IT Operations Analyst
The Opportunity
We are seeking an organised IT Operations Analyst to join a tight-knit IT Operations and Security team. You will act as the crucial first point of contact for incoming internal & external IT requests, triaging and routing work to ensure the right tasks reach the right people.
In this role, you will manage daily operational demand to ensure high-priority projects move forward. It is an exceptional opportunity for a professional with an IT helpdesk background who is looking to progressively continue their technical skills across the cloud, infrastructure & security domain.
Key Responsibilities
- Monitor, triage, and manage incoming IT requests across shared mailboxes, Slack, and Trello queues.
- Act as the primary contact for internal stakeholders, providing deskside support and clear communication on request status.
- Monitor production activity systems, generate reports, and assist with data extraction from legacy systems.
- Support senior engineers with external firewalls, AWS infrastructure, and subscriber vulnerability reports.
- Identify repeatable tasks to document and progressively handle at the Level 1 support tier.
Skills and Experience Required
- A solid, proven background in IT Helpdesk or Level 1 Support.
- Excellent communication and interpersonal skills.
- Genuine interest in cloud infrastructure and basic cybersecurity principles.
- Highly organised and patient approach, with the ability to manage visibility of the team's workload and help coordinate daily priorities.
- Previous experience or knowledge of the Finance / Fintech sector is preferred.
How to Apply
To submit your interest, please select the "Apply now" option. For a confidential discussion about delivery expectations, contact Amaan Kazmi at amaan.kazmi@randstaddigital.co.nz or 022 060 7986.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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