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    3 jobs found for Customer support in Auckland

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      • auckland, auckland
      • permanent
      • NZ$50,000 - NZ$53,000 per year
      • full-time
      We have full-time customer service roles available with our client as a Claim’s Approval Consultant in their Auckland contact centre. Voted as Reader’s Digest’s most trusted Health Insurance brand for 5 years running, our client puts their members' health and well-being at the heart of what they do. What you will be doing: Talk to people from all walks of life, helping them through emotionally charged conversations and difficult situationsGuiding and providing assurance to our members during their healthcare journeyRespond to member enquiries displaying consistently high levels of professionalismGather information, conduct research, and piece together a case to deliver a confident and clear decisionParticipate in creating and maintaining a positive, supportive and rewarding team environmentContinuously keep up to date with policy, product, and process knowledge​Contribute to a culture of accountability, ownership, and trust amongst the team ​Demonstrate consistent and excellent results against performance targets ​Working 40 hours per week, Monday – FridayWho we’re looking for: You will love helping people and being a team playerYou’ll be warm and friendlyYou’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goalsYou’ll be excited about your career and growthYour experience and skills: Great with customersExcellent English skills, both verbal and writtenStrong attention to detailWhat you’ll get in return: Competitive base salary with discounted health insurance and wellness benefitsA free Fitbit and cash rewards for completing well-being activitiesCareer development and growth opportunitiesA supportive training environmentA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentDiscounted Southern Cross Insurance If this sounds like you, please click "APPLY" We look forward to receiving your application. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We have full-time customer service roles available with our client as a Claim’s Approval Consultant in their Auckland contact centre. Voted as Reader’s Digest’s most trusted Health Insurance brand for 5 years running, our client puts their members' health and well-being at the heart of what they do. What you will be doing: Talk to people from all walks of life, helping them through emotionally charged conversations and difficult situationsGuiding and providing assurance to our members during their healthcare journeyRespond to member enquiries displaying consistently high levels of professionalismGather information, conduct research, and piece together a case to deliver a confident and clear decisionParticipate in creating and maintaining a positive, supportive and rewarding team environmentContinuously keep up to date with policy, product, and process knowledge​Contribute to a culture of accountability, ownership, and trust amongst the team ​Demonstrate consistent and excellent results against performance targets ​Working 40 hours per week, Monday – FridayWho we’re looking for: You will love helping people and being a team playerYou’ll be warm and friendlyYou’ll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goalsYou’ll be excited about your career and growthYour experience and skills: Great with customersExcellent English skills, both verbal and writtenStrong attention to detailWhat you’ll get in return: Competitive base salary with discounted health insurance and wellness benefitsA free Fitbit and cash rewards for completing well-being activitiesCareer development and growth opportunitiesA supportive training environmentA diverse and inclusive culture where you can bring your whole self to workA fun and collaborative work environmentDiscounted Southern Cross Insurance If this sounds like you, please click "APPLY" We look forward to receiving your application. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • manukau, auckland
      • permanent
      • NZ$50,000 - NZ$55,000, per year, Job Security, Start in Lockdown, 50-55k
      • full-time
      Join a close knit team, providing excellent customer service for a well established, trusted, New Zealand brand. Our client has been around for 60 years and manufactures high-end building products for the residential and commercial construction industry. With so many orders coming in, our client has the need for another excellent customer service representative to join the team - is that you?Based in Manukau (But starting and working from home while we’re in lockdown) we're looking for someone who has a knack for customer service and enjoys answering customer queries and processing orders. If you have experience delivering exceptional customer service over both the phone and email please read on and apply!About the role:This opportunity is 40 hours Monday to Friday 9am-5pm. The successful applicant will be required to respond to customer queries and process orders over the phone and using email. It would be a great plus to your application if you had experience in data entry, as accuracy when keying orders is essential.Using several computer toolsdelivering high-quality customer support over the phone and emailAccurately processing orders from B2B clientsSupporting the sales teamProcessing orders from origin to dispatchKeeping clients up to date on new products and featuresMeeting the service level agreement target (SLA)Delivering professional customer service that leads to customer satisfactionSalary:Salary $50,000 - $55,000 per annum based on your experiencePerks:Free onsite parking!Supportive work environmentChristmas party + Other Corporate eventsFuture learning and development opportunitiesOpportunity to move into other parts of the large companyFull training and onboarding will take place to ensure that you’re set up for success!About you:Technically savvy, bubbly and switched onFast and accurate data entryA good sense of humourFits into a team and get along with others easilyExcellent verbal and written communication skillsExperience delivering excellent customer service over the phoneEnthusiastic and bring a good level of energy to workResilient and are up for a challenge!Sounds good? Apply today! Thanks for your interest, I’d love to see your application. Kind regards, Mark Allan from Randstad Recruitment.Please note you must reside in Auckland, New Zealand and have current New Zealand work rights to apply for this position.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Join a close knit team, providing excellent customer service for a well established, trusted, New Zealand brand. Our client has been around for 60 years and manufactures high-end building products for the residential and commercial construction industry. With so many orders coming in, our client has the need for another excellent customer service representative to join the team - is that you?Based in Manukau (But starting and working from home while we’re in lockdown) we're looking for someone who has a knack for customer service and enjoys answering customer queries and processing orders. If you have experience delivering exceptional customer service over both the phone and email please read on and apply!About the role:This opportunity is 40 hours Monday to Friday 9am-5pm. The successful applicant will be required to respond to customer queries and process orders over the phone and using email. It would be a great plus to your application if you had experience in data entry, as accuracy when keying orders is essential.Using several computer toolsdelivering high-quality customer support over the phone and emailAccurately processing orders from B2B clientsSupporting the sales teamProcessing orders from origin to dispatchKeeping clients up to date on new products and featuresMeeting the service level agreement target (SLA)Delivering professional customer service that leads to customer satisfactionSalary:Salary $50,000 - $55,000 per annum based on your experiencePerks:Free onsite parking!Supportive work environmentChristmas party + Other Corporate eventsFuture learning and development opportunitiesOpportunity to move into other parts of the large companyFull training and onboarding will take place to ensure that you’re set up for success!About you:Technically savvy, bubbly and switched onFast and accurate data entryA good sense of humourFits into a team and get along with others easilyExcellent verbal and written communication skillsExperience delivering excellent customer service over the phoneEnthusiastic and bring a good level of energy to workResilient and are up for a challenge!Sounds good? Apply today! Thanks for your interest, I’d love to see your application. Kind regards, Mark Allan from Randstad Recruitment.Please note you must reside in Auckland, New Zealand and have current New Zealand work rights to apply for this position.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • NZ$60,000 - NZ$80,000, per year, plus strong benefits package
      • full-time
      IT Helpdesk AnalystVariety helpdesk role as part of an national / international teamAuckland based, remote working options availableMobile/Laptop provided, Start ASAPWorking at Randstad is unlike working at any organisation. Because at Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organisations in realising their true potential. We call this Human Forward. Position:This is a varied role, you will provide support, maintain and develop customer service for local and remote users of Randstad New Zealand and the wider APAC region. You will assist the Team Leader and IT Manager with the day to day running of the IT helpdesk delivery and continued improvements in customer support and service.Key responsibilities:Responsible for system support and follow incident management and service request processes via phone calls and tickets raised via self service.Provide technical support during IT related projects and integrations.Work with and support other IT functions.Regularly contribute to process improvement within the team in order to better improve efficiency.Apply good customer service in all facets of communication, ensuring that you represent the IT division appropriately.Manage customer expectations and work towards meeting defined SLA’s.Being able to travel to other branches that have no IT support present.Experience:Prior experience in a helpdesk / IT support role in multisite organizationsSolid technical background with regards to hardware, software and telecommunications.Maintaining positive relationships with internal and external stakeholdersExperience supporting Windows, Active Directory, O365, Citrix and cloud environments. Experience with Dialpad and in ChromeOS/G Suite is desirable.Excellent customer service skillsExperience working independently and with a globally dispersed teamSome basic network troubleshooting knowledge (IP, DNS, DHCP)User management practices including onboarding/offboarding.On offer: Competitive salary and benefits inc. added holidays, access to shares scheme, contributions to private medical, phone and laptop etc. Start date: ASAPHow to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - joseph.foy@randstad.co.nz Alternatively give me a call on 02102267410 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      IT Helpdesk AnalystVariety helpdesk role as part of an national / international teamAuckland based, remote working options availableMobile/Laptop provided, Start ASAPWorking at Randstad is unlike working at any organisation. Because at Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organisations in realising their true potential. We call this Human Forward. Position:This is a varied role, you will provide support, maintain and develop customer service for local and remote users of Randstad New Zealand and the wider APAC region. You will assist the Team Leader and IT Manager with the day to day running of the IT helpdesk delivery and continued improvements in customer support and service.Key responsibilities:Responsible for system support and follow incident management and service request processes via phone calls and tickets raised via self service.Provide technical support during IT related projects and integrations.Work with and support other IT functions.Regularly contribute to process improvement within the team in order to better improve efficiency.Apply good customer service in all facets of communication, ensuring that you represent the IT division appropriately.Manage customer expectations and work towards meeting defined SLA’s.Being able to travel to other branches that have no IT support present.Experience:Prior experience in a helpdesk / IT support role in multisite organizationsSolid technical background with regards to hardware, software and telecommunications.Maintaining positive relationships with internal and external stakeholdersExperience supporting Windows, Active Directory, O365, Citrix and cloud environments. Experience with Dialpad and in ChromeOS/G Suite is desirable.Excellent customer service skillsExperience working independently and with a globally dispersed teamSome basic network troubleshooting knowledge (IP, DNS, DHCP)User management practices including onboarding/offboarding.On offer: Competitive salary and benefits inc. added holidays, access to shares scheme, contributions to private medical, phone and laptop etc. Start date: ASAPHow to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - joseph.foy@randstad.co.nz Alternatively give me a call on 02102267410 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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