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      • auckland, auckland
      • permanent
      • NZ$60,000 - NZ$80,000, per year, plus strong benefits package
      • full-time
      IT Helpdesk AnalystVariety helpdesk role as part of an national / international teamAuckland based, remote working options availableMobile/Laptop provided, Start ASAPWorking at Randstad is unlike working at any organisation. Because at Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organisations in realising their true potential. We call this Human Forward. Position:This is a varied role, you will provide support, maintain and develop customer service for local and remote users of Randstad New Zealand and the wider APAC region. You will assist the Team Leader and IT Manager with the day to day running of the IT helpdesk delivery and continued improvements in customer support and service.Key responsibilities:Responsible for system support and follow incident management and service request processes via phone calls and tickets raised via self service.Provide technical support during IT related projects and integrations.Work with and support other IT functions.Regularly contribute to process improvement within the team in order to better improve efficiency.Apply good customer service in all facets of communication, ensuring that you represent the IT division appropriately.Manage customer expectations and work towards meeting defined SLA’s.Being able to travel to other branches that have no IT support present.Experience:Prior experience in a helpdesk / IT support role in multisite organizationsSolid technical background with regards to hardware, software and telecommunications.Maintaining positive relationships with internal and external stakeholdersExperience supporting Windows, Active Directory, O365, Citrix and cloud environments. Experience with Dialpad and in ChromeOS/G Suite is desirable.Excellent customer service skillsExperience working independently and with a globally dispersed teamSome basic network troubleshooting knowledge (IP, DNS, DHCP)User management practices including onboarding/offboarding.On offer: Competitive salary and benefits inc. added holidays, access to shares scheme, contributions to private medical, phone and laptop etc. Start date: ASAPHow to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - joseph.foy@randstad.co.nz Alternatively give me a call on 02102267410 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      IT Helpdesk AnalystVariety helpdesk role as part of an national / international teamAuckland based, remote working options availableMobile/Laptop provided, Start ASAPWorking at Randstad is unlike working at any organisation. Because at Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organisations in realising their true potential. We call this Human Forward. Position:This is a varied role, you will provide support, maintain and develop customer service for local and remote users of Randstad New Zealand and the wider APAC region. You will assist the Team Leader and IT Manager with the day to day running of the IT helpdesk delivery and continued improvements in customer support and service.Key responsibilities:Responsible for system support and follow incident management and service request processes via phone calls and tickets raised via self service.Provide technical support during IT related projects and integrations.Work with and support other IT functions.Regularly contribute to process improvement within the team in order to better improve efficiency.Apply good customer service in all facets of communication, ensuring that you represent the IT division appropriately.Manage customer expectations and work towards meeting defined SLA’s.Being able to travel to other branches that have no IT support present.Experience:Prior experience in a helpdesk / IT support role in multisite organizationsSolid technical background with regards to hardware, software and telecommunications.Maintaining positive relationships with internal and external stakeholdersExperience supporting Windows, Active Directory, O365, Citrix and cloud environments. Experience with Dialpad and in ChromeOS/G Suite is desirable.Excellent customer service skillsExperience working independently and with a globally dispersed teamSome basic network troubleshooting knowledge (IP, DNS, DHCP)User management practices including onboarding/offboarding.On offer: Competitive salary and benefits inc. added holidays, access to shares scheme, contributions to private medical, phone and laptop etc. Start date: ASAPHow to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - joseph.foy@randstad.co.nz Alternatively give me a call on 02102267410 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • christchurch, canterbury
      • permanent
      • full-time
      We have an exciting opportunity for an experienced Senior Technical Test Analyst to join our client's high performing engineering team in Christchurch.The role is primarily involved in Design, Implementation, Technical Testing and Test Automation on key projects. The focus will be on a core networking product, but you will also be integrating/interfacing with other product lines and working collaboratively across several teams.You will have the opportunity to apply a range of different test methodologies including exploratory testing within a range of different contexts (e.g., bench testing, system testing, field trials, load & soak testing).Our client prides themselves in the extensive testing that they perform prior to the release of new products to the market. Projects therefore are complex and challenging. This alows you to work in cross-functional, agile, development teams, where you will be exposed to a diverse range of learning opportunities, supporting both personal and professional development.Experience, qualifications and personal qualities sought include:A tertiary qualification in Software Engineering, Telecommunications, or similar.Appropriate industry experience in a range of testing methodologies.Being a flexible team player with a positive attitudeHaving an inquisitive mind, with strong problem solving and analytical skillsEager to learn and able to switch context rapidly to meet business needsPassionate about continuous improvement to maintain the high quality our clients' demand. Experience and required skills neededExposure to commercial product testing for 5+ yearsTesting/debugging/trouble shooting of Enterprise Core NetworksExperience in Network capture/analysis tools like WiresharkExposure to Network set up & configuration.Working knowledge of TCP/IP protocol stackProficient with python programmingExperience in Test Automation methodologies and tools (e.g. BDD)Exposure to the full lifecycle of commercial product developmentLoad/Soak Testing of Core networksWorking knowledge of contemporary CI/CD tool sets (e.g. Jenkins, Git, AWS)This is a fantasic opportunity to progress your career with growing business that has a team culture that is second to none. Benefits on offer include:State of the art office facilities with free onsite parkingHealth insurance for you and your familyAnnual flu vaccinationsExtra sick leave in your first yearOnsite gym and café facilitiesLong service benefitsAn extremely active social clubIf this sounds like you then please APPLY NOW.Applicants must have a valid work visa, permanent residency or NZ citizenship to be considered. Due to COVID 19 MIQ restrictions, overseas applicants will not be considered at this time.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We have an exciting opportunity for an experienced Senior Technical Test Analyst to join our client's high performing engineering team in Christchurch.The role is primarily involved in Design, Implementation, Technical Testing and Test Automation on key projects. The focus will be on a core networking product, but you will also be integrating/interfacing with other product lines and working collaboratively across several teams.You will have the opportunity to apply a range of different test methodologies including exploratory testing within a range of different contexts (e.g., bench testing, system testing, field trials, load & soak testing).Our client prides themselves in the extensive testing that they perform prior to the release of new products to the market. Projects therefore are complex and challenging. This alows you to work in cross-functional, agile, development teams, where you will be exposed to a diverse range of learning opportunities, supporting both personal and professional development.Experience, qualifications and personal qualities sought include:A tertiary qualification in Software Engineering, Telecommunications, or similar.Appropriate industry experience in a range of testing methodologies.Being a flexible team player with a positive attitudeHaving an inquisitive mind, with strong problem solving and analytical skillsEager to learn and able to switch context rapidly to meet business needsPassionate about continuous improvement to maintain the high quality our clients' demand. Experience and required skills neededExposure to commercial product testing for 5+ yearsTesting/debugging/trouble shooting of Enterprise Core NetworksExperience in Network capture/analysis tools like WiresharkExposure to Network set up & configuration.Working knowledge of TCP/IP protocol stackProficient with python programmingExperience in Test Automation methodologies and tools (e.g. BDD)Exposure to the full lifecycle of commercial product developmentLoad/Soak Testing of Core networksWorking knowledge of contemporary CI/CD tool sets (e.g. Jenkins, Git, AWS)This is a fantasic opportunity to progress your career with growing business that has a team culture that is second to none. Benefits on offer include:State of the art office facilities with free onsite parkingHealth insurance for you and your familyAnnual flu vaccinationsExtra sick leave in your first yearOnsite gym and café facilitiesLong service benefitsAn extremely active social clubIf this sounds like you then please APPLY NOW.Applicants must have a valid work visa, permanent residency or NZ citizenship to be considered. Due to COVID 19 MIQ restrictions, overseas applicants will not be considered at this time.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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