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    4 jobs found for Inbound Customer Service

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      • albany, auckland
      • permanent
      • NZ$51,000 - NZ$53,000, per year, free parking, 51-53k, great management!
      • full-time
      We have an exciting opportunity to work for a large and thriving New Zealand technology company. Apply to be part of a supportive and friendly work culture where people are a priority and the company is making great strides in their industry. Based in Albany (But starting and working from home while we’re in lockdown) We're looking for someone who's bubbly, switched on and loves people. You’ll need to have a good understanding of technology; maybe you’re the go-to IT person in your family, you’ve just finished some studies in the IT area, or you just love to troubleshoot tech problems. If you have experience delivering exceptional customer service over both the phone and email please read on and apply! About the role:This opportunity is 40 hours on a rostered Monday to Friday. The successful applicant will be required to diagnose and investigate incoming calls, assist our product installers and customers with their hardware and software. Using several computer tools, such as SalesForce (CRM)delivering high-quality technical support over the phone and emailWorking closely with the account management teamProcessing orders from origin to dispatchProviding training to clients over the phoneKeeping clients up to date on new products and featuresEscalating technical issues to the technical support teamMeeting the service level agreement target (SLA)Testing the software on devices to gain product knowledgeDelivering professional customer service that leads to customer satisfaction Salary:Salary $51,000 - $53,000 per annum based on your experience Perks:Free onsite parking!Work from home one day per week (once lockdown is over)Time to catch up and connect with the team over a coffeeChristmas party + Other Corporate eventsTime off over ChristmasWork laptop and headset providedFull training will be offered and you will be supported by experts in the business About you: Technically savvy, bubbly and switched onA good sense of humourFits into a team and get along with others easilyExcellent verbal and written communication skillsExperience delivering excellent customer service over the phoneEnthusiastic and bring a good level of energy to workResilient and are up for a challenge! Sounds good? Apply today! Please note you must reside in Auckland, New Zealand and have current New Zealand work rights to apply for this position.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We have an exciting opportunity to work for a large and thriving New Zealand technology company. Apply to be part of a supportive and friendly work culture where people are a priority and the company is making great strides in their industry. Based in Albany (But starting and working from home while we’re in lockdown) We're looking for someone who's bubbly, switched on and loves people. You’ll need to have a good understanding of technology; maybe you’re the go-to IT person in your family, you’ve just finished some studies in the IT area, or you just love to troubleshoot tech problems. If you have experience delivering exceptional customer service over both the phone and email please read on and apply! About the role:This opportunity is 40 hours on a rostered Monday to Friday. The successful applicant will be required to diagnose and investigate incoming calls, assist our product installers and customers with their hardware and software. Using several computer tools, such as SalesForce (CRM)delivering high-quality technical support over the phone and emailWorking closely with the account management teamProcessing orders from origin to dispatchProviding training to clients over the phoneKeeping clients up to date on new products and featuresEscalating technical issues to the technical support teamMeeting the service level agreement target (SLA)Testing the software on devices to gain product knowledgeDelivering professional customer service that leads to customer satisfaction Salary:Salary $51,000 - $53,000 per annum based on your experience Perks:Free onsite parking!Work from home one day per week (once lockdown is over)Time to catch up and connect with the team over a coffeeChristmas party + Other Corporate eventsTime off over ChristmasWork laptop and headset providedFull training will be offered and you will be supported by experts in the business About you: Technically savvy, bubbly and switched onA good sense of humourFits into a team and get along with others easilyExcellent verbal and written communication skillsExperience delivering excellent customer service over the phoneEnthusiastic and bring a good level of energy to workResilient and are up for a challenge! Sounds good? Apply today! Please note you must reside in Auckland, New Zealand and have current New Zealand work rights to apply for this position.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • mount wellington, auckland
      • permanent
      • NZ$53,000 - NZ$57,000 per year
      • full-time
      We are looking for customer service officers who will be responsible for providing timely and high-quality services for customers; and sales and administration support to the wider service team. This will be achieved through accurate and effective communication to potential and actual users, colleagues and stakeholders as well as accurate data entry and system use. Our client is a well known kiwi organisation and this is a highly rewarding position where you will be fundamental in providing excellent customer care and making a critical difference to the wider business. Key Responsibilities:Inbound and outbound customer service aligned to company values,Actioning new enquiries through various platforms and systemsProviding consistent and reliable support to the teamDatabase management and smooth processing of paperworkOccasionally stepping in to support other team members Required Experience / AttributesCall centre experience – confident operating in a telebased roleDemonstrated customer service experience and commitment in an environment in which service level agreements operate excellent written and oral communication skills High level of initiative and motivation with a strong team player mentalityAbility to prioritise workloadThis is a full time position, offering attractive hours with some flexibility, with available parking onsite. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We are looking for customer service officers who will be responsible for providing timely and high-quality services for customers; and sales and administration support to the wider service team. This will be achieved through accurate and effective communication to potential and actual users, colleagues and stakeholders as well as accurate data entry and system use. Our client is a well known kiwi organisation and this is a highly rewarding position where you will be fundamental in providing excellent customer care and making a critical difference to the wider business. Key Responsibilities:Inbound and outbound customer service aligned to company values,Actioning new enquiries through various platforms and systemsProviding consistent and reliable support to the teamDatabase management and smooth processing of paperworkOccasionally stepping in to support other team members Required Experience / AttributesCall centre experience – confident operating in a telebased roleDemonstrated customer service experience and commitment in an environment in which service level agreements operate excellent written and oral communication skills High level of initiative and motivation with a strong team player mentalityAbility to prioritise workloadThis is a full time position, offering attractive hours with some flexibility, with available parking onsite. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • full-time
      Excellent base salaryCorporate Benefits & WFH daysGenuine growth opportunitiesAwesome wellness incentive programsA rare and exciting Outbound Sales opportunity has recently become available with Southern Cross Health Society in their Auckland-based contact center. This role is fast-paced, offers competitive pay rates, excellent corporate benefits, and has the potential for the right candidate to grow within their career and build a future within the corporate organization. We are looking for a candidate with proficient sales experience, who is engaging, and who has a willingness and commitment to getting stuck in. This role is part of a wider team of 16 sales consultants who are a high-energy, close-knit bunch. The Role: Make outbound calls to potential customers through generated sales leadsPersuasively deliver product knowledge and benefits to customersEffectively identify and overcome customer objectionsTake the customer through the sales processObtain customer information and possible new customer leadsMaintain customer/potential customer databasesWork Monday to Friday 9:00 am - 5:30 pmWhat you need to be successful: A background in outbound sales with a proven history of meeting targetsA professional and positive attitude with a willingness to sellExperience in cold calling and business development would be an advantageExcellent communication skills both written and verbalProven adaptability and resilienceStrong relationship building skillsAttention to detail and accuracyA people person!Work for a not-for-profit organisation, where you can bring your whole self to work whilst empowering Kiwis to live their healthiest lives? Apply today! Send your CV to samsara.cawley@randstad.co.nz , call the office on 093007424 for a confidential conversation or hit the apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Excellent base salaryCorporate Benefits & WFH daysGenuine growth opportunitiesAwesome wellness incentive programsA rare and exciting Outbound Sales opportunity has recently become available with Southern Cross Health Society in their Auckland-based contact center. This role is fast-paced, offers competitive pay rates, excellent corporate benefits, and has the potential for the right candidate to grow within their career and build a future within the corporate organization. We are looking for a candidate with proficient sales experience, who is engaging, and who has a willingness and commitment to getting stuck in. This role is part of a wider team of 16 sales consultants who are a high-energy, close-knit bunch. The Role: Make outbound calls to potential customers through generated sales leadsPersuasively deliver product knowledge and benefits to customersEffectively identify and overcome customer objectionsTake the customer through the sales processObtain customer information and possible new customer leadsMaintain customer/potential customer databasesWork Monday to Friday 9:00 am - 5:30 pmWhat you need to be successful: A background in outbound sales with a proven history of meeting targetsA professional and positive attitude with a willingness to sellExperience in cold calling and business development would be an advantageExcellent communication skills both written and verbalProven adaptability and resilienceStrong relationship building skillsAttention to detail and accuracyA people person!Work for a not-for-profit organisation, where you can bring your whole self to work whilst empowering Kiwis to live their healthiest lives? Apply today! Send your CV to samsara.cawley@randstad.co.nz , call the office on 093007424 for a confidential conversation or hit the apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • temporary
      • NZ$58,500 - NZ$58,500, per year, $58,500 p.a, Smart Phone + Data, CBD Based
      • full-time
      $58,500 per annumAuckland CBD6 months fixed term roleMonday to Friday 9am-5pmSmartphone and mobile data provided! Join a thriving international company! If you are looking for a great team environment, with heaps of on the job training and support + a smartphone with free data, read on. This is not your average customer service role, you will help and consult customers through their purchasing journey and provide an excellent customer experience over the phone and using email. Due to recent growth, we have room for someone special to come join the team. If you’re currently in a customer service role and are looking for your next step up please consider applying today. About the role:Provide best in class customer experience to B2C customersSupporting operational activities via various channels: voice, email, live chat, video chat, SMS and social mediaListen and understand the customer’s problem and consult them with a possible solutionRespond to customer queries with a relatable, warm approachProviding best in class customer care to customers, ensuring high customer satisfaction, responding to inquiries and resolving complaints.Convey product knowledge and advise consumers on incentive programs and campaigns to assist customers with their purchasesDeliver exceptional customer care over the phoneUtilise Good Conversion PractisesCapture all customer interactions in the CRM system with a high degree of accuracy and attention to detailEnsure that all customer data and interactions are treated with the utmost confidentialityEmbody the company values in all interactions with customersManage own workload and Meet KPIsAlways remain pleasant, courteous and supportive About you:Excellent verbal and written communication skillsDesire to help othersFlexible and adaptable to changePassionate about customer serviceSelf-motivated with a great work ethic and can-do attitudeAbility to multitask, work under pressure and remain calmProficient computer skills, including use of Word and ExcelSelf-motivated, able to prioritize and problem solveHigh level of trustworthiness and integrity as you will handle sensitive information - Customer privacy must be at the forefront of all that you doComposure, good business acumen and the ability to work well with others If you’re up for a challenge and love helping others apply today!Please note that you must reside in Auckland and have the right to work in New Zealand. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      $58,500 per annumAuckland CBD6 months fixed term roleMonday to Friday 9am-5pmSmartphone and mobile data provided! Join a thriving international company! If you are looking for a great team environment, with heaps of on the job training and support + a smartphone with free data, read on. This is not your average customer service role, you will help and consult customers through their purchasing journey and provide an excellent customer experience over the phone and using email. Due to recent growth, we have room for someone special to come join the team. If you’re currently in a customer service role and are looking for your next step up please consider applying today. About the role:Provide best in class customer experience to B2C customersSupporting operational activities via various channels: voice, email, live chat, video chat, SMS and social mediaListen and understand the customer’s problem and consult them with a possible solutionRespond to customer queries with a relatable, warm approachProviding best in class customer care to customers, ensuring high customer satisfaction, responding to inquiries and resolving complaints.Convey product knowledge and advise consumers on incentive programs and campaigns to assist customers with their purchasesDeliver exceptional customer care over the phoneUtilise Good Conversion PractisesCapture all customer interactions in the CRM system with a high degree of accuracy and attention to detailEnsure that all customer data and interactions are treated with the utmost confidentialityEmbody the company values in all interactions with customersManage own workload and Meet KPIsAlways remain pleasant, courteous and supportive About you:Excellent verbal and written communication skillsDesire to help othersFlexible and adaptable to changePassionate about customer serviceSelf-motivated with a great work ethic and can-do attitudeAbility to multitask, work under pressure and remain calmProficient computer skills, including use of Word and ExcelSelf-motivated, able to prioritize and problem solveHigh level of trustworthiness and integrity as you will handle sensitive information - Customer privacy must be at the forefront of all that you doComposure, good business acumen and the ability to work well with others If you’re up for a challenge and love helping others apply today!Please note that you must reside in Auckland and have the right to work in New Zealand. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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