogging calls and emails Resolving customer queries and issues What are we looking for?We are looking for experienced representatives with a passion for customer service and helping others. The successful candidate will have great communication skills, knowledge of computer systems, typing and data entry skills, strong attention to detail, ability to multitask and be self motivated and trustworthy. You will need to havePrevious call centre experienceStrong communication, both written and verbalGood typing skills with accuracy and speed The ability to pick up new skills / softwares quicklyOrganised manner and ability to prioritiseGreat people skills, including a positive attitude and empathetic nature The benefitsFlexibility Supportive team environment Competitive hourly rateWeekly payOpportunity to grow your skills If this sounds like you click the apply button today. or send your cv to zeal.gandhi@randstad.co.nzI look forward to hearing from you!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • NZ$45,000 - NZ$55,000, per year, Attractive Salary, Full-time, weekly pay!
      • full-time
      Do you love talking to people? We have an exciting opportunity in Auckland CBD as a call center operator. You will be able to use and grow your communication skills in a professional working environment. We’re looking for dedicated, resilient, hard-working candidates, if this sounds like you...read on!Contact center workers answer inquiries and provide or organise help for those who contact them. They may also deal with customer complaints, or sell goods or services.Our client offers a lot of support and training to ensure you’re set up for success in this role.To be successful in the role:Excellent speaking and listening skillsExcellent writing skills, to respond to inquiries through email, web chat, or lettersGood computer and data entry skillsKnowledge of the organization's products or servicesApply today!Send your CV to zeal.gandhi@randstad.co.nz , call me on 09-300-7429 for a confidential conversation, or hit the apply button. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Do you love talking to people? We have an exciting opportunity in Auckland CBD as a call center operator. You will be able to use and grow your communication skills in a professional working environment. We’re looking for dedicated, resilient, hard-working candidates, if this sounds like you...read on!Contact center workers answer inquiries and provide or organise help for those who contact them. They may also deal with customer complaints, or sell goods or services.Our client offers a lot of support and training to ensure you’re set up for success in this role.To be successful in the role:Excellent speaking and listening skillsExcellent writing skills, to respond to inquiries through email, web chat, or lettersGood computer and data entry skillsKnowledge of the organization's products or servicesApply today!Send your CV to zeal.gandhi@randstad.co.nz , call me on 09-300-7429 for a confidential conversation, or hit the apply button. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • NZ$55,000 - NZ$55,000, per year, Health Insurance, Life Insurance, and More
      • full-time
      Would you like to work for a not-for-profit organisation, where you can bring your whole self to work whilst empowering Kiwis to live their healthiest lives? We have full-time customer service roles available with Southern Cross Health Society as a Claim’s Approval Consultant in their Auckland contact centre. Voted as Reader’s Digest’s most trusted Health Insurance brand for 5 years running, Southern Cross Health Society puts their members' health and well-being at the heart of what they do. What you will be doing:Talk to people from all walks of life, helping them through emotionally charged conversations and difficult situationsGuiding and providing assurance to our members during their healthcare journeyRespond to member enquiries displaying consistently high levels of professionalismGather information, conduct research, and piece together a case to deliver a confident and clear decisionParticipate in creating and maintaining a positive, supportive and rewarding team environmentContinuously keep up to date with policy, product, and process knowledge​Contribute to a culture of accountability, ownership, and trust amongst the team ​Demonstrate consistent and excellent results against performance targets ​Working 40 hours per week, Monday – Friday, Business hours onlyWho we’re looking for:You will love helping people and being a team playerYou’ll be warm and friendly You’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goals You’ll be excited about your career and growthYour experience and skills: Great with customers Excellent English skills, both verbal and writtenStrong attention to detail What you’ll get at Southern Cross: Competitive base salary Helath insurance for you and your immediate family 5 wellness days a year to use to recharge your batteries Life insuranceA free Fitbit and cash rewards for completing well-being activitiesCareer development and growth opportunities A supportive training environmentA diverse and inclusive culture where you can bring your whole self to work A fun and collaborative work environment At Southern Cross, they’re standing strong, all together with heart and vitality to be the best. If this sounds like you, please click "APPLY"We look forward to receiving your application.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Would you like to work for a not-for-profit organisation, where you can bring your whole self to work whilst empowering Kiwis to live their healthiest lives? We have full-time customer service roles available with Southern Cross Health Society as a Claim’s Approval Consultant in their Auckland contact centre. Voted as Reader’s Digest’s most trusted Health Insurance brand for 5 years running, Southern Cross Health Society puts their members' health and well-being at the heart of what they do. What you will be doing:Talk to people from all walks of life, helping them through emotionally charged conversations and difficult situationsGuiding and providing assurance to our members during their healthcare journeyRespond to member enquiries displaying consistently high levels of professionalismGather information, conduct research, and piece together a case to deliver a confident and clear decisionParticipate in creating and maintaining a positive, supportive and rewarding team environmentContinuously keep up to date with policy, product, and process knowledge​Contribute to a culture of accountability, ownership, and trust amongst the team ​Demonstrate consistent and excellent results against performance targets ​Working 40 hours per week, Monday – Friday, Business hours onlyWho we’re looking for:You will love helping people and being a team playerYou’ll be warm and friendly You’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goals You’ll be excited about your career and growthYour experience and skills: Great with customers Excellent English skills, both verbal and writtenStrong attention to detail What you’ll get at Southern Cross: Competitive base salary Helath insurance for you and your immediate family 5 wellness days a year to use to recharge your batteries Life insuranceA free Fitbit and cash rewards for completing well-being activitiesCareer development and growth opportunities A supportive training environmentA diverse and inclusive culture where you can bring your whole self to work A fun and collaborative work environment At Southern Cross, they’re standing strong, all together with heart and vitality to be the best. If this sounds like you, please click "APPLY"We look forward to receiving your application.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • NZ$55,000 - NZ$65,000, per year, based on experience
      • full-time
      Day to day you will:manage your own workload and plan your day accordinglyspend the majority of the day on the phone, talking to customersmanage your admin duties to spread through the weekarrange resolutions with customers and reach the best possible outcome for all partieswork quickly and methodically, to gain as much info as possible Team fitI'm really looking for a customer centric credit controller who gets joy from providing great customer service.You will have some form of credit or collections experience, whether that's B2B or consumer.You'll need to be willing to get stuck in and have a continuous learning mindset.Oh, and you'll also need to customer centric! If this sounds like the job for you, get in touch on the Randstad Auckland Accounting & Finance hotline on 09 886 3322.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Day to day you will:manage your own workload and plan your day accordinglyspend the majority of the day on the phone, talking to customersmanage your admin duties to spread through the weekarrange resolutions with customers and reach the best possible outcome for all partieswork quickly and methodically, to gain as much info as possible Team fitI'm really looking for a customer centric credit controller who gets joy from providing great customer service.You will have some form of credit or collections experience, whether that's B2B or consumer.You'll need to be willing to get stuck in and have a continuous learning mindset.Oh, and you'll also need to customer centric! If this sounds like the job for you, get in touch on the Randstad Auckland Accounting & Finance hotline on 09 886 3322.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • temporary
      • full-time
      Temporary positionCompetitive hourly rateWeekly pay We are currently looking for experienced Reception / Office Administrators across Auckland. Bring your front of house and administration expertise and continue to grow your knowledge and skills with the flexibility of temporary work in a fantastic, supportive and fast paced work environment. What your day could look like?Answering phone calls and email correspondenceData entry and drafting documentsDiary managementCoordinating office activities and operationsAssisting colleagues where necessary What are we looking for?We are looking for experienced front of house receptionist and administrators with a driven attitude to hit the ground running.The successful candidate will have good communication skills, knowledge of computer programs including Word, Excel and PowerPoint, typing and data entry skills, strong attention to detail, ability to multitask and be self motivated and trustworthy. You will need to havePrevious reception or administration experienceStrong communication, both written and verbalGood typing skills with accuracy and speedThe ability to pick up new skills / softwares quicklyOrganised manner and ability to prioritiseGreat people skills, including a positive attitude and empathetic natureA common sense and focused approach to work and getting the job done The benefitsFlexibilityCompetitive hourly rateOpportunity to grow your skillsSupportive team environmentAuckland location If you're looking for temporary work to bring your expertise to and continue to learn and grow in a fantastic work environment click the apply button or email zeal.gandhi@randstad.co.nz for a confidential conversation.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Temporary positionCompetitive hourly rateWeekly pay We are currently looking for experienced Reception / Office Administrators across Auckland. Bring your front of house and administration expertise and continue to grow your knowledge and skills with the flexibility of temporary work in a fantastic, supportive and fast paced work environment. What your day could look like?Answering phone calls and email correspondenceData entry and drafting documentsDiary managementCoordinating office activities and operationsAssisting colleagues where necessary What are we looking for?We are looking for experienced front of house receptionist and administrators with a driven attitude to hit the ground running.The successful candidate will have good communication skills, knowledge of computer programs including Word, Excel and PowerPoint, typing and data entry skills, strong attention to detail, ability to multitask and be self motivated and trustworthy. You will need to havePrevious reception or administration experienceStrong communication, both written and verbalGood typing skills with accuracy and speedThe ability to pick up new skills / softwares quicklyOrganised manner and ability to prioritiseGreat people skills, including a positive attitude and empathetic natureA common sense and focused approach to work and getting the job done The benefitsFlexibilityCompetitive hourly rateOpportunity to grow your skillsSupportive team environmentAuckland location If you're looking for temporary work to bring your expertise to and continue to learn and grow in a fantastic work environment click the apply button or email zeal.gandhi@randstad.co.nz for a confidential conversation.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • NZ$65,000 - NZ$70,000 per year
      • full-time
      Looking for a fresh new change in a company which is taking the world by storm?We are currently seeking Business Development Managers who are passionate about sales, thrive on connecting with others and enjoy variety in their day. Our client has an online platform for design and architecture, connecting homeowners, products and professionals for everything related to design and build. Based in Parnell you will be amongst a supportive and friendly team with an upbeat work environment. Come join a company that you’ll enjoy sharing your day with the team and feel a part of the business! The role:Pitching and selling the products and the service Meeting and exceeding the key sales targets within monthly and annual budgetsBe highly organised and accountable for sales processes and results. Deliver exceptional customer service on phone and is comfortable to cold calling to secure meetings Promote a professional and positive environment internally and with clientsProvide great client service by prospecting and presenting solutions to key decision makers either face to face or in an online setting Who we’re looking for:Media and Agency background Passion for sales and results Experience in B2B, or enterprise sales Has an entrepreneurial spiritActive listening, negotiation and consultation skillsUnderstanding of Digital landscape Problem solving mindExcellent Communication skillsTeamwork skillsInterpersonal skillsWhat’s on offer: Permanent opportunityFull-time Monday-FridayOpportunity to join the ESOP Programme Team Building Events and functionsCompetitive Salary and Commission StructureOpportunity to grow within the company Fresh fruit and barista coffee If you’re looking for an exciting new change, I’d love to hear from you today! Click the apply button or email kasey.cutler@randstad.co.nz for a confidential conversation.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Looking for a fresh new change in a company which is taking the world by storm?We are currently seeking Business Development Managers who are passionate about sales, thrive on connecting with others and enjoy variety in their day. Our client has an online platform for design and architecture, connecting homeowners, products and professionals for everything related to design and build. Based in Parnell you will be amongst a supportive and friendly team with an upbeat work environment. Come join a company that you’ll enjoy sharing your day with the team and feel a part of the business! The role:Pitching and selling the products and the service Meeting and exceeding the key sales targets within monthly and annual budgetsBe highly organised and accountable for sales processes and results. Deliver exceptional customer service on phone and is comfortable to cold calling to secure meetings Promote a professional and positive environment internally and with clientsProvide great client service by prospecting and presenting solutions to key decision makers either face to face or in an online setting Who we’re looking for:Media and Agency background Passion for sales and results Experience in B2B, or enterprise sales Has an entrepreneurial spiritActive listening, negotiation and consultation skillsUnderstanding of Digital landscape Problem solving mindExcellent Communication skillsTeamwork skillsInterpersonal skillsWhat’s on offer: Permanent opportunityFull-time Monday-FridayOpportunity to join the ESOP Programme Team Building Events and functionsCompetitive Salary and Commission StructureOpportunity to grow within the company Fresh fruit and barista coffee If you’re looking for an exciting new change, I’d love to hear from you today! Click the apply button or email kasey.cutler@randstad.co.nz for a confidential conversation.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • temporary
      • NZ$35.00 - NZ$50.00 per hour
      • full-time
      Service Desk Analyst(Level 1) - 3 - 6 month contractVaried help-desk/IT support role available as part of a national teamAuckland (East) Offices, mainly remote work with occasional office visitsLaptop provided, Start ASAPCompetitive hourly ratesAs a Service Desk Analyst, you will be the first point of contact for technical support to our end users across Australia and some from New Zealand, responding to incidents and service requests. Most of the queries will come through via phone, email or self-service portal and your role will include call-logging, diagnosing & resolving issues, fulfilling requests, and allocating tickets requiring specialist technical support to the appropriate group. This is a Service Desk role where you take ownership of the issue from start to finish; ensure that no stones are unturned and that they are properly escalated as and when needed.Key responsibilities: Administration, and support of all IT equipment: office server room, end-user devices, mobile devices, and meeting room video/audio conference facilities, etc.Administration and support user accounts and applications: email, GSuite/MS Office, access management, collaboration and communication tools, asset management system, etc. Onboarding and offboarding of staff ensuring users are informed about IT processes.Maintain a technical understanding of the desktop infrastructure and its relationship to the business.Liaise with vendors and clients, as required, to resolve issues from start to finish.Management of day-to-day BAU operations via IT services desk, tickets logged, and escalation to relevant teams and engineers if required.IT user training where required. Experience:Prior experience using Ideally ServiceNowPrior experience in Level 1 / helpdesk / IT support roleMaintaining positive relationships with hazing written and verbal communicationExcellent customer service skills.Experience working independently and with a globally dispersed team.Some basic network troubleshooting knowledge (IP, DNS, DHCP).User management practices including onboarding/offboarding.On offer: Competitive hourly rates available, 3 - 6 month contract with likelihood of going permanent should you wish, weekly pay, start date ASAP, offices based in Auckland (East) mainly remote work with occasional office visits.How to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - martyn.roe@randstad.co.nz Alternatively give me a call on 02102497797At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Service Desk Analyst(Level 1) - 3 - 6 month contractVaried help-desk/IT support role available as part of a national teamAuckland (East) Offices, mainly remote work with occasional office visitsLaptop provided, Start ASAPCompetitive hourly ratesAs a Service Desk Analyst, you will be the first point of contact for technical support to our end users across Australia and some from New Zealand, responding to incidents and service requests. Most of the queries will come through via phone, email or self-service portal and your role will include call-logging, diagnosing & resolving issues, fulfilling requests, and allocating tickets requiring specialist technical support to the appropriate group. This is a Service Desk role where you take ownership of the issue from start to finish; ensure that no stones are unturned and that they are properly escalated as and when needed.Key responsibilities: Administration, and support of all IT equipment: office server room, end-user devices, mobile devices, and meeting room video/audio conference facilities, etc.Administration and support user accounts and applications: email, GSuite/MS Office, access management, collaboration and communication tools, asset management system, etc. Onboarding and offboarding of staff ensuring users are informed about IT processes.Maintain a technical understanding of the desktop infrastructure and its relationship to the business.Liaise with vendors and clients, as required, to resolve issues from start to finish.Management of day-to-day BAU operations via IT services desk, tickets logged, and escalation to relevant teams and engineers if required.IT user training where required. Experience:Prior experience using Ideally ServiceNowPrior experience in Level 1 / helpdesk / IT support roleMaintaining positive relationships with hazing written and verbal communicationExcellent customer service skills.Experience working independently and with a globally dispersed team.Some basic network troubleshooting knowledge (IP, DNS, DHCP).User management practices including onboarding/offboarding.On offer: Competitive hourly rates available, 3 - 6 month contract with likelihood of going permanent should you wish, weekly pay, start date ASAP, offices based in Auckland (East) mainly remote work with occasional office visits.How to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - martyn.roe@randstad.co.nz Alternatively give me a call on 02102497797At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • parnell, auckland
      • contract
      • NZ$25.00 per hour
      • full-time
      We are looking for admin / customer service officers for a temporary assignment for 5 months to start mid/end July. The main responsibility of this role is to assist in the processing and compliance of important applications, along with customer service and data entry activities. On offer is competitive salary with attractive Monday - Friday working hours conveniently based in Parnell. Full training will be provided. In order to be successful in this role you will have a strong customer focus whilst being flexible and agile in your approach to work. You will have the ability to navigate computer systems at ease and be detail / action orientated. Whilst you will predominantly be completing data entry, administration and system work, you will also be required to liaise with internal and external parties therefore it is imperative you have clear and effective communication skills (written and verbal). Skills we are looking for:Ability to learn and develop at speedHigh calibre of attention to detail and accuracyAbility follow policies, procedures and processesAbility to identify, analyse and solve problems and apply professional judgment when decision makingAbility to adapt and be flexibleExperience with working with the microsoft office suiteAbility and confidence to work independently and show initiative You will need:Experience in a customer-focused or service delivery environmentExperience working in and contributing to a successful team environment You must be a New Zealand Citizen with a valid passport / birth certificate, with the ability to attain and maintain a satisfactory security clearance. If you would like to apply, please submit your most up to date resume!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We are looking for admin / customer service officers for a temporary assignment for 5 months to start mid/end July. The main responsibility of this role is to assist in the processing and compliance of important applications, along with customer service and data entry activities. On offer is competitive salary with attractive Monday - Friday working hours conveniently based in Parnell. Full training will be provided. In order to be successful in this role you will have a strong customer focus whilst being flexible and agile in your approach to work. You will have the ability to navigate computer systems at ease and be detail / action orientated. Whilst you will predominantly be completing data entry, administration and system work, you will also be required to liaise with internal and external parties therefore it is imperative you have clear and effective communication skills (written and verbal). Skills we are looking for:Ability to learn and develop at speedHigh calibre of attention to detail and accuracyAbility follow policies, procedures and processesAbility to identify, analyse and solve problems and apply professional judgment when decision makingAbility to adapt and be flexibleExperience with working with the microsoft office suiteAbility and confidence to work independently and show initiative You will need:Experience in a customer-focused or service delivery environmentExperience working in and contributing to a successful team environment You must be a New Zealand Citizen with a valid passport / birth certificate, with the ability to attain and maintain a satisfactory security clearance. If you would like to apply, please submit your most up to date resume!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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