tech support - networking.

About the Role

I’m seeking a dedicated Tech Support Professional to join a customer-focused team, providing exceptional advanced L1 network support services. You'll be the first point of contact for the customers, taking ownership of technical issues and ensuring prompt resolution or appropriate escalation.

What You'll Be Doing

• Provide technical support to customers via phone, email, and ticketing systems.
• Take full ownership of customer cases from initial contact through to resolution.
• Troubleshoot and resolve network-related issues.
• Escalate complex technical matters to specialist teams when required.
• Maintain detailed case documentation and customer communication records.
• Follow up with customers to ensure satisfaction with resolved issues.
• Collaborate with internal teams to deliver seamless customer experiences.

What We're Looking For

Essential Requirements:

• Proven experience in technical support roles within Networking, Cyber Security or Systems space.
• Strong foundation in networking concepts and troubleshooting.
• Exceptional verbal communication skills with ability to explain technical concepts clearly.
• Experience working with ticketing systems and case management.
• Customer-focused approach with a problem-solving mindset.
• Ability to remain calm and professional under pressure.

Highly Desirable:

• Technical experience with enterprise networking devices, wireless technologies, network servers, AD, etc

What’s on Offer

• Permanent role with flexible & hybrid work environment
• Clear pathway to Network Engineer roles with structured career progression
• Comprehensive training and professional development opportunities
• Mentorship from senior engineers and technical specialists
• Support for industry certifications (CCNA, CCNP, CompTIA or similar)
• Exposure to enterprise-level networking technologies and projects
• Supportive team environment with hands-on learning opportunities
• Employee benefits package including health insurance

Ready to Apply?

PLEASE NOTE: Due to the nature of this role, only candidates with valid New Zealand work rights will be considered. We appreciate your interest; however, only shortlisted candidates will be contacted due to the high volume of applications.

If you're passionate about technology and customer service, with the communication skills to make complex technical issues understandable, we'd love to hear from you.

Please submit your CV and a brief cover letter explaining why you're the right fit for this role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.